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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
September 18, 2023
Excellent service and customer care! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! More
by Rayzam
Employees Worked With
Rob Draper
September 12, 2023
I like the service and personalized attention I get from Fletcher Jones Mercedes. Everyone is great and keeps you informed on the progress. I love the loan cars. Fletcher Jones Mercedes. Everyone is great and keeps you informed on the progress. I love the loan cars. More
by drljmaw
Employees Worked With
Gerald Corona, David Ayala
August 22, 2023
This was my first time at Fletcher Jones. Maher and Gio was amazing! Excellent service I would definitely recommend dealership! Maher and Gio was amazing! Excellent service I would definitely recommend dealership! More
by rosa415451
Employees Worked With
Gio was a big help showing me how to use everything in my fancy car, Shawn Kasai, Maher El Ghebn
August 16, 2023
This is the 6th car I have purchased from Rick Kilekas - he is the absolute best and his team is amazing! I highly recommend fletcher Jones Mercedes Benz dealership. he is the absolute best and his team is amazing! I highly recommend fletcher Jones Mercedes Benz dealership. More
by sonia
Employees Worked With
Rick Kilekas, Rick O'Bryan
August 07, 2023
I am so very pleased with the excellent service from Mercedes again. Gerald Corona gave me a speedy appointment, obtained a loaner, kept me updated and explained everything to me that I could understan Mercedes again. Gerald Corona gave me a speedy appointment, obtained a loaner, kept me updated and explained everything to me that I could understand. He was excellent to work with and again has exceeded my expectations. Thanks for his calls and follow up. More
by gloria miller
Employees Worked With
Gerald Corona
July 31, 2023
I had the gas tanks replace on my Mercedes as part of a recall at Fletcher Jones Newport. They replaced both gas tanks and both fuel pumps. One year later the fuel pump failed and I had to pay for a new on recall at Fletcher Jones Newport. They replaced both gas tanks and both fuel pumps. One year later the fuel pump failed and I had to pay for a new one. Now a couple of years later I can smell gas in the car (gas tanks are under rear seat). Fletcher Jones Newport told me they want $298 just to look at their own work (not to fix anything). VERY POOR service, they should stand behind their work, no way to treat people! More
by E55
Employees Worked With
Jackson
