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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

May 10, 2020

very professional and great service very courteous and helpful, we been a very satisfy customer for a long time, we recommend this dealer to all friend and family, thank you More

by kobydana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
May 11, 2020 -

Fletcher Jones Motorcars responded

Thanks for posting your 5 star review! Your continued loyalty is greatly appreciated! Looking forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 09, 2020

Simple and easy Outstanding in every respect. Excellent service, customer relations, location, amenities, show room, ambience, you name it. I would recommend that you More

by laird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale, AJ Gennock
May 13, 2020 -

Fletcher Jones Motorcars responded

Hello Laird, We are honored to receive your raving review and appreciate you complementing our level of service and 5 star rating! The team at Fletcher Jones Motorcars is driven to ensure every new vehicle purchase is exciting and memorable and appreciate the opportunity to work with you during your vehicle search. Congratulations on your purchase! Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com 949.718.3015

May 05, 2020

Worst dealership to buy you car and expect service afterward There should be a way to leave negative star. Fletcher Jones mercedes of newport beach is a joke. Not only they sold me a piece of junk CLA 250 and no More

by Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Schmidt
Jun 22, 2020 -

Fletcher Jones Motorcars responded

Hi Art, All of us at Fletcher Jones Motorcars care greatly about our guests experience and are sorry to ready about your experience with the Mercedes-Benz CLA250. You may also contact Mercedes-Benz USA at 800-367-6372. Best, Alicia Buccola Guest Experience Manager

May 01, 2020

SUnroof repair Sunroof was not operational. Repairs made quickly and found out that AAA battery replacement was wrings size and wrong capacity. Ruben handled the ma More

by Bill Buckner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
May 06, 2020 -

Fletcher Jones Motorcars responded

Hi Bill, Thank you for sharing your recent service feedback with us! We are all delighted to hear about Ruben's efforts while taking care of your Mercedes-Benz. Looking forward to your next scheduled service visit with him! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 27, 2020

AJ listened to my needs and took care of me. He was excellent!! He handled my service got me to the airport in time and got my car back waiting for me. Thank you More

by The5Gleasons
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
May 01, 2020 -

Fletcher Jones Motorcars responded

Hello, On behalf of our entire team, we greatly appreciate your 5 star review about AJ! He's one of our best, which reflects his passion on delivering a truly exceptional Mercedes-Benz service visit! Looking forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 26, 2020

Service scheduling was good, The receptor was friendly Service scheduling was good, The receptor was friendly and good. The precess of Getting the loaner car was seamless process, Overall I’m More

by Vad
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Apr 27, 2020 -

Fletcher Jones Motorcars responded

Hi Vad, We greatly appreciate your 5 star review! Hearing about your happiness brought smiles to all of our faces! We value your time while servicing your Mercedes-Benz, and keeping you on schedule is our top priority. Thanks again, and cheers to many happy miles ahead! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 25, 2020

Ive been bringing my cars here for servicing for roughly 13 years. And for the first time I can pleasantly say that the customer service was above par at the rental car department. For the first time I felt More

by Enrique
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Apr 27, 2020 -

Fletcher Jones Motorcars responded

Hello Enrique, Thank you for taking the time to share your recent service experience with us. Your feedback is appreciated, as we all strive to build a better process when it comes to loaner car contracts. Thanks again, and we look forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 22, 2020

No follow up on questions after the sale Really wish I could give Fletcher Jones a better review but they continued to let me down after the sale. I purchased a $140,000 used GT63s from out More

by jfelter
Recommend Dealer
No
Employees Worked With
Joon Lee
April 19, 2020

Nice job done by mechanics and service members, and it was done in a timely manner, it was nice and quick. Appreciate all the work More

by Zia hashemi
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Apr 20, 2020 -

Fletcher Jones Motorcars responded

Hi Zia, The team at Fletcher Jones Motorcars is pleased to read the kind sediments about our service team! We take great pride in serving our guests well and are grateful to have earned your business. Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

April 11, 2020

Excellent quick efficient service. My car was picked up and dropped off. No hassle. Definitely the best dealer in the area. Will recommend to all potential customers More

by kishanbp
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Apr 13, 2020 -

Fletcher Jones Motorcars responded

Hi Kishan, Thank you for this amazing 5 star review and sharing your recommendation! We look forward to serving you again! All the best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

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