Fletcher Jones Motorcars

Prompt,efficient, friendly Suggestion - I picked up a loaner at about 7:45 am. A heavy fog caused excessive moisture on the windows and restricted vision. Perhaps they could ha Suggestion - I picked up a loaner at about 7:45 am. A heavy fog caused excessive moisture on the windows and restricted vision. Perhaps they could have been cleaned prior to my pickup More

It is refreshing to be treated as family We have been exclusively dealing with Fletcher Jones Motorcars for 28 years. At that time my wife and I had been shopping for a new car for over a yea We have been exclusively dealing with Fletcher Jones Motorcars for 28 years. At that time my wife and I had been shopping for a new car for over a year without any positive results. Then we stopped by Fletcher Jones Motorcars and found a welcoming dealership that treated it guests with respect and understanding. To keep the story short... from being openly greeted at the front door until a deal was struck was all of 15 minutes. This was the beginning of a lasting relationship. 10 Mercedes-Benz later -- yes, we are a two-car family -- we do not consider another automobile brand or -- and perhaps more importantly -- dealership. The recent visit was for the annual servicing of our latest C300. Could not have asked for a better experience. More

My service adviser is awesome I have been coming here for over 10 years and Tony Irvani, my Service Adviser, is exceptional and an asset to FJMB. He is always prompt and offered me I have been coming here for over 10 years and Tony Irvani, my Service Adviser, is exceptional and an asset to FJMB. He is always prompt and offered me updates and solutions. More

Excellent Service Making an appointment was very easy; Miguel Velasquez was very helpful, friendly, and efficient. It was nice and quick getting in and out. Miguel i Making an appointment was very easy; Miguel Velasquez was very helpful, friendly, and efficient. It was nice and quick getting in and out. Miguel is very knowledgeable about my car. More

Amazing service by Randy Lemus He’s always attentive and knowledgeable about the repairs and commitment to excellent customer care I have known him for over 20 years and his attenti He’s always attentive and knowledgeable about the repairs and commitment to excellent customer care I have known him for over 20 years and his attention is what keeps me going back to Fletcher for repairs even though I have a closer dealership to my home at Mission Viejo Mercedes Benz More

Great Service Although I live in N. CA I always go to the Newport location. Tony Irvani is a major reason for that. Always thorough in writing up my service and Mai Although I live in N. CA I always go to the Newport location. Tony Irvani is a major reason for that. Always thorough in writing up my service and Maintenance needs including following up. More

Perfect & Smooth I showed up for my 7am about 10 minutes early and my service advisor was already there ready for me. I was in and out of there including the complimen I showed up for my 7am about 10 minutes early and my service advisor was already there ready for me. I was in and out of there including the complimentary loaner by 7:05. Best experience I’ve ever had at a service center. Rob was on top of his game! More

Exceptional :) Visiting FJ service department is always a great experience, Peter is a very respectful and professional advisor. Most of all, each time, I get to exp Visiting FJ service department is always a great experience, Peter is a very respectful and professional advisor. Most of all, each time, I get to experience the most recent brand new vehicle, remind of the story of a man who became king for a day, LOL. More

"Customer Service Excellence" My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of s My Service Advisor Randy Lewis extended a warm reception and assured me my vehicle would be serviced with full attention to a detailed checklist of service categories. The servicing tasks were completed within the estimated timeline with total efficiency and professionalism. From Drop off to Pick up I was impressed with the entire servicing team ... the courteous support given to me as a customer and to the exceptional care taken with my vehicle. The FJ Team exceeded my expectations and instilled a strong sense of confidence in future scheduled maintenance for my vehicle. Andrew Marshall More

Awesome Service! Laura Orr was a terrific help on my service at Fletcher Jones. She kept everything moving on time, accommodated my crazy schedule, and provided superi Laura Orr was a terrific help on my service at Fletcher Jones. She kept everything moving on time, accommodated my crazy schedule, and provided superior support. My car was impeccable when I picked it up. An awesome service experience! More