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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,421 reviews

December 05, 2019

My service rep was the best! He actually was very pro active in getting my 3 year ordeal with my car taken care of. I was always afraid to drive it out of town. It finally drives normally. Thank you Pedr More

by Cacygirl
Recommend Dealer
Yes
Employees Worked With
Pedro Barth
Dec 07, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your stellar service experience with Pedro. Our team truly appreciates your continued loyalty and looks forward to many more great years ahead. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

December 03, 2019

extremely professional sales person who made the whole process of leasing the car very smooth and easy. highly recommended. he is a must go to person at fletcher jones. More

by Jung
Recommend Dealer
Yes
Employees Worked With
JB Siribandan
Dec 03, 2019 -

Fletcher Jones Motorcars responded

Hello Jung, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 27, 2019

Great and pro service Great service all around by Miguel Velasquez, he did a great job Thank you. He was professional and showed concerns for all my questions and concern. More

by Reza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Nov 29, 2019 -

Fletcher Jones Motorcars responded

Hi Reza, Thanks for posting your 5 star review and mentioning Miguel! Your loyalty over the years means so much to us! Looking forward to your next scheduled service visit. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 26, 2019

Great service all around. Service rep did a great job. Coffee service excellent. Will continue to buy my cars from Fletcher Jones Mercedes Newport as long as everyone keeps up the good work More

by JT4life
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Nov 26, 2019 -

Fletcher Jones Motorcars responded

Hello, We thank you for taking the time to post your 5 star review! Our entire team strives to deliver experiences likes yours above every single visit! Thanks again! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 24, 2019

Joanna was perfect thank you for being so conscientious. She was professional and showed concerns for our questions. Thank you for always doing your best to make us happy. More

by bmcdowell
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Nov 26, 2019 -

Fletcher Jones Motorcars responded

Hi, Thank you for taking some time to write about your exceptional experience with Joanna! We look forward to seeing you again. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 23, 2019

CERTIFIED means NOTHING AT ALL! PAYING for new tires after 4 months of owning a certified car . I bought a certified vehicle 5 months ago, a 2017 E300 with 9300 miles on it , my tires were stripped af More

by Jake Dabney
Recommend Dealer
No
Employees Worked With
Miguel Velasquez
Nov 25, 2019 -

Fletcher Jones Motorcars responded

Hello Jake, We understand your concerns involving the need for new tires after 5 months of ownership. I would like to personally follow up with you. With all of the parameters surrounding the Certified Pre-Owned inspection process, our goal is to provide as much information as possible. Please feel free to reach me directly at 949-718-3243. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 23, 2019

Great Service on my GLE 2016 Fletcher Jones Service is tops. My SUV has 44K miles and had A5 service. The vehicle always rungs great but I swear it runs better than ever and look More

by SoCalCBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Nov 26, 2019 -

Fletcher Jones Motorcars responded

Hi, Thank you for the 5 star review on your recent service with Katelyn! Our team looks forward to seeing you again. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 22, 2019

Rob Draper is an excellent representative of Fletcher Jones! I have been impressed with Fletcher Jones since I purchased my car from Charles McCarthy. I’ve enjoyed the car and serviced it regularly, always being More

by murphysmum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper, Charles McCarthy
Nov 26, 2019 -

Fletcher Jones Motorcars responded

Hi, Thank you for such a glowing review on your experience with both Charles and Rob! Our team is delighted to hear about your above and beyond experiences and looks forward to many more! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 20, 2019

Met with smiles from the driveway through the coffee shop. It was great for the fact the dealership called me to remind me of the service needed. Rodrigo took over from my arrival and my car was delivered back More

by donna.szynal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lavin
Nov 21, 2019 -

Fletcher Jones Motorcars responded

Hi Donna, We thank you for posting your review about Rodrigo! Saving you time, and having your Mercedes-Benz clean and shiny for your arrival is our top priority each and every visit. Thanks again! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

November 20, 2019

Jean provided excellent service and feedback! Timely communication and updates. Detailed descriptions to the repairs and timing. Would definitely work with Jean again next time. More

by scottshep
Recommend Dealer
Yes
Employees Worked With
Jean Youkhaneh
Nov 21, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your review with us! We are all pleased to hear how well Jean took care of you and your Mercedes-Benz. Looking forward to your next scheduled service with Jean! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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