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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,421 reviews

December 24, 2019

Fletcher Jones is great I really like Fletcher Jones motorcars and wouldn't go to any other Mercedes dealership. Leslie Lorsensen has been my go to person for years. She's More

by belle107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Leslie Lorenson, Bradley Cooper
Dec 24, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team is happy to hear about your wonderful experiences with Leslie! We look forward to serving you again soon. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

December 22, 2019

Service andSales staff review Steve Bates is the Best there after 20 years of servicing. My cars at FJ M ! Rest service! And Daniel Di Conti and Abraham are awesome in sales and v More

by Mariossavopoulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Di Conti, Steve Bates, Ray Schroeder
Dec 23, 2019 -

Fletcher Jones Motorcars responded

Hi, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and we are grateful for your business and loyalty over the years! Thank you the kind sediments about our team and mentioning Daniel & Abraham. We look forward to welcoming you back. All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 21, 2019

Stephine is great! Everything was handled in a very timely and efficient manner. Everyone was very friendly and kind. Our loaner car was handled very well and easily. More

by crfthome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Dec 23, 2019 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars truly values your business and feedback. Thank you for allowing us the opportunity to serve you. We look forward to seeing you at your next scheduled visit. Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 20, 2019

Laura and the greeting service team were exceptionally friendly and attentive. I didn’t expect my car to be done until the next day but, it was done in a couple hours. More

by Very pleased
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Dec 23, 2019 -

Fletcher Jones Motorcars responded

Hello, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are thrilled to know of the exceptional service you received working with Laura! We look forward to welcoming your back. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 15, 2019

Excellent as always As with my past service calls, the staff was professional, courteous and timely. My car was clean and ready when I arrived for pick up. More

by richard.diess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Robertson
Dec 23, 2019 -

Fletcher Jones Motorcars responded

Hi Richard, We greatly appreciate your 5 star rating and positive review! Customer service and guest satisfaction are very important to us. Our team was pleased to read that you had wonderful experience during your recent service visit with us. We are grateful for your business and recommendations. We look forward to serving you again! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 14, 2019

pro served, personal touch I've been relying on FJ Motorcars and John Derbyshire for years now---always find them to be both professional and personable---if I have a lot of stu More

by tripps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Dec 23, 2019 -

Fletcher Jones Motorcars responded

Hi, We are so pleased to hear about your recent service visit with John! Thank you for your 5 star review! Our goal is to provide the best experience possible. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 11, 2019

Service Timely and excellent service. Ray always provides thorough service, communicates well through the process. I appreciate the seamless follow through More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Dec 12, 2019 -

Fletcher Jones Motorcars responded

Hi Terry, Our entire service team loved reading your review! Thank you very much! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

December 10, 2019

Great experience with my new purchase awesome experience at fletcher Mercedes my sales rep was very patient the transaction went pretty fast compared to some previous purchases at other de More

by nasha31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Patterson
Dec 12, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating and sharing your great experience with all of us! Congrats on your recent purchase and our team looks forward to welcoming you back. Best, Alicia Buccola Guest Experience Manager

December 10, 2019

the adviser is very knowldegble and very helpful The adviser is excellent help, very knowledgeable , and friendly the dealer ship very clean the rental car agent is so excellent very nice and polite More

by bitotonix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the rental car agent, Pedro Barth
Dec 12, 2019 -

Fletcher Jones Motorcars responded

Thanks for posting your wonderful service review! We greatly appreciate it! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

December 05, 2019

Amazing customer service Brought in my car at 7:40 am to have an oil change since I got a coupon in the mail. Rodrigo Lavin processed the work as expressed service so it can b More

by gmuyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lavin
Dec 07, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team is happy to hear about your great experience with Rodrigo in service. We look forward to seeing you again. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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