Fletcher Jones Motorcars

"Customer Service Excellence" My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of s My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of service categories. The servicing tasks were completed within the estimated timeline with total efficiency and professionalism. From Drop off to Pick up I was impressed with the entire servicing team ... the courteous support given to me as a customer and to the exceptional care taken with my vehicle. The FJ Team exceeded my expectations and instilled a strong sense of confidence in future scheduled maintenance for my vehicle. Andrew Marshall More

Awesome Service! Laura Orr was a terrific help on my service at Fletcher Jones. She kept everything moving on time, accommodated my crazy schedule, and provided superi Laura Orr was a terrific help on my service at Fletcher Jones. She kept everything moving on time, accommodated my crazy schedule, and provided superior support. My car was impeccable when I picked it up. An awesome service experience! More

Outstanding Professionalism Scott was awesome to work with. Throughout the entire process, he was efficient and understood what level of sale we were right from the beginning ev Scott was awesome to work with. Throughout the entire process, he was efficient and understood what level of sale we were right from the beginning even with us being out of state. Thank you Scott!!! More

Always the best! Rob Draper and the FJ experience is why we now have three generations of MB in our family! Always courteous and professional even those that are not w Rob Draper and the FJ experience is why we now have three generations of MB in our family! Always courteous and professional even those that are not working directly with you. More

They stood by their warranty Unfortunately, my 2013 vehicle needed major work and they did an incredible job with the repairs and informing me what would be covered under my warra Unfortunately, my 2013 vehicle needed major work and they did an incredible job with the repairs and informing me what would be covered under my warranty. Laura Orr is an excellent service person! She even made arrangements so I could easily get things I left in the vehicle while they did the repairs. Their loaner program is also excellent. More

Great customers service Joanna did a very good job and helping her customers and answer all my questions , also taking the time to flow up with the up date for my car Joanna did a very good job and helping her customers and answer all my questions , also taking the time to flow up with the up date for my car More

Catelyn my service advisor was a great communicator. She sent me a text message letting me know my car was ready and how and what to do to pick it up. The valet service was amazing as well. Every one tha sent me a text message letting me know my car was ready and how and what to do to pick it up. The valet service was amazing as well. Every one that I spoke with were kind and professional. My first time here was great. Thank you More

Car Service at Fletcher Jones I would say it was good service. I would not call it "exceptional". Maybe the staff was a little ,too busy that day. Before I even got there I did I would say it was good service. I would not call it "exceptional". Maybe the staff was a little ,too busy that day. Before I even got there I did text the sales person who sold the car to me to see if he can help refer me to the right party to service the car. I did text him twice in 2 different days but never heard back. He could have simply just gave me a phone #. I managed to call and get information from another person. As for Ray, he was good ...…………..but nothing was done exceptional and that was good for me as I am not looking for exceptional. Thanks More

Always easy to get my car in for service and the turn around time is really quick. Everyone is very friendly and I have had nothing but exceptional experiences. around time is really quick. Everyone is very friendly and I have had nothing but exceptional experiences. More

Ray Schroeder at Fletcher Jones is a Superstar I had a horrible experience getting my car fixed until Ray Schroeder came onto the scene. I called FJ a few months ago after breaking the glass in one I had a horrible experience getting my car fixed until Ray Schroeder came onto the scene. I called FJ a few months ago after breaking the glass in one of my back windows. I called in several times and was told that the glass was on order, then I'd wait a few weeks and call back in and get the same answer. Finally, after getting a little upset, I was called back and told the glass had suddenly arrived. I was excited to get this problem resolved and scheduled an appointment. However, upon arriving, I was told that the glass wasn't actually there and had never been ordered. My service rep, Ray Schroeder, was very disappointed to learn what happened and promised me he would do everything he could to right the situation. Honestly, at that point, I didn't care when the problem was resolved, I was just comforted to know that somebody cared and would help me get it resolved. And that's exactly what happened a couple weeks later when I got a text from him and was told the part had some. Ray Schroeder is a total superstar. He listens, quickly resolves problems, and really cares about customer satisfaction. I am grateful that I hit the FJ lottery and was able to get him as my service rep that day. More