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Fletcher Jones Motorcars
Newport Beach, CA
2,422 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,422 reviews
August 08, 2019
Definitely Recommend Phil got me my dream car! He’s been so kind to work so hard to help me get it. He’s been there for me all along the process to make it smooth. So luck Phil got me my dream car! He’s been so kind to work so hard to help me get it. He’s been there for me all along the process to make it smooth. So lucky to have him as my sales consultant. And also thank Ricardo for helping me set up my new car and join my first ride! More
by HenryL
Employees Worked With
Phil Rotar, Ricardo Ramirez
August 08, 2019
Exceptional Service This dealership stands behind their cars and provides exceptional customer service. I could not be happier with my experience and will use Fletcher J This dealership stands behind their cars and provides exceptional customer service. I could not be happier with my experience and will use Fletcher Jones for future purchases and service. I could not recommend them more! More
by Bill Lewis
Employees Worked With
Juan Gonzalez
August 06, 2019
Absolutely amazing Every one was cordial and friendly, truly an exceptional experience. Would definitely recommend to my friends, Scott Ribble, Fred Won and Ovi were ve Every one was cordial and friendly, truly an exceptional experience. Would definitely recommend to my friends, Scott Ribble, Fred Won and Ovi were very helpful. More
by Poornima
Employees Worked With
Fred Won
August 06, 2019
Great purchasing experience with JB My friend refer me to JB to Lease my new Mercedes, and I had an amazing experience purchasing with JB, he made everything very quick, and exceptional. My friend refer me to JB to Lease my new Mercedes, and I had an amazing experience purchasing with JB, he made everything very quick, and exceptional. More
by Emily
Employees Worked With
JB Siribandan
August 05, 2019
Was very pleased with whole purchase process. My sales rep Abraham was very personable and well informed about the car I was interested in. I would rate his job performance as outstanding! My sales rep Abraham was very personable and well informed about the car I was interested in. I would rate his job performance as outstanding! More
by 2019gla
Employees Worked With
Abraham who is not on your list met with me on 7/28/19 and again on 7/31 and was amazing! I give him 5 stars and rate my interaction with him as outstanding! , Daniel Di Conti, Bradley Cooper
August 03, 2019
If you’re not first, your not Fletcher I love working with everyone at Fletcher Jones, they make you feel like you’re part of the family and each department caters to their customers, passi I love working with everyone at Fletcher Jones, they make you feel like you’re part of the family and each department caters to their customers, passionately servicing the customer and it is personal it’s not business! More
by Jonah48!
Employees Worked With
Tony Irvani
August 03, 2019
Fast, efficient, professional service The service on my vehicle was done in the time they said it would take. It is always a pleasure to go to Fletcher Jones. The service on my vehicle was done in the time they said it would take. It is always a pleasure to go to Fletcher Jones. More
by RunninRed
Employees Worked With
Laura Orr
August 02, 2019
Randy Lemus - THE BEST Excellent service as always provided by Randy Lemus.. Randy makes sure that servicing my car is actually a pleasant experience. He is always professi Excellent service as always provided by Randy Lemus.. Randy makes sure that servicing my car is actually a pleasant experience. He is always professional, on time, cheerful and dependable. More
by MarilynMBZ
Employees Worked With
Randy Lemus
July 31, 2019
Excellent Every person we came in contact with was very friendly and helpful. David, Shaun and Ricardo provided excellent customer service. A special thank you Every person we came in contact with was very friendly and helpful. David, Shaun and Ricardo provided excellent customer service. A special thank you to Ricardo for a great lunch recommendation. More
by Srmartinez
Employees Worked With
Ricardo Ramirez, Shaun Graef, David Patterson
July 31, 2019
Outstanding service and very professional. Love the way i was treated, more like family then a customer. Very happy with my new car and the deal i got. Ihab and San you g and very professional. Love the way i was treated, more like family then a customer. Very happy with my new car and the deal i got. Ihab and San you guys are the best, thank you. More
by Wagner Galindo
Employees Worked With
Ihab Eldumiate, Sam Eldomyaty
