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Fletcher Jones Motorcars
Newport Beach, CA
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,421 reviews
September 26, 2019
Service B Steve Henry is always helpful and gives great recommendations what need to be serviced on my car. I would definitely recommend Steve to other people Steve Henry is always helpful and gives great recommendations what need to be serviced on my car. I would definitely recommend Steve to other people . More
by Jenny Tran
Employees Worked With
Steve Henry
September 25, 2019
Service time Although my car indicated I was due for service, Fletcher Jones followed with a card reminder and a phone call. At the dealership it was an easy che Although my car indicated I was due for service, Fletcher Jones followed with a card reminder and a phone call. At the dealership it was an easy check in, details explained, and then a comfortable lounge wait. (Was given a choice of loaner car). Was kept up to date on progress on car service. At the end I walked out to a clean shiny car! More
by KBC
Employees Worked With
Katelyn Truong
September 24, 2019
The after-purchase support is marvelous After buying my new A200 through James Sullivan, I have been given support numerous times by Justin Azzarito. He has shown me several times how to cha After buying my new A200 through James Sullivan, I have been given support numerous times by Justin Azzarito. He has shown me several times how to change settings on my dashboard, and recently he helped me arrange service under my insurance policy, which covers everything (for a good period of time). This is my third car purchased through FJMB. This is the best experience of all, thanks to Justin. Liz Newman More
by Liz Swiertz Newman
Employees Worked With
James Sullivan, Randy Lemus, Brock Corrigan
September 24, 2019
Excellent service! Laura Orr in the service center, you rock! Great customer service! Thank you for all you do! There’s no place better then Fletcher Jones in Newport B Laura Orr in the service center, you rock! Great customer service! Thank you for all you do! There’s no place better then Fletcher Jones in Newport Beach. Laurie Zanzi More
by Laurie
Employees Worked With
Laura Orr
September 23, 2019
Exceptional My service visit at Fletcher Jones was simply exceptional. Mike Asher was quick to check-in, provide diagnostic of issue with vehicle and provided a s My service visit at Fletcher Jones was simply exceptional. Mike Asher was quick to check-in, provide diagnostic of issue with vehicle and provided a solution. More
by J Monster Inc
Employees Worked With
Mike Asher
September 22, 2019
Great service experience John "Derby" is awesome to work with. Great attention to detail. I was updated via txt message a couple times a day. I never take my car anywhere else John "Derby" is awesome to work with. Great attention to detail. I was updated via txt message a couple times a day. I never take my car anywhere else but to Fletcher Jones of Newport Beach. More
by Alfonso V
Employees Worked With
Jon Derbyshire
September 19, 2019
Great Total Experience Business as usual, I have been a loyal customer to Fletcher Jones Mercedes for over 10 years because. they provide a full service experience with gre Business as usual, I have been a loyal customer to Fletcher Jones Mercedes for over 10 years because. they provide a full service experience with great customer service throughout the ownership process. Peter Dillon does an excellent job of keeping our families fleet Fletcher vehicles in check and running great! More
by mug326
Employees Worked With
Peter Dillion
September 16, 2019
Missing part (air duct) from earlier service at Fletcher Randy took care of my air duct replacement immediately and was able to take the car home same day (a couple of hours). I trust fletcher 100% with all Randy took care of my air duct replacement immediately and was able to take the car home same day (a couple of hours). I trust fletcher 100% with all my car needs. More
by Carol D
Employees Worked With
Randy Lemus
September 16, 2019
Derby is awesome!! ! I go to Flecher Jones to get my car serviced because of him. He is an outstanding representative of your organization. You are lucky to have him. ! I go to Flecher Jones to get my car serviced because of him. He is an outstanding representative of your organization. You are lucky to have him. More
by Margie
Employees Worked With
Jon Derbyshire
September 15, 2019
Bad service Lied and lied and lied is all this man did. Ran my credit thousand times but never came back with me with a plan of action or what I needed to do Lied and lied and lied is all this man did. Ran my credit thousand times but never came back with me with a plan of action or what I needed to do to get the car they wanted so when I came back down to try to get the card I wanted why didn’t hear from the gentleman for over a week the car was sold. I am on a social media company so this is the first review of many. More
by Christy888
Employees Worked With
Rick Kilekas, Simon Barney
