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Fletcher Jones Motorcars
Newport Beach, CA
2,422 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,422 reviews
August 17, 2019
Service Good service. Very courteous advisor. Surprised with the repair estimate which came after expiration of 7-year extended warranty. The previous service Good service. Very courteous advisor. Surprised with the repair estimate which came after expiration of 7-year extended warranty. The previous service did not show any required repair work. More
by Ashdes
Employees Worked With
Steve Henry
August 17, 2019
Best dealership around! The staff at Fletcher Jones Mercedes is by far the best around, Eric and Scott were nothing less than exceptional, they took my wife and my requests a The staff at Fletcher Jones Mercedes is by far the best around, Eric and Scott were nothing less than exceptional, they took my wife and my requests and made them reality, will always be a lifelong member because of them! More
by RT&P Figueroa
Employees Worked With
Eric Gastineau, Scott Lubratich
August 16, 2019
Dynamic Seat Problem diagnosed properly and fixed the first time. Service advisor, Randy Lemus, explained the problem, and resolution clearly. Facility is neat a Problem diagnosed properly and fixed the first time. Service advisor, Randy Lemus, explained the problem, and resolution clearly. Facility is neat and clean. Every dealership person I spoke wit were friendly and polite. More
by Road Hog
Employees Worked With
Randy Lemus
August 15, 2019
Always a great experience Brought my car I. For service and Jean is always so helpful and efficient! Told him I was concerned about my mileage and he had a salesman call me and Brought my car I. For service and Jean is always so helpful and efficient! Told him I was concerned about my mileage and he had a salesman call me and we came up with a plan and I feel very relieved. Fletcher Jones treats you like a VIP and it’s wonderful! More
by jburse
Employees Worked With
Henley Magee, James Sullivan, Jean Youkhaneh
August 15, 2019
Well taken care of Professional from dealers to service writers to repair. Always a 100 percent job well done.. Quality of work is above anyone else. 98% of the time yo Professional from dealers to service writers to repair. Always a 100 percent job well done.. Quality of work is above anyone else. 98% of the time your in and out.. If not always given a loan car whicg is very much appreciative on every level. More
by Bengal,123
Employees Worked With
Jon Derbyshire
August 15, 2019
Window replacement. Service Advisor Tony Irvani always offers great and timely customer service. He keeps customer apprised on the status of their cars and the price for Service Advisor Tony Irvani always offers great and timely customer service. He keeps customer apprised on the status of their cars and the price for repairs. More
by nrg
Employees Worked With
Tony Irvani
August 11, 2019
Warranty I experienced an issue that took 4 times to repair the malfunction.I hope itt is solved.The dealership takes care of me.I get a rental car equal to mi I experienced an issue that took 4 times to repair the malfunction.I hope itt is solved.The dealership takes care of me.I get a rental car equal to mine. More
by Fix
Employees Worked With
Bill Hardy, Justin Ringel, Esther Oh, Joanna Companioni, Bradley Cooper, Katelyn Truong, Steve Bates
August 11, 2019
Best MB dealer around Everything is top notch at FJ. Fair trade in value. Great facilities. Professional staff. Worth the 75 minute drive from San Diego. Even my teenagers Everything is top notch at FJ. Fair trade in value. Great facilities. Professional staff. Worth the 75 minute drive from San Diego. Even my teenagers loved the staff, te tacos and facilities. More
by Marc
Employees Worked With
Mike McMullen
August 11, 2019
Exceptional and unbelievable experience! From the beginning my wife and I were amazed at the exceptional customer service we experienced at this beautiful, large and clean facility. We were From the beginning my wife and I were amazed at the exceptional customer service we experienced at this beautiful, large and clean facility. We were also surprised at the huge amount of inventory and the excellent quality of vehicles. Our sales consultant Christopher White, Bradley Cooper from finance, and Ricardo Ramirez from delivery service were all thorough, personable and upfront, totally true professionals with exceptional customer service skills. Overall, this experience was the easiest, fastest and smoothest purchase of a car we have ever encountered. We left this facility not only pleased but very satisfied driving a beautiful car. Thank you all for kindness and friendliness. More
by Jaybird48
Employees Worked With
Christopher White, Christine Nolden, Ricardo Ramirez, Bradley Cooper
August 08, 2019
Mick was awesome!!! Mick made me real comfortable about the whole situation. I truly felt like he cared about my experience and that he did everything provable fix my iss Mick made me real comfortable about the whole situation. I truly felt like he cared about my experience and that he did everything provable fix my issues. More
by jmoreno85
Employees Worked With
Mick
