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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
June 02, 2020
3 Cheers for my service advisor, Miguel Velasquez. Miguel was the ultimate professional: friendly and efficient. He made the service experience an easy process especially by using "texting" to communi Miguel was the ultimate professional: friendly and efficient. He made the service experience an easy process especially by using "texting" to communicate. I'd definitely ask for him again! More
by Pamnewport
Employees Worked With
Miguel Velasquez
May 31, 2020
I had the great experience at Fj, Otar was knowledgeable and friendly... he showed us the features, different colors, models etc he seemed very knowledgeable about the product and made us a sweet deal.. we and friendly... he showed us the features, different colors, models etc he seemed very knowledgeable about the product and made us a sweet deal.. we end purchasing the vehicle although we had no intentions to buy on the same day ! More
by Katiep
Employees Worked With
Otar Lezhava
May 29, 2020
Service\ Superlative care provided to us by Dan Schmidt.. I do wish to express my appreciation for Dan’s service, but I also want to say that this survey is Superlative care provided to us by Dan Schmidt.. I do wish to express my appreciation for Dan’s service, but I also want to say that this survey is overly tedious. I initially stated what I wished to state,but the program requires complete adherence. I will decline the next survey. I’m 85 and do not have the patience. More
by Tom.laura
Employees Worked With
Dan Schmidt
May 28, 2020
Great place! I just wish I would have been able to fix to Great place! I just wish I would have been able to fix two items I thought were covered in the extended warranty but my service advisor Miguel Velasqe Great place! I just wish I would have been able to fix two items I thought were covered in the extended warranty but my service advisor Miguel Velasqez was great! More
by Damansonfire
Employees Worked With
Miguel Velasquez
May 28, 2020
Workers were friendly & courteous. Got an appointment the next day no problem. When we went to pick up our car Joanna was on the phone. We waited for 10min she never acknowledged us. Service rep next to her next day no problem. When we went to pick up our car Joanna was on the phone. We waited for 10min she never acknowledged us. Service rep next to her took us n helped us instead bec she saw us standing there. Also visited parts Dept. They were even friendlier. Got everything I needed in stock. More
by Luanne562
Employees Worked With
Joanna Companioni
May 24, 2020
Been coming to Fletcher Jones since 2003. Every person I’ve dealt with as always been very friendly and acted in a professional manner. Looking forward to retuning here for my future auto needs! Timothy M I’ve dealt with as always been very friendly and acted in a professional manner. Looking forward to retuning here for my future auto needs! Timothy M. More
by Timothy M.
Employees Worked With
Peter Dillion
May 16, 2020
service Great service as usual. Rob and Bob are the best. I have a 2006 CLK and I get great advice and service whenever I take it in. I do not take my car any Great service as usual. Rob and Bob are the best. I have a 2006 CLK and I get great advice and service whenever I take it in. I do not take my car anywhere but FJMC for service and never will. Thank you. More
by Angelo
Employees Worked With
Rob Draper, Bob Evans
May 10, 2020
Love Fletcher Jones! My service advisor Tony Irvani has always taken impeccable care of me and my family’s needs, going above our expectations! Tony is a wonderful caring man and he makes my services trips always taken impeccable care of me and my family’s needs, going above our expectations! Tony is a wonderful caring man and he makes my services trips to the dealership a pleasure! More
by Thegriffon1Bernice
Employees Worked With
Rick Kilekas, Tony Irvani
