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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
June 21, 2020
I was a little surprised to meet a very down-to-earth sales person at a Newport Beach Mercedes Dealership. Leasing a car was never so enjoyable and at lease rates lower than the competitive brand from wh sales person at a Newport Beach Mercedes Dealership. Leasing a car was never so enjoyable and at lease rates lower than the competitive brand from which I initially anticipated leasing. Great job Fletcher Jones. You have a new loyal client. More
by Dave B
Employees Worked With
Patricia, Brian Truong, Nael Issa
June 19, 2020
He is serious about cars. He got me the one i wanted for my wife. Now i am looking at one for me. I came back to Dean. He is the Dean of Mercedes Benz University. my wife. Now i am looking at one for me. I came back to Dean. He is the Dean of Mercedes Benz University. More
by Mario Shaffer
Employees Worked With
Dean Pontikos, Christine Nolden
June 19, 2020
Thank you to Daniel D for always taking care of my car needs and to Peter Dillion for making my vehicle service experience exceptional. I have a new car and had a nail in my tire. Peter took care of it ri needs and to Peter Dillion for making my vehicle service experience exceptional. I have a new car and had a nail in my tire. Peter took care of it right away. Thank you for outstanding service. More
by Dcoc
Employees Worked With
Daniel Di Conti, Peter Dillion
June 17, 2020
Randy Lemus is the ‘best of the best’ in providing 5 Star Service! Randy sets the benchmark for responsiveness, attentiveness, timeliness, efficiency, professionalism, and competency! Service! Randy sets the benchmark for responsiveness, attentiveness, timeliness, efficiency, professionalism, and competency! More
by Christian Beyer
Employees Worked With
Randy Lemus
June 15, 2020
Excellent attentiveness and performance in a timely fashion. Only problem was loaner had very little gas at time of pickup. Otherwise Enterprise encounter was fine fashion. Only problem was loaner had very little gas at time of pickup. Otherwise Enterprise encounter was fine More
by acalick1
Employees Worked With
Tony Irvani
June 14, 2020
Miguel was top notch. From the second the car arrived to minute it was complete. The communication was top notch. Well done Miguel. I'd drive the extra distance to come to F Jones. minute it was complete. The communication was top notch. Well done Miguel. I'd drive the extra distance to come to F Jones. More
by Jasonlokken
Employees Worked With
Miguel Velasquez
June 13, 2020
A piece of advice—DO NOT DEAL WITH RICK O’BRYAN. He has the WORST customer service I have ever experienced with a finance manager. He is arrogant and condescending and has the audacity to hang up phone cal the WORST customer service I have ever experienced with a finance manager. He is arrogant and condescending and has the audacity to hang up phone calls with loyal clients of the Fletcher Jones company. If I could give negative stars for his poor attitude, rude demeanor, and lack of professionalism, I would. I am completely dissatisfied and unhappy with my experience in dealing with him and I will never refer clients to him in the future. More
by adge a
Employees Worked With
Rick O'Bryan
June 05, 2020
Straight Shooter Was able to find the vehicle I wanted within their large inventory selection. Service at the dealership was amazing. They practiced safe distancing, c Was able to find the vehicle I wanted within their large inventory selection. Service at the dealership was amazing. They practiced safe distancing, constantly followed up on our comfort, and took every offer seriously during the negotiation process. Would buy and lease from them again! More
by jmiraculous
Employees Worked With
JB Siribandan, Uttam Oli
June 04, 2020
Otar is a great sales consultant. Very professional, works on giving his customers a satisfying deal, not too pushy like others.I highly recommend to buy from him! works on giving his customers a satisfying deal, not too pushy like others.I highly recommend to buy from him! More
by Miralam
Employees Worked With
Otar Lezhava
