Fletcher Jones Motorcars

My service rep was the best! He actually was very pro active in getting my 3 year ordeal with my car taken care of. I was always afraid to drive it out of town. It finally drives normally. Thank you Pedr active in getting my 3 year ordeal with my car taken care of. I was always afraid to drive it out of town. It finally drives normally. Thank you Pedro Barth! More

extremely professional sales person who made the whole process of leasing the car very smooth and easy. highly recommended. he is a must go to person at fletcher jones. process of leasing the car very smooth and easy. highly recommended. he is a must go to person at fletcher jones. More

Great and pro service Great service all around by Miguel Velasquez, he did a great job Thank you. He was professional and showed concerns for all my questions and concern. Great service all around by Miguel Velasquez, he did a great job Thank you. He was professional and showed concerns for all my questions and concern. More

Great service all around. Service rep did a great job. Coffee service excellent. Will continue to buy my cars from Fletcher Jones Mercedes Newport as long as everyone keeps up the good work Coffee service excellent. Will continue to buy my cars from Fletcher Jones Mercedes Newport as long as everyone keeps up the good work More

Joanna was perfect thank you for being so conscientious. She was professional and showed concerns for our questions. Thank you for always doing your best to make us happy. She was professional and showed concerns for our questions. Thank you for always doing your best to make us happy. More

CERTIFIED means NOTHING AT ALL! PAYING for new tires after 4 months of owning a certified car . I bought a certified vehicle 5 months ago, a 2017 E300 with 9300 miles on it , my tires were stripped af after 4 months of owning a certified car . I bought a certified vehicle 5 months ago, a 2017 E300 with 9300 miles on it , my tires were stripped after 3 months!! I brought the vehicle 2 months after I bought it , my tires were low on air they checked and added more air and gave my car back to me. I came back 1 1/2 month later with same issue once again they put air in my tire again. Two weeks later air pressure down again ! This time. I I took it to my local repair shop he said I needed 4 new tires!!! Fletcher jones service advisor said those tires I had should last at least 30,00 My car only has 15000 now. I came back to fletcher Jones all they had to say was that because I drove my vehicle 5000 miles within 5 months (which is the normal for a person in California)they said I needed new tires!! Come to find out from the service advisor at fletcher Jones my tires were mismatch to begin with! three Perelli and a Dunlop !!! I went in to speak to general manager he said he couldn't speak to me so after 10 phone calls made to different sales managers I finally was able to talk to a sales manager and he said all they could do for me was give me a free alignment and 15% on new tires!!! Very unsatisfied with the steps they took to take care of their customers! I got a flat tire on my way to a dinner with my wife due to the flat tire , I was so close to Fletcher Jones I decided to take the vehicle in and speak to the general manager. when I went in I had to pay for 4 new tires! $1598.00 only after 5 months of owning my certified car! Now I truly believe that certified means NOTHING AT ALL. Drive at your own risk!!! Please if you're in the market for used car don't get taken by "certified Fletcher Jones"" I think they take advantage of people kindness I'm not a confrontational person but I don't want others like me to be taken advantage off. I will not be taken merely by a name of a company but what they stand for and the pride they take for customer care and satisfaction. Action speak louder than words More

Great Service on my GLE 2016 Fletcher Jones Service is tops. My SUV has 44K miles and had A5 service. The vehicle always rungs great but I swear it runs better than ever and look Fletcher Jones Service is tops. My SUV has 44K miles and had A5 service. The vehicle always rungs great but I swear it runs better than ever and looks great too. Wonderful service from Katelyn Truong my service advisor. More

Rob Draper is an excellent representative of Fletcher Jones! I have been impressed with Fletcher Jones since I purchased my car from Charles McCarthy. I’ve enjoyed the car and serviced it regularly, always being I have been impressed with Fletcher Jones since I purchased my car from Charles McCarthy. I’ve enjoyed the car and serviced it regularly, always being impressed with their customer service. However, yesterday the service by Rob Draper, a Service Manager, exceeded expectations. I took the car in on Wed for routine service, a routine recall and to have some paint damage repaired. I was given a loaner, expecting to be without my car for at least a week. He always gives a complete explanation of what needs to be done and does it with a smile. To my delight, Rob expedited the repairs and the car was ready the next day and returned to me the next day. Everyone there is extremely friendly and I’m completely impressed by the dealership. Well done, everyone! More

Met with smiles from the driveway through the coffee shop. It was great for the fact the dealership called me to remind me of the service needed. Rodrigo took over from my arrival and my car was delivered back It was great for the fact the dealership called me to remind me of the service needed. Rodrigo took over from my arrival and my car was delivered back to me under 2 hours all clean and shiny. (as per usual) More

Jean provided excellent service and feedback! Timely communication and updates. Detailed descriptions to the repairs and timing. Would definitely work with Jean again next time. communication and updates. Detailed descriptions to the repairs and timing. Would definitely work with Jean again next time. More