Fletcher Jones Motorcars

Pickup of a ring dropped in a hole of the backseat Overall, the service was excellent. The service was quick and friendly. The price was reasonable. The work was completed in a timely manner. I cou Overall, the service was excellent. The service was quick and friendly. The price was reasonable. The work was completed in a timely manner. I could not expect more. More

UNPROFESSIONAL, LYING PROFESSIONALS!! If there was a negative rating I would give them minus 5 stars. I can't believe a top German car maker like Mercedes employs unprofessional people. Ho If there was a negative rating I would give them minus 5 stars. I can't believe a top German car maker like Mercedes employs unprofessional people. Horrible, horrible treatment and customer service!! I called in Dec asking about leasing prices coz I was interested in getting a new car. I got an appointment there, then by the time I arrived I was supposed to meet with sales manager Fred Fazli. Once I arrived a sales consultant, Philip Huyn; the most rude and arrogant salesperson I ever met in my life; snatched me before I got to see his manager, he saw an opportunity.. He was nice at first, then he pulled my credit and decided that I got denied (when I didn't), then tried to get rid of me and said I needed to leave and comeback in another day, get them more documentation and that he needed to get me an exception to get approved but he will not be able to make the call (which he didn't mention before pulling my credit). He didn't want to put any effort, got his credit pull to his December numbers and thought its better to find another client when I wasn't even supposed to see him in the first place. We asked for his manager right away, and finally met Fred Fazli who apologized for that guy's unprofessional actions and attitude and tried to help but he then even made a bigger lie, he said I didn't get denied and that they just needed more documents to get me approved, I told him that won't be a problem and he gave me his business card to follow up. I tried to contact him and call him back later on that month, leaving voicemail so I would complete my application but he NEVER got back to me, until I got my credit denial letter in the mail. I went to Mercedes Benz of Foothill Ranch, who got me approved and gave me a great deal later on, they are 100 times more professional. I would NOT recommend anyone I know to ever think about dealing with Fletcher Jones, unless they get rid of people that don't know how treat each client in the same professional manner. They give a top brand like Mercedes the worst image possible. More

exceptional service excellent customer service 10/10 A+ a a a a a a a a a a a a a a a a a a a excellent customer service 10/10 A+ a a a a a a a a a a a a a a a a a a a More

Excellent repairs to SLK 250 Our SLK 250 suffered from rodent damage under the hood. I called for an appointment and brought the vehicle in. I promptly received a quote. The only Our SLK 250 suffered from rodent damage under the hood. I called for an appointment and brought the vehicle in. I promptly received a quote. The only delay was from the insurance company, however the service adviser Ray Schroeder was able to help us resolve the insurance co. problems. Once I was able to authorize the repairs, everything was rapidly completed and the under hood looked like new again. More

Stephanie handled everything perfectly. This was the first service on our treasured Maybach. Thank you Stephanie for all you always do for us. We appreciate you! first service on our treasured Maybach. Thank you Stephanie for all you always do for us. We appreciate you! More

All that they said they would be. Excellent service, 5-Star .. The nicest place to go to for Mercedes Benz Service. I highly recommend it. .. The nicest place to go to for Mercedes Benz Service. I highly recommend it. More

We are very pleased with the job that our service rep, Ruben Saltero, does for us. He’s friendly, courteous and very efficient. The service team was able to get the job done so that the car could be picke Ruben Saltero, does for us. He’s friendly, courteous and very efficient. The service team was able to get the job done so that the car could be picked up within 2 hours. More

"S" Class Service Good experience, great service and friendly staff. No hassle with loaner car and easy return process. Keep up the good work of informing customer whil Good experience, great service and friendly staff. No hassle with loaner car and easy return process. Keep up the good work of informing customer while car is under repair and delivering clean car. More

good service representative good dealership and helpful service manager convenient drop off at the airport which encourages us to buy another Mercedes when we trade in this vehic good dealership and helpful service manager convenient drop off at the airport which encourages us to buy another Mercedes when we trade in this vehicle More

We have been customers for many years and have bought approximately 15-20 cars mostly from Rick Kilikas and we always use Randy Lemus because they truly care about us and treat us like family. Thank you approximately 15-20 cars mostly from Rick Kilikas and we always use Randy Lemus because they truly care about us and treat us like family. Thank you ! More