Fletcher Jones Motorcars

Katelyn Truong, my service agent , does a terrific job of scheduling, handling the service work and communicating status of the completion of the work. Bruce Birkeland scheduling, handling the service work and communicating status of the completion of the work. Bruce Birkeland More

FJM always delivers w exceptional customer service! blown away by the level of customer service at this location! we lived in LA for a time period and were unable to find any dealership that met the lev blown away by the level of customer service at this location! we lived in LA for a time period and were unable to find any dealership that met the level of service as FJMNB. Fletcher Jones is the gold standard that all other car dealerships should hope to achieve and measure themselves against. Our service agent AJ was very helpful and went above and beyond what was required. We will never go to another dealer for MB or other future purchases! More

Quick appointment, prompt diagnosis, personable staff, and the loaner car was particularly helpful. The complete review of what needed to be fixed and what was working well was very helpful. and the loaner car was particularly helpful. The complete review of what needed to be fixed and what was working well was very helpful. More

Dave was awesome and his staff is first rate. Ended up buying two cars in a week. We are fans for life for Fletcher Kones Motorcars. buying two cars in a week. We are fans for life for Fletcher Kones Motorcars. More

EXCELLENCE I CAN ALWAYS DEPEND ON STEPHANIE TO ACCURATELY ASSESS THE PROBLEM WITH MY CAR AND SOLVE IT IN RECORD TIME. NO FUSS. NO UNNECESSARY DRAMA . I CAN ALWAYS DEPEND ON STEPHANIE TO ACCURATELY ASSESS THE PROBLEM WITH MY CAR AND SOLVE IT IN RECORD TIME. NO FUSS. NO UNNECESSARY DRAMA . More

Enjoy working with Steve bates, don’t have have to worry about anything. He takes care of everything! Thank you very much, see you next time about anything. He takes care of everything! Thank you very much, see you next time More

We came in to have my wife’s car service and I dropped my S550 off because the fuel door wasn’t opening. Chad was the available service writer and explained to me that the part had to be ordered and it would S550 off because the fuel door wasn’t opening. Chad was the available service writer and explained to me that the part had to be ordered and it would be available the next day. The service was good but the fact that the part wasn’t in stock and very expensive when it was only $75 on Amazon was disappointing. More

Good job!!! My car was delivered on time and clean. AJ addressed my issues and was on top of everything. My loaner vehicle service was prompt and professional. addressed my issues and was on top of everything. My loaner vehicle service was prompt and professional. More

Starter not starting Rodrigo needed extra days to determine the problem and I know it wasn't easy. Over the holiday he politely asked if I needed a loaner which I didn't Rodrigo needed extra days to determine the problem and I know it wasn't easy. Over the holiday he politely asked if I needed a loaner which I didn't and he got me on my way quickly. He kept up with communication about the problem and if I again needed a loaner car. This time I did. He got me into the car and let me know we would be updated as they worked on it. They didn't find any issues but I appreciated the effort. Great service. More

It is a good dealership, I liked it and I will recommend others to visit them for any vehicle issues. I just found it a little pricey. others to visit them for any vehicle issues. I just found it a little pricey. More