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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,426 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,426 reviews

May 25, 2019

Amazing customer service Thank you so much I appreciated, great service very fast,, helpful team everyone there is amazing,, I loved Fletcher Mercedes and once I need anythin More

by Meariam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
May 25, 2019 -

Fletcher Jones Motorcars responded

Hi Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Alicia Buccola Guest Experience Manager

May 25, 2019

Car problems Mick was very friendly and knowledgeable in his field. He kept me informed on the progress of my car. Answered every question I asked him. He was very More

by girlhonda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick
May 25, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service Mick. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 25, 2019

Exception Service My service experience every time for the past 15 years has been exceptional, primarily due to Ray Schroeder the service expert for my car. My most re More

by drj1cpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Di Conti, Ray Schroeder
May 25, 2019 -

Fletcher Jones Motorcars responded

Hello Dave, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by both Daniel, and Ray. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 24, 2019

excellent service Its all in one. Superb Service. The staff is friendly. Quick in and out. Efficient and Professional. I had the best service coordinator Stephanie Hue More

by SOPHIANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
May 24, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars Service Department and for your 5 star review! Guest satisfaction is our greatest priority and we value your feedback. We are very happy to hear that you received outstanding service throughout your visit with Stephanie Hurstrom. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 24, 2019

My experience with Fletcher Jones Service department I recently moved to Huntington Beach and this was my first experience with Fletcher Jones Service department. Katelyn Truong was my assigned Service More

by Happy Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
May 24, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars Service Department and for the 5 star review! Your kind feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding and professional service during your visit with Katelyn Truong. That being said, please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 22, 2019

Efficient and professional Working with John Derbyshire and the entire Fletcher Jones team never disappoints. Always efficient, fair, and professional but with great human touch More

by Wheelernodealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Jon Derbyshire
May 22, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jon. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 21, 2019

First timer It was my first visit having my MB serviced and the experience was very professional and everyone was very courteous, especially my Service Advisor Mi More

by bmd50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
May 22, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service Mick. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 21, 2019

Good and Nice Very good And friendly I like Fletcher Jones Motorcars is professional always make me happy! Thank you Fletcher Jones Motorcars! I got my dream car ! More

by Nam Dang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Binh Truong
May 22, 2019 -

Fletcher Jones Motorcars responded

Hi Nam, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Kind Regards, Alicia Buccola Guest Experience Manager

May 16, 2019

Service I was really happy with the help and feedback from my service rep Stephanie Hurstrom. She certainly made this visit a much more pleasant visit. More

by Maria2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
May 25, 2019 -

Fletcher Jones Motorcars responded

Hi Maria, Thank you for the outstanding review and great feedback on your experience with Stephanie. Our team looks forward to serving you again. Kind Regards, Justin Ringel Guest Relations Manager

May 16, 2019

Customer First Mentality! Joon (along with Joey and Sean) were great to work with. Friendly, genuine, customer first mentality! I will see them for my next car and would highly More

by eeanderson12
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Joon Lee, Shaun Graef
May 21, 2019 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Joon, Joey, and Sean. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

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