Fletcher Jones Motorcars

Great service from the dealership and Tony Irvani I've been a customer of FJ Mercedes and the Service Dept for many years and I have to say that I've had the best service experiences with Tony Irvani. I've been a customer of FJ Mercedes and the Service Dept for many years and I have to say that I've had the best service experiences with Tony Irvani. He listens to my concerns, is responsive, and works with his team to solve my car problems. Most importantly, he communicates and keeps me informed on my status. I also appreciate being able to pay my bills online and having the car ready to go when I get there - it's been great to have that option over that last few years. Thanks for making that possible. More

Otar was extremely helpful and I would definitely recommend going to him if you are in the market for a car! The process was speedy and I got a great deal. When I'm ready for my next car I will be ba recommend going to him if you are in the market for a car! The process was speedy and I got a great deal. When I'm ready for my next car I will be back. More

Great customer service & selection! I was referred to Denise by a dear friend and I can see why. Denise was extremely responsive from day one and was quick to help us set up a time/date I was referred to Denise by a dear friend and I can see why. Denise was extremely responsive from day one and was quick to help us set up a time/date for a test drive. She had the car sitting outside the showroom and ready to test drive once we arrived. Her assistant Nick was also wonderful to work with and he accompanied us on our test drive and answered all of our questions. Loved the car and had a very positive experience at Fletcher Jones. More

The service I received from Joanna at Fletcher Jones was excellent! I was disappointed with my experience at another Mercedes dealership and decided to change to Fletcher Jones in Newport Beach. Joanna took excellent! I was disappointed with my experience at another Mercedes dealership and decided to change to Fletcher Jones in Newport Beach. Joanna took the time to introduce herself and was very personable. I had some issues with a camera on the front grill and it needed to be replaced. The whole experience was great and everyone I encountered was friendly and courteous. I'm so glad I changed to Fletcher Jones and I highly recommend Joanna. I will continue to bring my vehicle to FJ in the future. More

Service Department for our GLA car for the first A service. Tony is the reason we go to FJ in Newport, I used to go to Caliber-MBZ of Anaheim in the past. Tony is extremly professional and always has nice simle Tony is the reason we go to FJ in Newport, I used to go to Caliber-MBZ of Anaheim in the past. Tony is extremly professional and always has nice simle even with the mask. More

First Class all the Way!!! Have purchased many vehicles over the years from many dealerships. We will only purchase from Fletcher Jones moving forward. Tommy, Kevin and Team w Have purchased many vehicles over the years from many dealerships. We will only purchase from Fletcher Jones moving forward. Tommy, Kevin and Team were fantastic throughout the process. My wife was 9 months pregnant at the time and Kevin did an excellent job getting us quickly through the purchase process. 5 Star!!!! More

Jon Derbyshire always gives exceptional service to his customers. He listens to your concerns and takes the necessary steps to keep your car running at top performance. I buy my cars at Fletcher Jones b customers. He listens to your concerns and takes the necessary steps to keep your car running at top performance. I buy my cars at Fletcher Jones because of outstanding service I receive from Jon and Bob Evans More

Fantastic Picking my car up at my house, servicing it, and delivering it back how was simply outstanding. That was so helpful. Have always been impressed with Picking my car up at my house, servicing it, and delivering it back how was simply outstanding. That was so helpful. Have always been impressed with this dealership. More

Thank you Ruben (service advisor) and Eric (GM) for the outstanding customer service. Ruben and Eric worked with me and clearly explained the problem and the solution and resolved it promptly. outstanding customer service. Ruben and Eric worked with me and clearly explained the problem and the solution and resolved it promptly. More

No reason to go anywhere else. It was very easy making appointment for the day and time of my choice. I received several reminders. The operator was pleasant and efficient. Obtain It was very easy making appointment for the day and time of my choice. I received several reminders. The operator was pleasant and efficient. Obtaining a loaner car was very quick. Very thorough and courteous service advisor,Miguel Velasquez. More