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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

March 15, 2020

Service great diagnostic technique for the SAM and for a model car that is 18 years old that is also difficult to get parts for. thanks! More

by lseidl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Mar 17, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for your 5 star review! We're glad to hear that you trust us with your 18 year old Mercedes-Benz! Please let us know if we can be of any further assistance. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 09, 2020

They were quick to come and check in with me. Told me what they were going to do and then they executed their plan. I was out of the dealership quickly with a loaner car. More

by Bruce.caldwell
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Mar 13, 2020 -

Fletcher Jones Motorcars responded

Hello Bruce, Thank you so much for taking the time to leave us this amazing 5 star review and sharing your feedback! Our service team is happy to know you were attended to promptly with your loaner vehicle and service needs. We are grateful for your business and look forward to welcoming you back! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

March 08, 2020

Excellent customer service I have been using Fletcher Jones for the last 10 years for all my Mercedes needs. Their professionalism is unsurpassed. Excellent workmanship and ex More

by margitbryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Mar 13, 2020 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sediments regarding Stephanie and the many years you have worked with her. We are grateful for your business & recommendations and look forward to serving you for many more years! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

March 08, 2020

Had my purse stolen and had to get new keys. Chad helped get it done and had the rims Repaired while the car was in service. More

by pmcauley0501
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Mar 13, 2020 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars is sorry to hear about your unfortunate situation with your handbag. We are thrilled to know Chad was available to assist you and provide you the support and service necessary for your key replacement and rim repair. Thank you for allowing us the opportunity to serve you! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

March 07, 2020

Excellent service adviser. Mike always makes it seem simple and gets Is taken care of quickly. We highly recommend Mike and would never consider using anyone else. More

by Fshamoo
Recommend Dealer
Yes
Employees Worked With
Michael Asher
Mar 13, 2020 -

Fletcher Jones Motorcars responded

Hello, We are honored to receive your raving review and appreciate you complementing Mike and his excellent service. We look forward to welcoming you back in the near future and grateful for the opportunity to serve you! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

March 04, 2020

Max Tohidian A++++++++++++++++++Brian Truong Max Tohidian A++++++++++++++++++ Brian Truong A++++++++++++++++++ Ashley Wada A++++++++++++++++++ No words can express how perfect and excellent More

by joemelajaeavacai
Recommend Dealer
Yes
Employees Worked With
Wada, Ashley, Max Tohidian, Brian Truong
Mar 06, 2020 -

Fletcher Jones Motorcars responded

We appreciate your wonderful comments! Earning an A+ with you brought smiles to all of our faces! Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 03, 2020

Rodrigo was excellent, great customer service! My car was taking a bit longer than expected to get back from the car wash & he went personally to check on it without me having to say anything. He just saw me More

by Mhangel2001@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Rodrigo Lavin
Mar 03, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for sharing your review with us! Rodrigo is an amazing service advisor to have in your corner! He's always willing to go the extra mile, ensuring a smooth and memorable service experience. Looking forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 02, 2020

Had my car serviced, everything went smooth and my salesman and service advisor helped me get to work on time. Fast and efficient.car washed and very clean. More

by claudia
Recommend Dealer
Yes
Employees Worked With
Sal always ready to help., Bill Hardy, Rodrigo Lavin
Mar 03, 2020 -

Fletcher Jones Motorcars responded

Hi Claudia, Our entire team is pleased to hear about how smooth your recent visit went! That's our goal every single time. Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 01, 2020

Great Service Thank you for great service. We will definitely be back. Bill does an exceptionally good job whenever we need anything. One of the most honest sales More

by brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper, Bill Hardy, Justin Ringel, Randy Lemus, AJ Gennock, Dave Gonzalez, Rodrigo Lavin
Mar 03, 2020 -

Fletcher Jones Motorcars responded

Hello Brandon, Our entire team thanks you for your wonderful 5 star post about your recent sales experience! We are all pleased to hear how well Bill took care of you. Cheers to many happy miles ahead! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

February 28, 2020

My service provider, Miguel Velasquez, is a gem. He genuinely cares, his knowledge and personality makes the service easy and enjoyable. Providing me with a loaner also helps. More

by asteuernagel
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Mar 02, 2020 -

Fletcher Jones Motorcars responded

Thank you so much for posting your review and mentioning Miguel! He's a great advisor to have in your corner! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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