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Fletcher Jones Motorcars
Newport Beach, CA
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,421 reviews
February 15, 2020
You offer a commodity, right? What sets you apart is service. Trust is foundational to exceptional service. I trust Stephanie and Gio. I know I will receive unparalleled service from both of them. So service. Trust is foundational to exceptional service. I trust Stephanie and Gio. I know I will receive unparalleled service from both of them. Some day I will buy another car and I will buy it at FJ because of these two individuals. They ARE my FJ experience. Don’t take them for granted. More
by Mark
Employees Worked With
Gio - Mechanic, Stephanie Hurstrom
February 14, 2020
Eric Gatineau always thinks of me on my birthday. Randy Lemus always takes care of me. Anyone considering Mercedes should contact my friends at Fletcher Jones!!! Lemus always takes care of me. Anyone considering Mercedes should contact my friends at Fletcher Jones!!! More
by AndyP
Employees Worked With
Eric Gastineau, Randy Lemus
February 12, 2020
Took my car in for B service and the service team took great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. More
by Angela
Employees Worked With
Pedro Barth
February 07, 2020
great service and attention to detail. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. More
by annransford
Employees Worked With
Alex Livadas
February 06, 2020
I had an appointment for routine service. I pulled up and my Advisor Chad was at my car within a minute. I had my loaner car within ten minutes. My car was returned in reasonable time and very clean. Alw and my Advisor Chad was at my car within a minute. I had my loaner car within ten minutes. My car was returned in reasonable time and very clean. Always a great experience. More
by oconnert
Employees Worked With
Chad Holsinger
February 06, 2020
outstanding excellent ; no surprises was very pleased with courteous service by everyone and things moved along on schedule with no surprises and delays or extr excellent ; no surprises was very pleased with courteous service by everyone and things moved along on schedule with no surprises and delays or extra charges More
by marshaswartz
Employees Worked With
Harry Robertson
February 01, 2020
Good service. Mr. Rodrigo Lavin was very professional and helpful. He gave very good recommendations and made my car gets done fast. I definitely recommend Fletcher Jones Motorcars of Newport Beach. helpful. He gave very good recommendations and made my car gets done fast. I definitely recommend Fletcher Jones Motorcars of Newport Beach. More
by Sam
Employees Worked With
Rodrigo Lavin
January 31, 2020
Engine probably bless with my 2023.GL The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on it. Thank God for the extended warranty I purchased. You fix the car in a bit under a week and , fIngres crossed, so far so good. Your service staff was attentive and clear about what was wrong with the car. No one could tell me exactly why the cylinder head went bad so let's hope it doesn't happen again. Rob did a fine job as my service coordinator. More
by Dave
Employees Worked With
Eric Gastineau, Rob Draper
January 31, 2020
Fletcher jones is always on point!!! From driving up to Fletcher jones is always on point!!! From driving up to service to getting a loaner & picking up my vehicle.. ALWAYS the best service around! The ca Fletcher jones is always on point!!! From driving up to service to getting a loaner & picking up my vehicle.. ALWAYS the best service around! The cars speak for themselves!! More
by ybarrot
Employees Worked With
Randy Lemus
January 31, 2020
great We have now bought 5 cars thru Thomas Carnevale at Fletcher Jones. He is absolutely amazing to work with and always goes above and beyond. We have now bought 5 cars thru Thomas Carnevale at Fletcher Jones. He is absolutely amazing to work with and always goes above and beyond. More
by tfprukop
Employees Worked With
Thomas Carnevale, Tom Johnson, Payden Evans
