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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

April 05, 2020

Exceptional and Consistent Service! The service upon arrival was quick, courteous and personalized. It completely addressed the purpose of my visit. The follow up call after the servic More

by tonylopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion, Chad Holsinger
Apr 06, 2020 -

Fletcher Jones Motorcars responded

Hi Tony, Thank you for taking the time to share your 5 star rating and amazing review! Our team of dedicated professionals strive to provide each guest with a one of a kind experience. We are so pleased to know of the consistently exceptional service you have been provided over the years! We are truly grateful for your business and 20 years of loyalty! Take care, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

April 02, 2020

Professional Timely Service I had a great service Rep Pedro Barth. He knows his job and handled everything perfectly. He communicated with me very well. My loaner car was great. More

by Hollar4rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Barth
Apr 02, 2020 -

Fletcher Jones Motorcars responded

Hello, We greatly appreciate your time in sharing your 5 star review about Pedro! He's one of the best to have in your corner! Looking forward to your next scheduled service visit with him! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 02, 2020

Pedro and Mike were extremely understanding and worked with us for a wonderful outcome. I would recommend them to anyone who wants a professional experience. More

by M
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt, Pedro Barth
Apr 02, 2020 -

Fletcher Jones Motorcars responded

Hello, Thanks for posting your 5 star review! Your future recommendations are greatly appreciated! Hearing about Pedro and Mike's efforts to take care of you means so much to our team. Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 01, 2020

They are attentive, educated, and o m felling very satisfied for they service , after the service they always give a call , all Suport after the service More

by paulsk8
Recommend Dealer
Yes
Employees Worked With
Randy Lemus, Pedro Barth, Rodrigo Lavin
Apr 02, 2020 -

Fletcher Jones Motorcars responded

Hello, Your wonderful comments brought smiles to all of our faces! Thank you so much for sharing this with us! It takes a team effort to deliver all of the services we provide, and we're thankful for your future business! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

Mar 08, 2022 -

paulsk8 responded

You guys rock 🙏🙌👏👏👏

March 31, 2020

Payden assisted me with an item and information that i needed after the purchase of my vehicle. He was extremely helpful, polite and prompt. Thank you for providing such a great customer service experien More

by 74jcperez
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Bradley Cooper, Payden Evans
Apr 02, 2020 -

Fletcher Jones Motorcars responded

Thanks for sharing your wonderful feedback about Payden! He's one of the best when it comes to MB Product Knowledge! Looking forward to serving you again in the future! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 25, 2020

They lie to get a deal I had bought a Mercedes before. When I went to buy a new one, I was told the advantages of a lease. Never having leased a car before, it sounded good, More

by drlsinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Hardy, Dave Gonzalez
Apr 06, 2020 -

Fletcher Jones Motorcars responded

Hello, All of us at Fletcher Jones Motorcars truly care about your experience and concerns. The Salesperson has reached out directly to assist as best we can. Best, Your Friends and Family at Fletcher Jones Motorcars

March 23, 2020

An excellent exceptional service provided by Mr Tony Ervani. Thank you I am happy to bring my car to this dealership for service or other needs The dealership always clean And employees Are helpful More

by Hoss
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Mar 23, 2020 -

Fletcher Jones Motorcars responded

Hi Hoss, Thank you for sharing your 5 star service experience with Tony! Our team looks forward to welcoming you back at your next scheduled service interval. Best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

March 20, 2020

service b the whole team at fletcher did a wonderful job, even with virus hanging over our heads, they have a good esprit du corps. hang in there you guys! More

by moonrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Mar 23, 2020 -

Fletcher Jones Motorcars responded

Hi, Thank you for this amazing 5 star review on your recent service experience with Stephanie! Our team truly appreciates your business and looks forward to serving you again. Best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

March 19, 2020

Service Ashley was a great service advisor, no complaints there. Was a little frustrated when the wrong part was sent to Fletcher Jone (sensor for battery) af More

by carolanunez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles McCarthy, Ricardo Ramirez
Mar 23, 2020 -

Fletcher Jones Motorcars responded

Hi Carol, Thank you for this exceptional rating! Our team is happy hear that everything was taken care of and certainly apologizes for any delays. Best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

March 15, 2020

Great experience at FJ. I worked with Mike McMullen and Uttam Thapa who worked hard to find me the best deal. I will definitely return for my next car purchase. More

by LynnM
Recommend Dealer
Yes
Employees Worked With
Uttam Thapa, Mike McMullen, Han Leef
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