Fletcher Jones Motorcars

Catelyn my service advisor was a great communicator. She sent me a text message letting me know my car was ready and how and what to do to pick it up. The valet service was amazing as well. Every one tha sent me a text message letting me know my car was ready and how and what to do to pick it up. The valet service was amazing as well. Every one that I spoke with were kind and professional. My first time here was great. Thank you More

Car Service at Fletcher Jones I would say it was good service. I would not call it "exceptional". Maybe the staff was a little ,too busy that day. Before I even got there I did I would say it was good service. I would not call it "exceptional". Maybe the staff was a little ,too busy that day. Before I even got there I did text the sales person who sold the car to me to see if he can help refer me to the right party to service the car. I did text him twice in 2 different days but never heard back. He could have simply just gave me a phone #. I managed to call and get information from another person. As for Ray, he was good ...…………..but nothing was done exceptional and that was good for me as I am not looking for exceptional. Thanks More

Always easy to get my car in for service and the turn around time is really quick. Everyone is very friendly and I have had nothing but exceptional experiences. around time is really quick. Everyone is very friendly and I have had nothing but exceptional experiences. More

Ray Schroeder at Fletcher Jones is a Superstar I had a horrible experience getting my car fixed until Ray Schroeder came onto the scene. I called FJ a few months ago after breaking the glass in one I had a horrible experience getting my car fixed until Ray Schroeder came onto the scene. I called FJ a few months ago after breaking the glass in one of my back windows. I called in several times and was told that the glass was on order, then I'd wait a few weeks and call back in and get the same answer. Finally, after getting a little upset, I was called back and told the glass had suddenly arrived. I was excited to get this problem resolved and scheduled an appointment. However, upon arriving, I was told that the glass wasn't actually there and had never been ordered. My service rep, Ray Schroeder, was very disappointed to learn what happened and promised me he would do everything he could to right the situation. Honestly, at that point, I didn't care when the problem was resolved, I was just comforted to know that somebody cared and would help me get it resolved. And that's exactly what happened a couple weeks later when I got a text from him and was told the part had some. Ray Schroeder is a total superstar. He listens, quickly resolves problems, and really cares about customer satisfaction. I am grateful that I hit the FJ lottery and was able to get him as my service rep that day. More

Service B Steve Henry is always helpful and gives great recommendations what need to be serviced on my car. I would definitely recommend Steve to other people Steve Henry is always helpful and gives great recommendations what need to be serviced on my car. I would definitely recommend Steve to other people . More

Service time Although my car indicated I was due for service, Fletcher Jones followed with a card reminder and a phone call. At the dealership it was an easy che Although my car indicated I was due for service, Fletcher Jones followed with a card reminder and a phone call. At the dealership it was an easy check in, details explained, and then a comfortable lounge wait. (Was given a choice of loaner car). Was kept up to date on progress on car service. At the end I walked out to a clean shiny car! More

Excellent service! Laura Orr in the service center, you rock! Great customer service! Thank you for all you do! There’s no place better then Fletcher Jones in Newport B Laura Orr in the service center, you rock! Great customer service! Thank you for all you do! There’s no place better then Fletcher Jones in Newport Beach. Laurie Zanzi More

The after-purchase support is marvelous After buying my new A200 through James Sullivan, I have been given support numerous times by Justin Azzarito. He has shown me several times how to cha After buying my new A200 through James Sullivan, I have been given support numerous times by Justin Azzarito. He has shown me several times how to change settings on my dashboard, and recently he helped me arrange service under my insurance policy, which covers everything (for a good period of time). This is my third car purchased through FJMB. This is the best experience of all, thanks to Justin. Liz Newman More

Exceptional My service visit at Fletcher Jones was simply exceptional. Mike Asher was quick to check-in, provide diagnostic of issue with vehicle and provided a s My service visit at Fletcher Jones was simply exceptional. Mike Asher was quick to check-in, provide diagnostic of issue with vehicle and provided a solution. More

Great service experience John "Derby" is awesome to work with. Great attention to detail. I was updated via txt message a couple times a day. I never take my car anywhere else John "Derby" is awesome to work with. Great attention to detail. I was updated via txt message a couple times a day. I never take my car anywhere else but to Fletcher Jones of Newport Beach. More