Back

Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Contact Dealership

3300 Jamboree Rd.

Newport Beach, CA

92660

Directions

By Type

Showing 2,420 reviews

November 13, 2020

Randy lemus is the best service adviser. I’ve used him for more than 10 years . That’s why I use fletcher jones MBZ!!!v More

by markzigner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill hardy, Randy Lemus
Nov 13, 2020 -

Fletcher Jones Motorcars responded

Hi Mark, We absolutely value your 10+ years of loyalty and wonderful feedback! Thank you for the 5 star rating and sharing your kind sediments for Randy Lemas with the online community! We look forward to continue this amazing service throughout your ownership experience and every interaction you have with us. Warmest regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 12, 2020

Had an excellent experience at this dealership! Eric is the best! He was very Efficient and very direct. Left the dealership very content. Would definitely recommend this dealership. More

by roselle_quion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Tony Irvani, Rick O'Bryan
Nov 13, 2020 -

Fletcher Jones Motorcars responded

Hello Roselle, We are truly flattered to have your 5 star rating and recommendations! It is wonderful to know Eric provided you with an efficient & seamless visit, helping you leave the dealership very content! Our team is grateful to have earned your business and look forward to welcoming you back! With Much Gratitude, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 09, 2020

Stephanie was wonderful - super efficient and made my experience enjoyable. I was in and out and received a loaner vehicle in a very short amount of time. I appreciate that - time is important. More

by THEBROWN5
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Nov 09, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for your business and allowing us the privilege of serving you! We are so pleased to read of the enjoyable ,efficient, and timely visit Stephanie provided you during your most recent service! Your recommendations are truly a gift! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 06, 2020

I have been working with Thomas Carnevale since the mid nineties and he has always out performed any expectations and he is a true gentleman. He has also assisted many members of my family, co-workers and More

by Sbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale, Tony Irvani
Nov 09, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for your many years of loyalty and celebrating the wonderful level of service Thomas Carnevale provides & recognizing his genuine professionalism with the on line community! We are so grateful to have earned your business and thrilled we have the had opportunity to assist you, your colleagues and family to find the perfect Mercedes-Benz! With Much Gratitude, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

November 06, 2020

My representative, Stephanie, was very pleasant to deal with both when I dropped the car off and when I picked it up. The people taking and delivering my car were also quite nice, as per usual. More

by donna.szynal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Nov 09, 2020 -

Fletcher Jones Motorcars responded

Hi Donna, It is wonderful reviews like yours that we strive to provide each of our guests! Thank you for taking the time to share the pleasant and professional service visit that Stephanie provided while attending to your Mercedes-Benz! We look forward to welcoming you back for all your service needs! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 05, 2020

Had the best customer service with Nael in Sales and Brian in finance. They both went over and beyond to ensure we were 100% satisfied with our purchase. We will definitely be back! - Ryan and Kari More

by ktafolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Truong, Nael Issa
Nov 06, 2020 -

Fletcher Jones Motorcars responded

Hello Ryan & Kari, All of us at Fletcher Jones Motorcars are pleased to read that you found Nael, Brian, and our dealership team to be have the best customer service! We take great pride in providing a world class experience and pleased to know you left 100% satisfied! Congratulations on your purchase! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

November 04, 2020

Excellent service as always from from John Derbyshire. I was able to schedule my warranty service with my preferred service advisor. Work was performed quickly at no cost since it was a warranty issue. More

by vsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Jon Derbyshire, Mike Govan
Nov 06, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for your 5 star review and taking the opportunity to share your kind sediments regarding your experience working with John Derbyshire. We are grateful for your business and look forward to welcoming you back! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

November 01, 2020

Jon Durban is exceptionally competent and so as his team tech. The coordinator for appointment is not that efficient to schedule. As I told them how to make one. More

by Rillaloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Nov 02, 2020 -

Fletcher Jones Motorcars responded

Hello, Our team was pleased to read that you found Jon Derbyshire to be exceptionally competent & efficient! We take great pride in serving our guests well and we are grateful to have earned your business! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

October 31, 2020

Max T is a wonderful sales associate. Very knowledgeable, professional & experienced. I felt him to be very trustworthy. The car he sold was impeccable. G More

by Motowngirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Cooper, Max Tohidian
Nov 02, 2020 -

Fletcher Jones Motorcars responded

Hello, Our team is excited that we were able to work together and get you into a new vehicle! We truly appreciate your business and look forward to assisting you with all of your needs. Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

October 30, 2020

Excellent service at Fletcher Jones. Mx was very timely, as I had a few minor squawks over the first year. Nothing out of the ordinary for a brand new fully electronic vehicle. Joanna was very friendly an More

by Defyngravity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Kevin Sierra, Joanna Companioni
Oct 30, 2020 -

Fletcher Jones Motorcars responded

Hello, Our team was pleased to read that you found our dealership to be the most friendly & professional! We take great pride in serving our guests well and we are grateful to have earned your business! Thank you for taking the time to compliment our talented team members in both our sales and service departments. All of us at Fletcher Jones Motorcars look forward to welcoming your back! Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

...
55
...