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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,411 Reviews

3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,411 reviews

July 31, 2023

I had the gas tanks replace on my Mercedes as part of a recall at Fletcher Jones Newport. They replaced both gas tanks and both fuel pumps. One year later the fuel pump failed and I had to pay for a new on More

by E55
Recommend Dealer
No
Employees Worked With
Jackson
Jul 31, 2023 -

E55 responded

I had the gas tanks replace on my Mercedes as part of a recall at Fletcher Jones Newport. They replaced both gas tanks and both fuel pumps. One year later the fuel pump failed and I had to pay for a new one. Now a couple of years later I can smell gas in the car (gas tanks are under rear seat). Fletcher Jones Newport told me they want $298 just to look at their own work (not to fix anything). VERY POOR service, they should stand behind their work, no way to treat people!

July 29, 2023

Best service ever, Joe was very helpful, patient and knowledgeable. Did everything possible to help me make this deal happen. More

by Yasmine Giessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Eldumiate
July 26, 2023

Best buying experience ever! !!! Jamel & Shondi were AMAZING!!! They were knowledgeable, professional & spot on. I would highly recommend anyone in the market to see why they ar More

by KATHLEENCLARK1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex & Max, Shadi Moghadam, Jamel Stewart
July 25, 2023

My experience with Fletcher Jones Mercedes Benz met and even exceeded my expectations. Mike McMullen and his team are personable, professional, patient, exceptionally competent, trustworthy and wonderful t More

by Dr P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uttam and Connor., Mike McMullen
July 06, 2023

Stress free service experience. Outstanding service with Jackson’s help, it felt like I’m driving a new car again. More

by LynZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Hwang
July 01, 2023

I go to Fletcher Jones Newport Beach because Service Adviser, Katelyn Truong, consistently provides exceptional customer service. More

by ms1mariano
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
June 19, 2023

It was an amazing experience with Fletchers Jones New Port beach!!! beautiful collection of cars, wonderful facility, Explicitly Jeremic who helped us in all aspect of finalizing the car and 100% credit More

by Santhoshnnnag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremic Vladan
June 16, 2023

Outstanding service during my recent Mercedes purchase. Efficient, knowledgeable and courteous service. Despite not being my local Mercedes dealer, all future purchases will be at Fletcher Jones Newport More

by stephen.vella
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Evans, Payden Evans, Ramsay Jerome
June 09, 2023

Everybody involved with the sale was very professional and courteous. I will highly recommend this dealership. More

by alexcsong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pon Shen, Payden Evans
June 01, 2023

Yesterday we were thrilled to purchase our fifth car/SUV from FJ: a new 2024 GLE 450. And for the 3rd time were helped by the amazing Team of Alex Livadas, Pon Shen and Trevor Wightman. We are always treate More

by Angelita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Pon Shen, Trevor Wightman
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