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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,426 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,426 reviews

June 07, 2019

Great service As always, Randy is very helpful and very professional. He calls to let you know what is wrong with the car and what needs to be done. I highly recomm More

by Nani63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Jun 07, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars Service Department and for the 5 star rating! Guest satisfaction is our greatest priority. We are delighted to hear that you received excellent service during your visit with Randy. Our team looks forward to seeing you at your next visit! Kind Regards, Justin Ringel Guest Relations Manager

June 04, 2019

Exceptional in every way Thanks to Wade Lui and everyone that helped us purchase our SL Roadster. Outstanding service from start to finish. Very happy we chose Fletcher Jone More

by WIlliam Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Liu, Han Leef
Jun 04, 2019 -

Fletcher Jones Motorcars responded

Hello William, Thank you for choosing Fletcher Jones Motorcars and for the 5 star rating! We appreciate you taking the time to share your kind feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Wade Liu and our team. Your recommendations are truly a gift and our team looks forward to serving you again!. Congratulations on your purchase! Kind Regards, Alicia Buccola Guest Experience Manager

June 01, 2019

Overall service is good However, prices are double what you pay elsewhere. After my current service package I will most likely have my car serviced elsewhere. Joanna does a g More

by meinsocal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Jun 11, 2019 -

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3243. Kind Regards Justin Ringel Guest Relations Manager

Jun 11, 2019 -

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3243. Kind Regards Justin Ringel Guest Relations Manager

Jun 11, 2019 -

Fletcher Jones Motorcars responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3243. Kind regards Justin Ringel Guest Relations Manager

May 29, 2019

Exceptional Experience I purchased a new car this weekend with Juilong. He was very helpful in choosing the right vehicle and features for me. You could tell that he really More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shiyong Cui, Juilong Cui
Jun 11, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Alicia Buccola Guest Experience Manager

Jun 11, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind regards, Alicia Buccola Guest Experience Manager

May 29, 2019

New Tires Everything went well with my experience getting new tires. No surprises, just great service. Will definitely visit again when my next service is due, More

by mrseahurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
May 30, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars and for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit! Kind Regards, Justin Ringel Guest Relations Manager

May 28, 2019

Exceptional Service-As should be expected from this dealer. My fifth MBZ, and my fourth from the same salesperson in 10 years. Do not waste your time going anywhere else. From un-returned phone calls, to tacky More

by Chris M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JB Siribandan, Sammy Patterson, Shaun Graef
Jun 11, 2019 -

Fletcher Jones Motorcars responded

Hello Chris, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please contact me at 949-718-3015. Kind regards, Alicia Buccola Guest Relations Manager

May 27, 2019

Amazing experience Efficient, and professional. We were completely done with test drive, purchase within 2 hours. Quick and easy! Would highly recommend this dealership. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Poleshuk, Shaun Graef
May 28, 2019 -

Fletcher Jones Motorcars responded

Hi John, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Kind Regards, Alicia Buccola Guest Experience Manager

May 26, 2019

New front tires Dealership got me in ASAP at a great time...was in and out in little over and hour getting two new front tires and a car wash. More

by Karenyoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
May 28, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 26, 2019

Exceptional Service Laura Orr and Mike McMillan consistently give excellent service. I will ask for Laura everytime I have my car serviced and see Mike everytime I need More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMullen, Laura Orr
May 28, 2019 -

Fletcher Jones Motorcars responded

Hello Cindy, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Laura, and Mike. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

May 25, 2019

The service experience. My service experience with Fletcher Jones has been rewarding as it was done efficiently and professionally with no hassles to deal with. As usual you More

by Mkrishnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
May 25, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Katelyn. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

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