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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,421 reviews

January 17, 2020

We have been customers for many years and have bought approximately 15-20 cars mostly from Rick Kilikas and we always use Randy Lemus because they truly care about us and treat us like family. Thank you More

by Mike Lewis
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Randy Lemus
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hi Mike, Thanks for the kind words about Rick and Randy! They are an amazing team to have in your corner! Cheers to many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 17, 2020

"S" Class Service Good experience, great service and friendly staff. No hassle with loaner car and easy return process. Keep up the good work of informing customer whil More

by CarGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Jan 18, 2020 -

Fletcher Jones Motorcars responded

On behalf of our entire service team, we thank you for your 5 star review! We work to provide an efficient and timely service experience, and we're delighted to hear how well your visit went. Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 17, 2020

I got a complimentary express service which was excellent with Mr. Pedro Barth. I appreciate his kind explanation about my car maintenance. It would be very helpful. More

by Yoon
Recommend Dealer
Yes
Employees Worked With
Pedro Barth
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hi Yoon, Thank you so much for sharing your feedback about Pedro! We appreciate your time, and look forward to serving you again in the future! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 16, 2020

Superb service by Peter Dillon and his team. A service advisory for my vehicle was handled without any problems. Otherwise routine maintenance that has my vehicle with 110,000 miles running like new. More

by frajeffrey
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hello, We're delighted to hear about your recent service visit with Peter! Thanks again! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 16, 2020

I called with a service issue and FJMB was able to schedule an appointment for me this very next morning. Car intake was smooth and expeditious. More

by abmathews
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Thanks you very much for sharing your 5 star review with us! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 15, 2020

Everyone I encountered was positive and upbeat and very helpful. My service advisor Rob was very polite and professional and had my car ready as promised. The rental car team was easy to work with and very More

by Bevann
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hi Bevann, We thank you for taking the time to post your review about Rob! Reviews like yours bring smiles to our entire team! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 15, 2020

Repair of Rat Devastation of Engine Compartment A unique problem: A rat had devastated the hoses and wires in the engine compartment of my wife's nearly ancient and beloved E320. Peter Dillion wa More

by hroder1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hello Henry and Mary Lou, Thank you so much for your wonderful review! Your loyalty over these past few years is greatly appreciated. Reading about Peter's dedication during your repairs truly reflects our passion for Mercedes-Benz service. Rodent damage is always an unfortunate surprise, but out team of amazing professionals are here to address, repair, and ensure your MB is back in your driveway as soon as possible. Thanks again for sharing this with us, and cheers to many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 15, 2020

Katelyn is amazing to work with. Professional, caring, and trustworthy. Whenever I have to take my car in for service and I know she will Be fair and honest. More

by Tiffany
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hi Tiffany, We greatly appreciate your review about Katelyn! We are pleased to hear about the connection you have formed with her. Looking forward to your next scheduled service visit with us! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 14, 2020

It was great to do business with Rodrigo Lavin. He is Very business oriented in his service and I am very satisfied with his knowledge and dedicated work. I highly recommend Rodrigo. More

by semrabinbil
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lavin
Jan 18, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your feedback with us! We're delighted to hear how well Rodrigo took care of you! Looking forward to your next scheduled service with him! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 10, 2020

Miguel is amazing! He is knowledgeable, kind, accommodating and an overall pleasure to work with. It makes getting service and repair work done a breeze! More

by Kim Costello
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Jan 14, 2020 -

Fletcher Jones Motorcars responded

Hello Kim, Thank you so much for your wonderful review about Miguel! Having your Mercedes-Benz serviced quickly and efficiently is our mission, and hearing about how Miguel delivered on that promise means so much to us. Looking forward to your next scheduled service visit with him! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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