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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
February 27, 2019
Great service, got the deal I want with great customer service from Tommy Tran and team who made the experience very easy and pleasant. I would come again service, got the deal I want with great customer service from Tommy Tran and team who made the experience very easy and pleasant. I would come again More
by hbashandy
Employees Worked With
Tommy Tran, Esther Oh
February 27, 2019
Ali M This is the third car I have purchased through Ali, and he has, yet again, made me feel special and well taken care of. He is such a kind man, and I w This is the third car I have purchased through Ali, and he has, yet again, made me feel special and well taken care of. He is such a kind man, and I will be back in 36 months to work with him again. :) More
by Amber Stearns
Employees Worked With
Ali Moraveji, Steve Bates, Mike Govan
February 26, 2019
Steve Bates & FJMs' "Disneyland-like" guest experience If Disneyland sets the gold standard for "guest experience", then Steve Bates and Fletcher Jones Motorcars sets the gold standard for "MBZ Customer Ex If Disneyland sets the gold standard for "guest experience", then Steve Bates and Fletcher Jones Motorcars sets the gold standard for "MBZ Customer Experience" in the car dealership world. Steve's advice is trusted, always --and his follow-thru and follow-up are Hall of Fame worthy. Coupled with FJM's well-staffed dealership and attention to detail, every interaction with Steve is truly a "Disnelyland-like" experience. Great job, Steve, always! -Tony More
by trosswfa
Employees Worked With
Steve Bates
February 24, 2019
Went to look for a car and ended up buying. I give this dealership and service 5 stars because of the amazing service we received and the help of JB, who did a terrific job of making sure we lef I give this dealership and service 5 stars because of the amazing service we received and the help of JB, who did a terrific job of making sure we left more than satisfied. Thank you! More
by Hesham
Employees Worked With
JB Siribandan, Brian Truong
February 23, 2019
Excellent Major service, assisted by Jon Derby who is very professional car received text when car was ready. The car wash did not do a good job the windshield Major service, assisted by Jon Derby who is very professional car received text when car was ready. The car wash did not do a good job the windshield is dirty still. This was a first. More
by Fadisoubra
Employees Worked With
Jon Derbyshire
February 22, 2019
Great experience. I was in an out of there in no time. I had a great experience. Very professional and I was also given a complimentary car to get to work. Most people I had dealt with at this dealership h I had a great experience. Very professional and I was also given a complimentary car to get to work. Most people I had dealt with at this dealership have been very friendly and helpful. More
by Zoila Anderson
Employees Worked With
Joon Lee, Han Leef
February 22, 2019
efficient courteous on time I have been a client for over 25 years. Everyone has been extremely helpful and caring. they go out of their way to make things happen for you.. cou I have been a client for over 25 years. Everyone has been extremely helpful and caring. they go out of their way to make things happen for you.. could not be happier with them. More
by Allen jay
Employees Worked With
Ihab Eldumiate, Leslie Lorenson, Justin Ringel
February 19, 2019
5 Star Dealership An amazing experience from sales to finance! I will only buy a car in the future from this dealership! Everything went just like we had expected, they An amazing experience from sales to finance! I will only buy a car in the future from this dealership! Everything went just like we had expected, they made it a very enjoyable experience! More
by BuzzyD
Employees Worked With
Ihab Eldumiate, Rick O'Bryan, Richard Greenstein
February 19, 2019
Great & Fast Service Took my car in for routine service and the entire process from scheduling to picking up my car was very easy and smooth. AJ Gennock was very friendly Took my car in for routine service and the entire process from scheduling to picking up my car was very easy and smooth. AJ Gennock was very friendly and helpful. More
by mason
Employees Worked With
AJ Gennock
February 18, 2019
5 STAR ⭐️ ⭐️⭐️⭐️⭐️ EXPERIENCE Due to a bad experience we had at Long Beach Mercedes, I decided to take my business up the street to Fletcher Jones of Newport, and boy am I glad i Due to a bad experience we had at Long Beach Mercedes, I decided to take my business up the street to Fletcher Jones of Newport, and boy am I glad i did! By far my most pleasurable car buying experience to date. More
by AMGINO
Employees Worked With
Rick O'Bryan, Ari Kain
