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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,421 reviews

August 25, 2019

As always I received excellent service. Service department staff was great as always. Peter Dillon provided outstanding and courteous assistance. I wish all service providers were as excep More

by Nevadabilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Aug 26, 2019 -

Fletcher Jones Motorcars responded

Hi, Thank you choosing Fletcher Jones Motorcars! Our team appreciates your business and is happy to hear about your great experience with Peter. We look forward to welcoming you back. Best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars

August 23, 2019

Excellent service Excellent sales; excellent fiancé My daughter and I were very happy with customer service from the beginning of our car purchase to the very end when More

by Meryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam’s assistant , Sam Eldomyaty, Brian Truong, Payden Evans
Aug 23, 2019 -

Fletcher Jones Motorcars responded

Hi Meryl! Thank you for the 5-star rating and for the kind review! Guest satisfaction and customer service are our highest priorities. Our team was thrilled to read that Sam, Payden and Brian all provided you with a friendly, respectful and educational experience! We are very grateful to have earned your business and we look forward to serving you again in the future! Congratulations on BOTH of your new cars! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 23, 2019

My satisfaction! I’ve had one of the best experiences dealing with the Fletcher Jones dealership ! Everyone from the agent who helped me to lease my car to the servi More

by Sheri123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Malgren, AJ Gennock
Aug 23, 2019 -

Fletcher Jones Motorcars responded

Hi Sheri! Thank you for taking the time to write this review and for the 5 star rating! Your feedback is greatly appreciated! Our team was very pleased to read that you had a great experience from sales to service and that our team was knowledgeable, friendly and helpful! We are grateful for your loyalty to Fletcher Jones Motorcars and look forward to serving you again soon! We hope you are enjoying your Mercedes! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 23, 2019

Best Service Coordinator Ever Joanna goes above and beyond your expectations of what a service coordinator does. She is not only so pleasant to deal with, but you are always gree More

by MBZ Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Aug 23, 2019 -

Fletcher Jones Motorcars responded

Hello! Thank you for posting your 5 star review! Our team is happy to hear about your stellar experience in service with Joanna. Thanks again, and we look forward to serving you in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 22, 2019

Great Service The service is always outstanding! Steve Henry was fabulous, as usual! The cashier was helpful and so friendly, My overall experience was a definitely More

by PKD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Aug 22, 2019 -

Fletcher Jones Motorcars responded

Hello! Thank you for posting your 5 star review! Our entire service team is delighted to hear about your recent service visit with Steve. Thanks again, and we look forward to serving you in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 22, 2019

Job well done!!!! My needs were taken care of with great professionalism and I was on my way. I was in for another reason a short time ago and Mike made me aware of so More

by DJ Millet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Aug 22, 2019 -

Fletcher Jones Motorcars responded

Hello, We thank you for posting your 5 star review and kindly mentioning Mike! We are pleased to hear how well Mike took care of you, by providing the information and updates you needed. Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 21, 2019

THE BEST!!!!!! You can't find a better Sales Rep than Joey G and Christopher G. They go to extraordinary lengths to make you happy, get you the best deal and walk ou More

by Bronsonella56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo
Aug 22, 2019 -

Fletcher Jones Motorcars responded

Hi, Thank you for taking the time to share your experience at Fletcher Jones Motorcars and for the 5 star rating! Our team was very pleased to read about your great experience with the Gulo's! We look forward to serving you again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 19, 2019

Sales Experience Scott Lubratich was excellent. He was incredibly knowledgeable about the different models. We had to custom order the car and he kept me apprised du More

by TB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lubratich, Han Leef
Aug 19, 2019 -

Fletcher Jones Motorcars responded

Hi, Thank you for taking the time to share your experience at Fletcher Jones Motorcars and for the 5 star rating! Our team was very pleased to read that this has been your best car buying experience to date! We look forward to serving you again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 17, 2019

Service Good service. Very courteous advisor. Surprised with the repair estimate which came after expiration of 7-year extended warranty. The previous service More

by Ashdes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Aug 19, 2019 -

Fletcher Jones Motorcars responded

Hi, Thanks for taking the time to post your review and mentioning Steve! It was our pleasure to serve you, and we look forward to your next scheduled visit. If there are any questions I may assist with please feel welcome to contact me. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 17, 2019

Five Star Dealership From the minute I walked in he door, I was greeted by Sam Udonkuku with a smile who asked me if I would like some cold water... Josh (Who was JB More

by Laura R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Iacopetti (JB's assistant) Excellent job, efficient and knowledgable Great salesman, JB Siribandan, Brandon Hale, Ed Kogan, Sam Udonkuku, Shaun Graef, Payden Evans
Aug 19, 2019 -

Fletcher Jones Motorcars responded

Hi Laura, Thank you for taking the time to share your experience at Fletcher Jones Motorcars and for the 5 star rating! Our team is happy to hear about your great experience with JB and everyone throughout the sales experience. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

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