Fletcher Jones Motorcars

Convenient,helpful and fast I worked 82 hours this week. I had very little time to spend at the dealer. Fletcher Jones stepped up. From the initial call to set up the appointment I worked 82 hours this week. I had very little time to spend at the dealer. Fletcher Jones stepped up. From the initial call to set up the appointment to the service writer and rental car, all of the staff were helpful and pleasant. I dropped my car off and was out in less than 30 minutes. The staff was knowledgeable and efficient. I received updates about the status of repairs and when to expect my vehicle. I made my payment online and sent a text to the service writer for when I wanted to pick my car up. I picked up my vehicle in 30 minutes. No problems and no hassles. All of the staff were great again. Thank you Fletcher Jones staff and my service advisor Laura Orr. More

Great people Had a noise in the front of car so drove in without an appointment. They were very helpful even though I didn’t buy the car there. Even gave my a fr Had a noise in the front of car so drove in without an appointment. They were very helpful even though I didn’t buy the car there. Even gave my a free loaner and fixed it under warranty!! More

Tony is the best. Service is always great and whole process is very smooth. The open hours are reasonable, you can be there around 7am to get your service done quickly. Service is always great and whole process is very smooth. The open hours are reasonable, you can be there around 7am to get your service done quickly. More

Service on my gls450 Great service and very efficient . The car was done as promised. Gary from service was very friendly explaining the details and job description. You f Great service and very efficient . The car was done as promised. Gary from service was very friendly explaining the details and job description. You feel you are part of them. More

Great Experience Fletchers jones and the staff are excellent. Been there for all my needs for my Mercedes I would recommend this dealership to anyone who was a Mercede Fletchers jones and the staff are excellent. Been there for all my needs for my Mercedes I would recommend this dealership to anyone who was a Mercedes. More

Mike McMullen provided exceptional service! Mike and Steve were very professional, upfront and efficient. I didn't expect to walk in and buy a car within a couple of hours. They made it very eas Mike and Steve were very professional, upfront and efficient. I didn't expect to walk in and buy a car within a couple of hours. They made it very easy! Thank you Fletcher Jones for providing excellent service to your customers. More

Katelyn Truong is fabulous! I bought my 2010 MB C350 at Fletcher Jones. I have only had my car serviced at FJ. That is because of Katelyn Truong. She is very professional and per I bought my 2010 MB C350 at Fletcher Jones. I have only had my car serviced at FJ. That is because of Katelyn Truong. She is very professional and personable. Katelyn clearly knows what she’s talking about and knows who to talk to if there is ever an issue. Katelyn takes excellent care of my car and me. She is the reason I continue to pay dealer prices for services, tires, etc. even though my car is over nine years old. More

Efficient, professional, and courteous care Brought two cars for the recall appointments. Ray Schroeder checked me in within few minutes; prepared the paperwork for the rental car and I was on m Brought two cars for the recall appointments. Ray Schroeder checked me in within few minutes; prepared the paperwork for the rental car and I was on my way in 20 minutes. The Service and Enterprise stuff were incredible. Highly recommend Fletcher Jones Newport Beach for your Service needs! More

Routine maintenance done exceptionally well They have this down to a science. Rarely a wait and that matters because I'm always in a hurry to get to work. All good in every way. They have this down to a science. Rarely a wait and that matters because I'm always in a hurry to get to work. All good in every way. More

Sevice experience "Derby" provided excellent customer service - very knowledgeable about the MBZ cars and provided sound advice on what service I needed at this time. "Derby" provided excellent customer service - very knowledgeable about the MBZ cars and provided sound advice on what service I needed at this time. I would definitely recommend him to any of my friends. More