Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,420 reviews
October 27, 2020
Purchased my 2012 E 350 and have only had FJ do the servicing. Never had a problem with the car just in for routine maintenance. I’m considering purchasing a new car and the most important reason I wou servicing. Never had a problem with the car just in for routine maintenance. I’m considering purchasing a new car and the most important reason I would consider FJ is the ability to receive a free loner car. Katelyn is my service advisor and she is the best. More
by Amwdupshaw
Employees Worked With
Katelyn Truong
October 25, 2020
We have purchased four Mercedes Benz automobiles over the past few years from Fletcher Jones and have found the sales representatives, service coordinators and the quality of work to be outstanding in every past few years from Fletcher Jones and have found the sales representatives, service coordinators and the quality of work to be outstanding in every way. When an issue arises with our car, I am confident that the issue will be resolved satisfactorily. More
by reforyou
Employees Worked With
Peter Dillion, Christine Nolden
September 30, 2020
i Had very good experience with the way the team at Fletcher Jones reacted first to my phone call and from that time they followed with me to make sure all questions are answered clearly...The sales pr Fletcher Jones reacted first to my phone call and from that time they followed with me to make sure all questions are answered clearly...The sales presentation by Rick and his assistant was done with no pressure what soever....I had the feeling all the time that I am in a very profesional hands. I wanted to take a few days to think about the deal which was offered. Finely I have no doubt that I made the right decision to purchase the car that Rick recommended for me. Thank You More
by Uri
Employees Worked With
Rick Kilekas
September 10, 2020
Katelyn is very detail oriented.She handle everything Katelyn is very detail oriented. She handle everything perfectly as I expected. I will definitely prefer her to friends and family. Thank you For gr Katelyn is very detail oriented. She handle everything perfectly as I expected. I will definitely prefer her to friends and family. Thank you For great service. More
by Annie Eyerman
Employees Worked With
Katelyn Truong
September 05, 2020
Fletcher Jones, and the staff at Fletcher Jones Have always been great We always enjoy our experience at the dealership whether it’s a purchase or service always been great We always enjoy our experience at the dealership whether it’s a purchase or service More
by Rfigueroa6972
Employees Worked With
Dan Schmidt
September 04, 2020
Randy Lemus is extremely helpful and professional. My family trusts his expertise, explanations and recommendations. We have used him for years and will continue to do so. family trusts his expertise, explanations and recommendations. We have used him for years and will continue to do so. More
by avitro
Employees Worked With
Randy Lemus
September 04, 2020
Thank you very much for an an excellent service. My car was services as promised, delivered on time and in excellent shape. I appreciate the service. was services as promised, delivered on time and in excellent shape. I appreciate the service. More
by Henry
Employees Worked With
Rob Draper
September 02, 2020
Great service and friendly staff. Tony Irvani took care of my vehicle service needs quickly and professionally, and advised as soon as the car was ready. of my vehicle service needs quickly and professionally, and advised as soon as the car was ready. More
by astoody
Employees Worked With
Tony Irvani
