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Fletcher Jones Motorcars
Newport Beach, CA
2,427 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,427 reviews
April 21, 2019
Great service support Excellent above and beyond service rep Randy Lemus and his support staff kept me posted and had my car ready on time and made the experience a great o Excellent above and beyond service rep Randy Lemus and his support staff kept me posted and had my car ready on time and made the experience a great one. More
by MB
Employees Worked With
Thomas Carnevale, Brandon Hale
April 21, 2019
Good experience I was returned my 2018GLS450 in February 2019 , because it’s lemons car . Actually That it my first Time to purchase Mercedes cars I had a little di I was returned my 2018GLS450 in February 2019 , because it’s lemons car . Actually That it my first Time to purchase Mercedes cars I had a little disappointed. But when I meet this Sales , I decide try it again , The price is good , paperwork smooth , everything down so fast , i’d like to thank you My Sales SHIYONG ~ hope see you soon for my next cars~ More
by Nikki
Employees Worked With
Shiyong Cui
April 20, 2019
Great service I couldn't be any happier with the level of professional care I receive at Fletcher Jones Mercedes Benz. They set the bar for all other dealerships. I couldn't be any happier with the level of professional care I receive at Fletcher Jones Mercedes Benz. They set the bar for all other dealerships. More
by PastorB
Employees Worked With
Stephanie Hurstrom, Brennen Jacobson
April 18, 2019
Great experience Tony Irvani outstanding Service Advisor enterprise rental has changed. it used to be customer friendly and very nice people but not any more. The guy I had experience with was very rude and enterprise rental has changed. it used to be customer friendly and very nice people but not any more. The guy I had experience with was very rude and bad customer service. Unfortunately it reflects to the dealership. More
by Driver
Employees Worked With
Tony Irvani
April 18, 2019
New car purchase Great experience with the dealership. Very disappointed with Mercedes Benz and the launch of the new gle. Horrible communication with dealership the Great experience with the dealership. Very disappointed with Mercedes Benz and the launch of the new gle. Horrible communication with dealership they need to focus on execition More
by Mosullivan
Employees Worked With
Ihab Eldumiate, Mike Govan
April 17, 2019
Exceptionally attentive Christopher White made the experience enjoyable by being so attentive. Mr. Jones, the sales manager, expressed gratitude for our patronage in person. Christopher White made the experience enjoyable by being so attentive. Mr. Jones, the sales manager, expressed gratitude for our patronage in person. Mr. Cooper guided us through the finance process for what was best for us, not the company. More
by Happy #1
Employees Worked With
Stephanie Hurstrom, Ray Schroeder, Christine Nolden, Bradley Cooper
April 17, 2019
Rollin' in Black Thanks to my salesman Phil Rotar and especially Tony Irvani. My lease was unexpected but my guys worked me into a new SUV. Thanks again. Thanks to my salesman Phil Rotar and especially Tony Irvani. My lease was unexpected but my guys worked me into a new SUV. Thanks again. More
by Rollin' N Black
Employees Worked With
My finance guy was awesome!, Tony Irvani, Phil Rotar, Payden Evans
April 16, 2019
Completely satified. Completed service required quickly to my satisfaction. I Would recommend Fletcher Jones Motor Cars for sales and service. I have had body work perform Completed service required quickly to my satisfaction. I Would recommend Fletcher Jones Motor Cars for sales and service. I have had body work performed in the past also. More
by McConnell, reggie123
Employees Worked With
Katelyn Truong
April 14, 2019
Easy check-in and out After you check in with no time to wait, you can get a loaner car and be out of there in less than 10 minutes. After you check in with no time to wait, you can get a loaner car and be out of there in less than 10 minutes. More
by Very pleased
Employees Worked With
Laura Orr
April 13, 2019
Exceptional Staff are very warm and welcoming...services are quick...u don't feel new to this place even if ur.you don't get lost there. You get quick help . Staff are very warm and welcoming...services are quick...u don't feel new to this place even if ur.you don't get lost there. You get quick help . More
by Ghido59
Employees Worked With
Alex Livadas, Brian Truong, Jean Youkhaneh, Laura Orr
