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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
May 09, 2020
Simple and easy Outstanding in every respect. Excellent service, customer relations, location, amenities, show room, ambience, you name it. I would recommend that you Outstanding in every respect. Excellent service, customer relations, location, amenities, show room, ambience, you name it. I would recommend that you don't have a word minimum for one's review. More
by laird
Employees Worked With
Thomas Carnevale, AJ Gennock
May 05, 2020
Worst dealership to buy you car and expect service afterward There should be a way to leave negative star. Fletcher Jones mercedes of newport beach is a joke. Not only they sold me a piece of junk CLA 250 and no There should be a way to leave negative star. Fletcher Jones mercedes of newport beach is a joke. Not only they sold me a piece of junk CLA 250 and now they don't behind their product. It has only 1000 mile and has broken down two times in last six months. 1st time engine light came on three months ago and I was in different city where mercedes of Palm springs refuse to fix it saying take it back to Fletcher and they should give you a new car cause this one is keep is going to keep having problem. Sure enough it did after two months the car would not start outside the bank. I called the service they transferred me to outside roadside service which I had to wait in heat for 2 hours. The tow truck took the car at 230 pm and the service advisor Dan was going to call me which he never. So when I woke since I had heat stroke I passed out I called the dealership at 5 pm only to find out that everyone has left. This is so pathetic and ridiculous that dealership of this type would be so irresponsible and flaky. I just don't understand why they promise you the world when they are selling you the car that they will stand behind their product and if this and that happen they will be there. All lies. More
by Art
Employees Worked With
Dan Schmidt
May 01, 2020
SUnroof repair Sunroof was not operational. Repairs made quickly and found out that AAA battery replacement was wrings size and wrong capacity. Ruben handled the ma Sunroof was not operational. Repairs made quickly and found out that AAA battery replacement was wrings size and wrong capacity. Ruben handled the matter quickly, was courteous and a pleasure to deal with. More
by Bill Buckner
Employees Worked With
Ruben Soltero
April 27, 2020
AJ listened to my needs and took care of me. He was excellent!! He handled my service got me to the airport in time and got my car back waiting for me. Thank you excellent!! He handled my service got me to the airport in time and got my car back waiting for me. Thank you More
by The5Gleasons
Employees Worked With
AJ Gennock
April 26, 2020
Service scheduling was good, The receptor was friendly Service scheduling was good, The receptor was friendly and good. The precess of Getting the loaner car was seamless process, Overall I’m Service scheduling was good, The receptor was friendly and good. The precess of Getting the loaner car was seamless process, Overall I’m happy with the service More
by Vad
Employees Worked With
AJ Gennock
April 25, 2020
Ive been bringing my cars here for servicing for roughly 13 years. And for the first time I can pleasantly say that the customer service was above par at the rental car department. For the first time I felt 13 years. And for the first time I can pleasantly say that the customer service was above par at the rental car department. For the first time I felt that everyone was super friendly and caring. After 13 years this was the FIRST time I wasn’t harassed about adding the most expensive rental car insurance. I was Truly satisfied with the experience this time. More
by Enrique
Employees Worked With
Randy Lemus
April 22, 2020
No follow up on questions after the sale Really wish I could give Fletcher Jones a better review but they continued to let me down after the sale. I purchased a $140,000 used GT63s from out Really wish I could give Fletcher Jones a better review but they continued to let me down after the sale. I purchased a $140,000 used GT63s from out of state and the follow up was non-existent once the funds were transferred. Joon Lee did not respond to my text and email requests for the Bill of Lading along with a missing air balance atomizer (still missing and still no responses). I had to email the general manager, Ed Kogan to have anyone respond (Thank you Mr. Kogan for following up). More
by jfelter
Employees Worked With
Joon Lee
April 11, 2020
Excellent quick efficient service. My car was picked up and dropped off. No hassle. Definitely the best dealer in the area. Will recommend to all potential customers and dropped off. No hassle. Definitely the best dealer in the area. Will recommend to all potential customers More
by kishanbp
Employees Worked With
Katelyn Truong
April 05, 2020
Exceptional and Consistent Service! The service upon arrival was quick, courteous and personalized. It completely addressed the purpose of my visit. The follow up call after the servic The service upon arrival was quick, courteous and personalized. It completely addressed the purpose of my visit. The follow up call after the service department evaluated the needs of the car also indicated the items that may need additional service/replacement in the future. The service of the car was completed the same day, within 8 hours, typical of my previous visits over the last 20 years of my experience with Fletcher Jones. The service advisors are the best in the industry! More
by tonylopez
Employees Worked With
Peter Dillion, Chad Holsinger
