
Fletcher Jones Motorcars
Newport Beach, CA
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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very professional and great service very courteous and helpful, we been a very satisfy customer for a long time, we recommend this dealer to all friend and family, thank you very courteous and helpful, we been a very satisfy customer for a long time, we recommend this dealer to all friend and family, thank you More
Simple and easy Outstanding in every respect. Excellent service, customer relations, location, amenities, show room, ambience, you name it. I would recommend that you Outstanding in every respect. Excellent service, customer relations, location, amenities, show room, ambience, you name it. I would recommend that you don't have a word minimum for one's review. More
Worst dealership to buy you car and expect service afterward There should be a way to leave negative star. Fletcher Jones mercedes of newport beach is a joke. Not only they sold me a piece of junk CLA 250 and no There should be a way to leave negative star. Fletcher Jones mercedes of newport beach is a joke. Not only they sold me a piece of junk CLA 250 and now they don't behind their product. It has only 1000 mile and has broken down two times in last six months. 1st time engine light came on three months ago and I was in different city where mercedes of Palm springs refuse to fix it saying take it back to Fletcher and they should give you a new car cause this one is keep is going to keep having problem. Sure enough it did after two months the car would not start outside the bank. I called the service they transferred me to outside roadside service which I had to wait in heat for 2 hours. The tow truck took the car at 230 pm and the service advisor Dan was going to call me which he never. So when I woke since I had heat stroke I passed out I called the dealership at 5 pm only to find out that everyone has left. This is so pathetic and ridiculous that dealership of this type would be so irresponsible and flaky. I just don't understand why they promise you the world when they are selling you the car that they will stand behind their product and if this and that happen they will be there. All lies. More
SUnroof repair Sunroof was not operational. Repairs made quickly and found out that AAA battery replacement was wrings size and wrong capacity. Ruben handled the ma Sunroof was not operational. Repairs made quickly and found out that AAA battery replacement was wrings size and wrong capacity. Ruben handled the matter quickly, was courteous and a pleasure to deal with. More
AJ listened to my needs and took care of me. He was excellent!! He handled my service got me to the airport in time and got my car back waiting for me. Thank you excellent!! He handled my service got me to the airport in time and got my car back waiting for me. Thank you More
Service scheduling was good, The receptor was friendly Service scheduling was good, The receptor was friendly and good. The precess of Getting the loaner car was seamless process, Overall I’m Service scheduling was good, The receptor was friendly and good. The precess of Getting the loaner car was seamless process, Overall I’m happy with the service More
Ive been bringing my cars here for servicing for roughly 13 years. And for the first time I can pleasantly say that the customer service was above par at the rental car department. For the first time I felt 13 years. And for the first time I can pleasantly say that the customer service was above par at the rental car department. For the first time I felt that everyone was super friendly and caring. After 13 years this was the FIRST time I wasn’t harassed about adding the most expensive rental car insurance. I was Truly satisfied with the experience this time. More
No follow up on questions after the sale Really wish I could give Fletcher Jones a better review but they continued to let me down after the sale. I purchased a $140,000 used GT63s from out Really wish I could give Fletcher Jones a better review but they continued to let me down after the sale. I purchased a $140,000 used GT63s from out of state and the follow up was non-existent once the funds were transferred. Joon Lee did not respond to my text and email requests for the Bill of Lading along with a missing air balance atomizer (still missing and still no responses). I had to email the general manager, Ed Kogan to have anyone respond (Thank you Mr. Kogan for following up). More
Excellent quick efficient service. My car was picked up and dropped off. No hassle. Definitely the best dealer in the area. Will recommend to all potential customers and dropped off. No hassle. Definitely the best dealer in the area. Will recommend to all potential customers More