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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

June 02, 2020

3 Cheers for my service advisor, Miguel Velasquez. Miguel was the ultimate professional: friendly and efficient. He made the service experience an easy process especially by using "texting" to communi More

by Pamnewport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Jun 08, 2020 -

Fletcher Jones Motorcars responded

Hi Pam, Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business! Miguel and our team look forward to serving you for many years to come! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 31, 2020

I had the great experience at Fj, Otar was knowledgeable and friendly... he showed us the features, different colors, models etc he seemed very knowledgeable about the product and made us a sweet deal.. we More

by Katiep
Recommend Dealer
Yes
Employees Worked With
Otar Lezhava
Jun 08, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for your wonderful sediments for Omar and and our sales team! We are excited to have had the opportunity to work together and get you into a new Mercedes-Benz! We truly appreciate your business and look forward to assisting you with all of your Mercedes-Benz needs! Kind Regards, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 31, 2020

Otar is AMAZING! He’s honest, quick & has your best interest at heart. If I could give 10 stars I would! Thank you for everything! More

by cheyenneathan1
Recommend Dealer
Yes
Employees Worked With
Tom Johnson, Otar Lezhava
Jun 08, 2020 -

Fletcher Jones Motorcars responded

Hello, Our team was pleased to read that you found our dealership to be the most Amazing! We take great pride in serving our guests well and we are grateful to have earned your business. The team at Fletcher Jones Motorcars hope to continue this excitement throughout your ownership experience in every interaction you have with us! Congratulations on your purchase! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 29, 2020

Service\ Superlative care provided to us by Dan Schmidt.. I do wish to express my appreciation for Dan’s service, but I also want to say that this survey is More

by Tom.laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
May 30, 2020 -

Fletcher Jones Motorcars responded

Hello Tom, Thank you for posting your review about Dan! We appreciate your time in sharing this with us. Looking forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 28, 2020

Great place! I just wish I would have been able to fix to Great place! I just wish I would have been able to fix two items I thought were covered in the extended warranty but my service advisor Miguel Velasqe More

by Damansonfire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Jun 08, 2020 -

Fletcher Jones Motorcars responded

Hello, We are honored to receive your 5 star rating and review! The team at Fletcher Jones Motorcars appreciates you complementing Miguel & our teams level of service and are grateful for your business! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 28, 2020

Workers were friendly & courteous. Got an appointment the next day no problem. When we went to pick up our car Joanna was on the phone. We waited for 10min she never acknowledged us. Service rep next to her More

by Luanne562
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
May 30, 2020 -

Fletcher Jones Motorcars responded

Hello Luanne, We appreciate your time in sharing your recent service feedback with us. We understand the concerns over the extended wait time you encountered, and have take necessary steps to remedy this moving forward. Thanks again for letting us know, and we look forward to serving you again in the future! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 24, 2020

Been coming to Fletcher Jones since 2003. Every person I’ve dealt with as always been very friendly and acted in a professional manner. Looking forward to retuning here for my future auto needs! Timothy M More

by Timothy M.
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Jun 04, 2020 -

Fletcher Jones Motorcars responded

Hi Timothy, We appreciate your wonderful 5 star review, and continued loyalty since 2003! Our entire team takes great pride in maintaining business relationships like yours over the years. Cheers to many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 16, 2020

Otar was a pleasure to work with and made everything so quick and easy. and I am so happy with my new car. Thank you! More

by Katja08
Recommend Dealer
Yes
Employees Worked With
Otar Lezhava
May 19, 2020 -

Fletcher Jones Motorcars responded

Hello, Our team was pleased to read that you found Otar our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business! Congratulations on your purchase! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 16, 2020

service Great service as usual. Rob and Bob are the best. I have a 2006 CLK and I get great advice and service whenever I take it in. I do not take my car any More

by Angelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper, Bob Evans
May 19, 2020 -

Fletcher Jones Motorcars responded

Hi Angelo, The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sediments about Rob and Bob and the many years you have worked with him. We are grateful for your business and recommendations. Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 10, 2020

Love Fletcher Jones! My service advisor Tony Irvani has always taken impeccable care of me and my family’s needs, going above our expectations! Tony is a wonderful caring man and he makes my services trips More

by Thegriffon1Bernice
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Tony Irvani
May 11, 2020 -

Fletcher Jones Motorcars responded

Hello, Your comments truly made our day! On behalf of our entire service team, we thank you for your glowing review about Tony! It's wonderful to hear about Tony's efforts in going above and beyond the call of duty. Cheers to many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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