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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
March 15, 2020
Service great diagnostic technique for the SAM and for a model car that is 18 years old that is also difficult to get parts for. thanks! great diagnostic technique for the SAM and for a model car that is 18 years old that is also difficult to get parts for. thanks! More
by lseidl1
Employees Worked With
Peter Dillion
March 09, 2020
They were quick to come and check in with me. Told me what they were going to do and then they executed their plan. I was out of the dealership quickly with a loaner car. what they were going to do and then they executed their plan. I was out of the dealership quickly with a loaner car. More
by Bruce.caldwell
Employees Worked With
Ray Schroeder
March 08, 2020
Excellent customer service I have been using Fletcher Jones for the last 10 years for all my Mercedes needs. Their professionalism is unsurpassed. Excellent workmanship and ex I have been using Fletcher Jones for the last 10 years for all my Mercedes needs. Their professionalism is unsurpassed. Excellent workmanship and excellent customer service. I'll be a customer for life! More
by margitbryant
Employees Worked With
Stephanie Hurstrom
March 07, 2020
Excellent service adviser. Mike always makes it seem simple and gets Is taken care of quickly. We highly recommend Mike and would never consider using anyone else. simple and gets Is taken care of quickly. We highly recommend Mike and would never consider using anyone else. More
by Fshamoo
Employees Worked With
Michael Asher
March 04, 2020
Max Tohidian A++++++++++++++++++Brian Truong Max Tohidian A++++++++++++++++++ Brian Truong A++++++++++++++++++ Ashley Wada A++++++++++++++++++ No words can express how perfect and excellent Max Tohidian A++++++++++++++++++ Brian Truong A++++++++++++++++++ Ashley Wada A++++++++++++++++++ No words can express how perfect and excellent the services provided by these wonderful employees AAA++++++++++++++++++ More
by joemelajaeavacai
Employees Worked With
Wada, Ashley, Max Tohidian, Brian Truong
March 03, 2020
Rodrigo was excellent, great customer service! My car was taking a bit longer than expected to get back from the car wash & he went personally to check on it without me having to say anything. He just saw me taking a bit longer than expected to get back from the car wash & he went personally to check on it without me having to say anything. He just saw me still waiting in the valet area. More
by Mhangel2001@hotmail.com
Employees Worked With
Rodrigo Lavin
March 02, 2020
Had my car serviced, everything went smooth and my salesman and service advisor helped me get to work on time. Fast and efficient.car washed and very clean. salesman and service advisor helped me get to work on time. Fast and efficient.car washed and very clean. More
by claudia
Employees Worked With
Sal always ready to help., Bill Hardy, Rodrigo Lavin
March 01, 2020
Great Service Thank you for great service. We will definitely be back. Bill does an exceptionally good job whenever we need anything. One of the most honest sales Thank you for great service. We will definitely be back. Bill does an exceptionally good job whenever we need anything. One of the most honest salesmen we have worked with More
by brandon
Employees Worked With
Rob Draper, Bill Hardy, Justin Ringel, Randy Lemus, AJ Gennock, Dave Gonzalez, Rodrigo Lavin
February 28, 2020
My service provider, Miguel Velasquez, is a gem. He genuinely cares, his knowledge and personality makes the service easy and enjoyable. Providing me with a loaner also helps. genuinely cares, his knowledge and personality makes the service easy and enjoyable. Providing me with a loaner also helps. More
by asteuernagel
Employees Worked With
Miguel Velasquez
