Fletcher Jones Motorcars

I got a complimentary express service which was excellent with Mr. Pedro Barth. I appreciate his kind explanation about my car maintenance. It would be very helpful. with Mr. Pedro Barth. I appreciate his kind explanation about my car maintenance. It would be very helpful. More

Superb service by Peter Dillon and his team. A service advisory for my vehicle was handled without any problems. Otherwise routine maintenance that has my vehicle with 110,000 miles running like new. advisory for my vehicle was handled without any problems. Otherwise routine maintenance that has my vehicle with 110,000 miles running like new. More

I called with a service issue and FJMB was able to schedule an appointment for me this very next morning. Car intake was smooth and expeditious. schedule an appointment for me this very next morning. Car intake was smooth and expeditious. More

Everyone I encountered was positive and upbeat and very helpful. My service advisor Rob was very polite and professional and had my car ready as promised. The rental car team was easy to work with and very helpful. My service advisor Rob was very polite and professional and had my car ready as promised. The rental car team was easy to work with and very fast. The lounge was good! More

Repair of Rat Devastation of Engine Compartment A unique problem: A rat had devastated the hoses and wires in the engine compartment of my wife's nearly ancient and beloved E320. Peter Dillion wa A unique problem: A rat had devastated the hoses and wires in the engine compartment of my wife's nearly ancient and beloved E320. Peter Dillion was most helpful in describing the damage and the repairs needed. The technicians and parts department were great in finding and installing the unusual repairs to the vehicle. No one said "It can't be done". The parts were found, the technicians went out and installed them and Mary Lou has her prize vehicle back. (And, the rat is not on this world any more.) During the past many years, Peter has always been great to work with. He continues to provide the same super service today. Our Thanks to everyone who helped in this important matter. Henry & Mary Lou Roder More

Katelyn is amazing to work with. Professional, caring, and trustworthy. Whenever I have to take my car in for service and I know she will Be fair and honest. and trustworthy. Whenever I have to take my car in for service and I know she will Be fair and honest. More

It was great to do business with Rodrigo Lavin. He is Very business oriented in his service and I am very satisfied with his knowledge and dedicated work. I highly recommend Rodrigo. Very business oriented in his service and I am very satisfied with his knowledge and dedicated work. I highly recommend Rodrigo. More

Miguel is amazing! He is knowledgeable, kind, accommodating and an overall pleasure to work with. It makes getting service and repair work done a breeze! accommodating and an overall pleasure to work with. It makes getting service and repair work done a breeze! More

Katelyn Truong, my service agent , does a terrific job of scheduling, handling the service work and communicating status of the completion of the work. Bruce Birkeland scheduling, handling the service work and communicating status of the completion of the work. Bruce Birkeland More

FJM always delivers w exceptional customer service! blown away by the level of customer service at this location! we lived in LA for a time period and were unable to find any dealership that met the lev blown away by the level of customer service at this location! we lived in LA for a time period and were unable to find any dealership that met the level of service as FJMNB. Fletcher Jones is the gold standard that all other car dealerships should hope to achieve and measure themselves against. Our service agent AJ was very helpful and went above and beyond what was required. We will never go to another dealer for MB or other future purchases! More