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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,421 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,421 reviews

February 15, 2020

You offer a commodity, right? What sets you apart is service. Trust is foundational to exceptional service. I trust Stephanie and Gio. I know I will receive unparalleled service from both of them. So More

by Mark
Recommend Dealer
Yes
Employees Worked With
Gio - Mechanic, Stephanie Hurstrom
Feb 17, 2020 -

Fletcher Jones Motorcars responded

Hi Mark, You said it best! Trust is the foundation to exceptional service experiences! Thank you very much for sharing this with our team! Both Stephanie and Gio reflect our passion to deliver world class service experiences. Cheers to many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

February 14, 2020

Eric Gatineau always thinks of me on my birthday. Randy Lemus always takes care of me. Anyone considering Mercedes should contact my friends at Fletcher Jones!!! More

by AndyP
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Randy Lemus
Feb 17, 2020 -

Fletcher Jones Motorcars responded

Hi Andy, On behalf of both sales and service, we thank you for your 5 star review! Your future referrals are always welcomed, and greatly appreciated! Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

February 12, 2020

Took my car in for B service and the service team took great care of me. From getting a loaner to picking up my car when it was done - great end to end experience. More

by Angela
Recommend Dealer
Yes
Employees Worked With
Pedro Barth
Feb 17, 2020 -

Fletcher Jones Motorcars responded

Hi Angela, We're delighted to hear about your recent service experience! Looking forward to serving you again in the future! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

February 07, 2020

great service and attention to detail. Great service and attention to detail. Very friendly and helpful. Got me a great deal and I'm very appreciative. thanks Alex very very much. More

by annransford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas
Feb 17, 2020 -

Fletcher Jones Motorcars responded

Thanks for sharing your feedback with us! It truly means a lot to our entire team! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

February 06, 2020

I had an appointment for routine service. I pulled up and my Advisor Chad was at my car within a minute. I had my loaner car within ten minutes. My car was returned in reasonable time and very clean. Alw More

by oconnert
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
February 06, 2020

outstanding excellent ; no surprises was very pleased with courteous service by everyone and things moved along on schedule with no surprises and delays or extr More

by marshaswartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Robertson
February 01, 2020

Good service. Mr. Rodrigo Lavin was very professional and helpful. He gave very good recommendations and made my car gets done fast. I definitely recommend Fletcher Jones Motorcars of Newport Beach. More

by Sam
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lavin
Feb 04, 2020 -

Fletcher Jones Motorcars responded

Hello Sam, Thanks for taking the time to post your 5 star review about Rodrigo! Your future referrals mean the world to us! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 31, 2020

Engine probably bless with my 2023.GL The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Rob Draper
Feb 04, 2020 -

Fletcher Jones Motorcars responded

Hello Dave, Thanks for taking the time to share your feedback with us. We all hope that our vehicles will never experience an issue, but in these cases, our entire service team is here to deliver a smooth and efficient service experience. Looking forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 31, 2020

Fletcher jones is always on point!!! From driving up to Fletcher jones is always on point!!! From driving up to service to getting a loaner & picking up my vehicle.. ALWAYS the best service around! The ca More

by ybarrot
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Feb 04, 2020 -

Fletcher Jones Motorcars responded

Hello, We greatly appreciate your time in posting your 5 star review! Looking forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

January 31, 2020

great We have now bought 5 cars thru Thomas Carnevale at Fletcher Jones. He is absolutely amazing to work with and always goes above and beyond. More

by tfprukop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale, Tom Johnson, Payden Evans
Feb 19, 2020 -

Fletcher Jones Motorcars responded

Hi, Thank you for the amazing review and continued loyalty! Our team is happy to hear about your wonderful experiences with Thomas and look forward to many more to come. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

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