Fletcher Jones Motorcars

I have been with FJ Benz at Newport Beach since 2003! Excellent! Love them! Parker is the best Service Advisor: Professional - Prompt - Helpful! Ss Excellent! Love them! Parker is the best Service Advisor: Professional - Prompt - Helpful! Ss More

Best customer service and a great experience overall! I highly recommend Fletcher Jones Merchandise for all around cars & customer service experience! I highly recommend Fletcher Jones Merchandise for all around cars & customer service experience! More

Terrible Customer experience. They sold me a defective "Certified" car. I just have the car for one month and took it to the dealership for repair twice!!! I Bought a 2020 G wago They sold me a defective "Certified" car. I just have the car for one month and took it to the dealership for repair twice!!! I Bought a 2020 G wagon from Fletcher Jones Mercedes at Newport Beach California about a month ago (in September 25 2023). I paid about $145K ($138.5K price of the car plus other costs!). Before I purchase this car I found another certified G-wagon with the same year and milage at another Mercedes dealership selling for $129K.. 10K cheaper! I tried to negotiate the price so I asked Jamel (the sales person at Fetcher Jones Mercedes) why their car is 10K more expensive? Jame (the sales person) responded that they sell good quality car, he said it's certified, and I pay for the quality. Guess what! after two weeks of purchasing my car (in mid October 2023) it's engine light went on, so I took the car to the dealership. They just reset the system, and told me that nothing is wrong! I was driving 3 night ago (in October 31 2023) and the engine light went on again!! I emailed the sales people Jamel, Ray, and their manager Kamran, but they just ignored me. Today is November 4th, and they haven't responded yet!! I took the car to the dealership again, this time I insisted to do a proper diagnosis, so they did. Surprisingly, this time they said something is wrong with the cooling system, so they kept the car to fix it! I am very dissatisfied with the quality of the car and the sales personnel behavior at Fletcher Jones Mercedes Newport Beach. They certified a defective car and sold it to me me at a premium price. The worst ting is that they don't even bother to respond to my email.. This is not a good customer experience, and I do not recommend them at all. Certified cars mean nothing at this dealership. Do not pay extra for just a piece of paper that says certified!! More

I recently had the pleasure of purchasing a car, and I cannot express enough how incredible my experience was, thanks to the outstanding team at the dealership. In particular, I want to give a huge shouto cannot express enough how incredible my experience was, thanks to the outstanding team at the dealership. In particular, I want to give a huge shoutout to Bill & Gill, who truly went above and beyond to make my car buying experience the best it could possibly be. If you're in the market for a new vehicle, make sure to visit this dealership and request Bill as your sales representative. You won't be disappointed. More

Great Dealer to buy a car from. Ali, Kamren and Ed were all great and made the buying process easy! Ali, Kamren and Ed were all great and made the buying process easy! More

The very first Mercedes Benz I ever leased was here at this dealer back in 2021. Sadly, my salesman made my experience a bad one. Even so, I still went through with the lease. Fast forward to 10/12/2023 a this dealer back in 2021. Sadly, my salesman made my experience a bad one. Even so, I still went through with the lease. Fast forward to 10/12/2023 and WOW!! I came in for my end of lease appointment and I was completely blown away by the exemplary service and attention from the entire team. Starting with the email communication regarding appointment details from Cecilia and Bree before I even arrived. Then, when I did arrive to my appointment, I received a warm reception from the front desk staff. After that, I met with my salesman Jeremy. He showed me the options available to me for a new lease and explained everything about the process in super detail so that I wasn't confused about anything. My previous salesman didn't do that. Jeremy literally made magic happen when it came to my new 2023 C300 lease!! I couldn't believe it. Then, it was time to sign paperwork with Elena. She was very kind and thorough. After that, I met with my delivery specialist Mason. He is very smart, personable and explained all the functions and features of my new car to me. And when it was time for Mason to leave he let me know that Jeremy wanted to say goodbye. Jeremy came out and gave me a big congratulatory hug. Thank you to the entire team that made me feel like a truly valued and appreciated customer. More

Excellent customer service I purchased my car and so Happy , Ashley and the Team was great we were treated with respect and special Happy , Ashley and the Team was great we were treated with respect and special More

My Service Advisor Katelyn Truong is the best. After working 54 years for Boeing Corporation (previously McDonnell Douglas} with and for many very professional people I would have to rate Katelyn After working 54 years for Boeing Corporation (previously McDonnell Douglas} with and for many very professional people I would have to rate Katelyn with the best. Katelyn is very professional and treats you with utmost respect. There is not enough room for amount of stars to rate my experience with Katelyn and the people at Fletcher-Jones over 15 years. More

This dealership has BEYOND excellent customer service. In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the worl In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the world. Thank you for making every car experience so phenomenal. More

Gene was the absolute best. Such a wonderful purchasing experience. In n out in less than a hour at most. Gene went above and beyond to make sure that we were 100% Satisfied and Such a wonderful purchasing experience. In n out in less than a hour at most. Gene went above and beyond to make sure that we were 100% Satisfied and his hard work ethic really shows in his dedication to his customers. Very thankful and also grateful for Mercedes-Benz, Mercedes-Benz Roadside, and The sales team at Fletcher Jones motorcars More