Fletcher Jones Motorcars

Took my car in for B service and the service team took great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. More

great service and attention to detail. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. More

Good service. Mr. Rodrigo Lavin was very professional and helpful. He gave very good recommendations and made my car gets done fast. I definitely recommend Fletcher Jones Motorcars of Newport Beach. helpful. He gave very good recommendations and made my car gets done fast. I definitely recommend Fletcher Jones Motorcars of Newport Beach. More

Fletcher jones is always on point!!! From driving up to Fletcher jones is always on point!!! From driving up to service to getting a loaner & picking up my vehicle.. ALWAYS the best service around! The ca Fletcher jones is always on point!!! From driving up to service to getting a loaner & picking up my vehicle.. ALWAYS the best service around! The cars speak for themselves!! More

great We have now bought 5 cars thru Thomas Carnevale at Fletcher Jones. He is absolutely amazing to work with and always goes above and beyond. We have now bought 5 cars thru Thomas Carnevale at Fletcher Jones. He is absolutely amazing to work with and always goes above and beyond. More

Engine probably bless with my 2023.GL The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on it. Thank God for the extended warranty I purchased. You fix the car in a bit under a week and , fIngres crossed, so far so good. Your service staff was attentive and clear about what was wrong with the car. No one could tell me exactly why the cylinder head went bad so let's hope it doesn't happen again. Rob did a fine job as my service coordinator. More

I am always confident any Fletcher-Jones service I request will be done with expertise and efficiently. It is a good feeling to know service will be TOP notch. Thank you. request will be done with expertise and efficiently. It is a good feeling to know service will be TOP notch. Thank you. More

Ask for Mike Asher as your Service Advisor A most pleasant surprise! I had to take my new Mercedes, which I purchased at Fletcher Jones Motorcars in November, in for service. I had a few ques A most pleasant surprise! I had to take my new Mercedes, which I purchased at Fletcher Jones Motorcars in November, in for service. I had a few questions and issues. I pulled up at 10:00am on Thursday. There had to be at least 15 cars waiting in four separate lines. I have never witnessed such efficiency and magnificent service! I was there less than one minute when a gentleman walked up to my car and asked if I had been helped. I gave him the name of my service advisor, Mike Asher. He immediately put a card with Mike Asher's name on my windshield. At least three more times a gentleman walked up and asked if I was being helped. Not more than four or five minutes later, Mike Asher walked up to me with a huge smile on his face and asked how he could help me. I pulled out my phone with several questions. I knew some questions were just because the car is new to me and I just didn't know how to make the changes in driving options. Mike was so polite. He got into the car with me right there in the service line and showed me how to make the changes. Never did he act condescending. As a matter of fact, just the opposite. He listened to what my concerns were. He then offered a loaner car while service took care of replacing my driver's side fold in mirror, which wasn't folding in. He took me into his office where never once did he make me feel rushed. As a matter of fact, Mike Asher, had the ability to make me feel as though I was his ONLY customer. He explained everything thoroughly. He called when my car was ready. When I arrived to pick up my car, Mike Asher, asked me if I had any other concerns before I picked up my car to drive home. I would recommend Mike Asher as a service advisor for any Mercedes Benz service needed. Thank you, Mike Asher! I'll be back for all my service! More