Fletcher Jones Motorcars

I purchased a Mercedes S550 Convertible for $89000. there was damage to my care at delivery. Eric Gastineau did not want to fix it. Horrible was damage to my care at delivery. Eric Gastineau did not want to fix it. Horrible More

Horrible service! The sales guy Eric G. Sold me a vehicle A very expensive car Needed minor problems fixed Never lived up to His promise. A very expensive car Needed minor problems fixed Never lived up to His promise. More

I came in to look at a Mercedes for my wife and not really sure what direction to go in. My wife will be joining me here in CA In 2 months and wanted to get some ideas. I met with Otar who was simply a really sure what direction to go in. My wife will be joining me here in CA In 2 months and wanted to get some ideas. I met with Otar who was simply awesome. He took the time to explain the features I was looking for and clarify my dilemmas. I never got that from the the other 2 dealers I visited. I will definitely be purchasing my wife’s Mercedes from him when she arrives. Thanks Otar and Fletcher Jones. More

Always a pleasure working with AJ in the Service Dept. Excellent communication and the car was ready as promised. Will be back again for my next service. Excellent communication and the car was ready as promised. Will be back again for my next service. More

Míguel is alway kind and friendly. I’ve been working with Miguel for years now. Prior to Miguel I had someone else that didn’t value my business.Miguel is very knowledgeable and understand the clients concer Miguel for years now. Prior to Miguel I had someone else that didn’t value my business.Miguel is very knowledgeable and understand the clients concerns. He is a truly best service advisor that you have in your payroll Hope he gets recognized for the great work he does. More

Top Notch Service was polite, prompt, helpful. I had a rattle in the car and FJMB service people took time to drive it around to find the intermittent rattle. T Service was polite, prompt, helpful. I had a rattle in the car and FJMB service people took time to drive it around to find the intermittent rattle. Turns out it was my garage door opener rattling. No Charge. Pick up and Drop off of the care at my house and a car wash topped it all off. Well done. More

I love going to Fletcher Jones because I feel valued and appreciated and I know that sounds cliche. However I had a problem with the airbag and my normal servicing and was able to because I feel valued and appreciated and I know that sounds cliche. However I had a problem with the airbag and my normal servicing and was able to take care of both at the same time. I worked with Toni and had one request and that was that the technicians take care of my car and keep the windows up so dirt/dust wouldn't get in when the car was sitting there inside/outside. Not only did Toni assure me he would take care of it he also put it on the work order so they would also see it as one of the things "to do". Lastly, I sent a message to Toni about a question I had. It couldn't have been more than 10 seconds after I sent the text that he literally called me. If you want my honest feelings- I left with my car fixed and servicing done and thought to myself: "See this is why you spend the money on a car you like- not only do you feel great in it but you also feel appreciated and know that you are not just a number. I am definitely going to buy another Mercedes." Those were my honest thoughts to myself after getting my car back the next day. More

Our experience continues to be exceptional. Joanna Companioni and every staff member we came into contact are respectful, professional, and looking out for our best interest. Companioni and every staff member we came into contact are respectful, professional, and looking out for our best interest. More

Efficient and courteous as usual! Always a pleasure working with Mike Asher as he is always helpful n informative. Providing a courtesy car was a huge plus!! working with Mike Asher as he is always helpful n informative. Providing a courtesy car was a huge plus!! More

Great service from the dealership and Tony Irvani I've been a customer of FJ Mercedes and the Service Dept for many years and I have to say that I've had the best service experiences with Tony Irvani. I've been a customer of FJ Mercedes and the Service Dept for many years and I have to say that I've had the best service experiences with Tony Irvani. He listens to my concerns, is responsive, and works with his team to solve my car problems. Most importantly, he communicates and keeps me informed on my status. I also appreciate being able to pay my bills online and having the car ready to go when I get there - it's been great to have that option over that last few years. Thanks for making that possible. More