Fletcher Jones Motorcars

Exceptional and Consistent Service! The service upon arrival was quick, courteous and personalized. It completely addressed the purpose of my visit. The follow up call after the servic The service upon arrival was quick, courteous and personalized. It completely addressed the purpose of my visit. The follow up call after the service department evaluated the needs of the car also indicated the items that may need additional service/replacement in the future. The service of the car was completed the same day, within 8 hours, typical of my previous visits over the last 20 years of my experience with Fletcher Jones. The service advisors are the best in the industry! More

Professional Timely Service I had a great service Rep Pedro Barth. He knows his job and handled everything perfectly. He communicated with me very well. My loaner car was great. I had a great service Rep Pedro Barth. He knows his job and handled everything perfectly. He communicated with me very well. My loaner car was great. More

Pedro and Mike were extremely understanding and worked with us for a wonderful outcome. I would recommend them to anyone who wants a professional experience. with us for a wonderful outcome. I would recommend them to anyone who wants a professional experience. More

They are attentive, educated, and o m felling very satisfied for they service , after the service they always give a call , all Suport after the service satisfied for they service , after the service they always give a call , all Suport after the service More

Payden assisted me with an item and information that i needed after the purchase of my vehicle. He was extremely helpful, polite and prompt. Thank you for providing such a great customer service experien needed after the purchase of my vehicle. He was extremely helpful, polite and prompt. Thank you for providing such a great customer service experience. More

They lie to get a deal I had bought a Mercedes before. When I went to buy a new one, I was told the advantages of a lease. Never having leased a car before, it sounded good, I had bought a Mercedes before. When I went to buy a new one, I was told the advantages of a lease. Never having leased a car before, it sounded good, but they only allowed 1,000 miles per month and I know that I drive 1,200 miles a month, so I declined. The salesman said “let me see what I can do”, and he left the room. When he returned, he said “I got you 1,200 miles per month. I signed the paperwork without reading it. However, I found out last year that I am only allowed 1,000 miles per month on my contract. My lease is up in about five weeks, and my mileage will be what I expected, almost exactly 1,200 miles per month on average. This will cost me about $2,000 extra..... I complained via email to the manager, Mr. Gonzales. A lady from his office contacted me and said he was not in the office, but he would get back to me. He never did. So, how can you trust a dealership that will lie to make a deal, and has a manager who does not have the courtesy to respond to a legitimate complaint. More

An excellent exceptional service provided by Mr Tony Ervani. Thank you I am happy to bring my car to this dealership for service or other needs The dealership always clean And employees Are helpful Ervani. Thank you I am happy to bring my car to this dealership for service or other needs The dealership always clean And employees Are helpful More

service b the whole team at fletcher did a wonderful job, even with virus hanging over our heads, they have a good esprit du corps. hang in there you guys! the whole team at fletcher did a wonderful job, even with virus hanging over our heads, they have a good esprit du corps. hang in there you guys! More

Service Ashley was a great service advisor, no complaints there. Was a little frustrated when the wrong part was sent to Fletcher Jone (sensor for battery) af Ashley was a great service advisor, no complaints there. Was a little frustrated when the wrong part was sent to Fletcher Jone (sensor for battery) after you had my car for 2 days. No estimate as when the new part will come in. More