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Fletcher Jones Motorcars
Newport Beach, CA
2,426 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,426 reviews
April 28, 2019
Top Notch Organization My wife and I recently leased a new 2019 Mercedes Benz C300 from Sales Consultant James JB Siribandan. JB was friendly , knowledgeable and profession My wife and I recently leased a new 2019 Mercedes Benz C300 from Sales Consultant James JB Siribandan. JB was friendly , knowledgeable and professional. We had a very pleasant buying experience. We would highly recommend purchasing or leasing a vehicle from JB and his associates Josh Iacopetti and Scott Ribble. More
by Happy Camper
Employees Worked With
Josh Iacopetti, Scott Ribble, JB Siribandan
April 28, 2019
Excellent service purchasing a car My husband and I came in to purchase a car after having my car totaled on the freeway a week earlier. Thomas C. Was very helpful in finding us find a My husband and I came in to purchase a car after having my car totaled on the freeway a week earlier. Thomas C. Was very helpful in finding us find a car to replace the one we lost. The silver gray SLC 300 was the perfect car to replace the previous SLK 250. More
by Carol Betz
Employees Worked With
Thomas Carnevale, Esther Oh
April 28, 2019
Great experience! This was our first time leasing from Mercedez-Benz and everything about our experience was great! I am not a fan of car shopping, but with Dean's hel This was our first time leasing from Mercedez-Benz and everything about our experience was great! I am not a fan of car shopping, but with Dean's help, I have a new found perspective. I am so pleased with my GLC 43 AMG Coupe. It was not the car I came into to see, but it turned out to be the perfect match for me. Thank you!!! More
by Katfisch
Employees Worked With
Dean Pontikos
April 28, 2019
Another Great Experience This is our 4th SL550 Lease from Fletcher Jones and we have also Purchased a SLS from Joey Gulo and the Gulo Team. Always the best people to work with This is our 4th SL550 Lease from Fletcher Jones and we have also Purchased a SLS from Joey Gulo and the Gulo Team. Always the best people to work with and the most Professional. More
by Pizza Bob
Employees Worked With
Joey Gulo, Paul Brown, Paul Gulo, Chris Gulo
April 28, 2019
Tony Payan is the best Tony knows how to treat people..he gives good recommendations based on the customers needs and isnt pushy. He keeps in touch afterwards to. It isnt a Tony knows how to treat people..he gives good recommendations based on the customers needs and isnt pushy. He keeps in touch afterwards to. It isnt a transactional relationship. It is for the long term. More
by J and M
Employees Worked With
Tony Payan
April 26, 2019
Regular scheduled maintenance Brought in our 2016 GLE350 for maintenance, its in the 50,000+ mile ranges now, it required many items to be addressed. My wife was able to "Easily" o Brought in our 2016 GLE350 for maintenance, its in the 50,000+ mile ranges now, it required many items to be addressed. My wife was able to "Easily" obtain a loaner as we needed to leave the vehicle. The shop called regularly with updates and our vehicle was ready ahead of schedule....and spotless when we received it. Thank-you Fletcher Jones and all who helped us. More
by MarkC
Employees Worked With
Sorry, I, don't , recall, the , names , of , who , helped, us.
April 25, 2019
Fast service always It’s easier to work with Tony and I always receive the best service from him. Fast and efficient, drop off in the morning and pick it up same day. Nev It’s easier to work with Tony and I always receive the best service from him. Fast and efficient, drop off in the morning and pick it up same day. Never had any problem with them. More
by Angel166
Employees Worked With
Tony Irvani, Wade Liu, Brian Truong
April 24, 2019
Service & Friends In my nine-year experience with FJ, I have always been greeted with a “friendly” smile, from the minute I pull up to the very end. My service rep’s In my nine-year experience with FJ, I have always been greeted with a “friendly” smile, from the minute I pull up to the very end. My service rep’s expertise makes life “simple” for me, as he knows exactly what needs to be done. More
by GrandOf5
Employees Worked With
Dean Pontikos, Jon Derbyshire
April 22, 2019
Salesman Tommy Tran I would never have Tommy Tran sell me a Mercedes he is a Lier and cannot be trusted !!! Bad Service I would never send my friends to him. I have bough I would never have Tommy Tran sell me a Mercedes he is a Lier and cannot be trusted !!! Bad Service I would never send my friends to him. I have bought 2 Mercedes with Fletcher Jones my 3rd. Experience was the worst!!! More
by Fletcher Jones Mercedes
Employees Worked With
Tommy Tran
April 21, 2019
Great service support Excellent above and beyond service rep Randy Lemus and his support staff kept me posted and had my car ready on time and made the experience a great o Excellent above and beyond service rep Randy Lemus and his support staff kept me posted and had my car ready on time and made the experience a great one. More
by MB
Employees Worked With
Thomas Carnevale, Brandon Hale
