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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,421 reviews

November 16, 2019

5 stars everything was professionally handled from check in to loaner vehicle to pick up. Very through explained about service and told me about his work experiences. More

by kilagsc
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Nov 18, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for taking the time to post about your recent service with us! We are pleased to hear how well Miguel took care of you. Looking forward to your next scheduled service visit with him. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 13, 2019

Service Everyone was wonderful. Very friendly and professional. I would recommend Fletcher Jones Mercedes to family and friends. They communicated with me and More

by lisamcclain11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Nov 18, 2019 -

Fletcher Jones Motorcars responded

Hello, We thank you for sharing your recent service visit with us! Your feedback is very important, and we look forward to serving you again in the future! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 13, 2019

Prompt,efficient, friendly Suggestion - I picked up a loaner at about 7:45 am. A heavy fog caused excessive moisture on the windows and restricted vision. Perhaps they could ha More

by tony
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Nov 18, 2019 -

Fletcher Jones Motorcars responded

Hello, Thanks for sharing your feedback with us. Our team works very hard to have every vehicle as clean as possible prior to service delivery. We will continue to evolve our process, and take into consideration your comments about vehicle preparation that early in the morning. Thanks again, and let us know if we may be of further assistance. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 07, 2019

It is refreshing to be treated as family We have been exclusively dealing with Fletcher Jones Motorcars for 28 years. At that time my wife and I had been shopping for a new car for over a yea More

by Old Dog Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan, Jon Derbyshire, Bob Evans, Bill Hardy, Brian Taber, Brock Corrigan
Nov 08, 2019 -

Fletcher Jones Motorcars responded

Hi Bill, The team at Fletcher Jones Motorcars truly values your family as long time guests! It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for your continued business and allowing us the opportunity to attend to you and your families vehicle needs. We appreciate your thoughtful sediments and look forward to having you as part of our Fletcher Jones Family for many years to come. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 06, 2019

My service adviser is awesome I have been coming here for over 10 years and Tony Irvani, my Service Adviser, is exceptional and an asset to FJMB. He is always prompt and offered me More

by Sammy OC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Nov 08, 2019 -

Fletcher Jones Motorcars responded

Hi Sammy, Thank you so much for sharing your wonderful review with us! We're glad to hear Tony is your service advisor! He's a big part of our team, and here everyday to deliver experiences just like yours above. We appreciate your loyalty over the years, and look forward to many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 02, 2019

Excellent Service Making an appointment was very easy; Miguel Velasquez was very helpful, friendly, and efficient. It was nice and quick getting in and out. Miguel i More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Nov 04, 2019 -

Fletcher Jones Motorcars responded

Hi Margaret, We are all pleased to hear about your recent service visit with Miguel! Thank you so much for sharing this, and giving us a 5 star rating! Looking forward to your next scheduled service visit with Miguel. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

October 26, 2019

Amazing service by Randy Lemus He’s always attentive and knowledgeable about the repairs and commitment to excellent customer care I have known him for over 20 years and his attenti More

by William Wulff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Oct 29, 2019 -

Fletcher Jones Motorcars responded

Hello William, Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Randy! The team at Fletcher Jones Motorcars truly values you as a long time guest, and we are looking forward to your next scheduled service with Randy Lemus! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

October 25, 2019

Great Service Although I live in N. CA I always go to the Newport location. Tony Irvani is a major reason for that. Always thorough in writing up my service and Mai More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Oct 29, 2019 -

Fletcher Jones Motorcars responded

Hi Sandy, The team at Fletcher Jones Motorcars appreciates your business and for choosing us to fulfill your service needs. It is our goal to deliver a 5 star experience to all of our guests. We are truly flattered to have your wonderful complements and recommendations, Thank you for your loyalty and for taking the time to drive to come and see Tony! We look forward to welcoming you back. Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

October 25, 2019

Perfect & Smooth I showed up for my 7am about 10 minutes early and my service advisor was already there ready for me. I was in and out of there including the complimen More

by Joshselley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Oct 29, 2019 -

Fletcher Jones Motorcars responded

Hello, We are delighted to know of the prompt and timely service experience you had working with Rob. Our goal is to provide the best service experience possible. Our team looks forward to seeing you at your next scheduled service. Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

October 24, 2019

Exceptional :) Visiting FJ service department is always a great experience, Peter is a very respectful and professional advisor. Most of all, each time, I get to exp More

by Mr T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Oct 29, 2019 -

Fletcher Jones Motorcars responded

Hi Mr T, We strive to exceed our guests expectations and thrilled to know you do enjoy the use of our amazing loaner cars, and feel like a "king for a day" while your vehicle is being serviced. Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Peter Dillion! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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