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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
November 22, 2020
I bought a new 2014 e 350 in 2014. At that time FJ was very customer oriented and I was very happy with the transaction. I took my car to FJ for the last 7.5 years for service. I decided to buy a new E very customer oriented and I was very happy with the transaction. I took my car to FJ for the last 7.5 years for service. I decided to buy a new E 450 and went to FJ. FJ has definitely gone down hill. I got ghosted by Christine Nolden who passed me off to Phil Rotar who also ghosted me. Phil said he was going to get the specific model I wanted and then I got ghosted. If you don’t buy from their on lot inventory, FJ is not interested. I will buy a new car from another dealer that actually understands that ghosting people will not be good for your reputation or business. More
by Dan91741
Employees Worked With
Christine Nolden, Phil Rotar
November 22, 2020
Thomas is far and away the best salesperson that I have ever worked with. I have bought around 12 vehicles from him in the last 30 plus years. Good luck ever replacing such a wonderful salesman!!! I have ever worked with. I have bought around 12 vehicles from him in the last 30 plus years. Good luck ever replacing such a wonderful salesman!!! I have also worked with Randy for years, and he has always gone out of his way for me. Keep up the good work! More
by Parrisparis
Employees Worked With
Thomas Carnevale, Randy Lemus
November 19, 2020
Payden is a great person, very supportive, knowledgeable, and customer-centric. My wife and I are very happy about doing business with Fletcher Jones and being attended by such extraordinary employees. and customer-centric. My wife and I are very happy about doing business with Fletcher Jones and being attended by such extraordinary employees. More
by Fabio Pessoa
Employees Worked With
Payden Evans
November 19, 2020
So lucky to have such a great service advice! Jon Derbyshire is excellent and always makes sure my service is done properly. Car was delivery to my home by Sergio. He was great, very professional! Derbyshire is excellent and always makes sure my service is done properly. Car was delivery to my home by Sergio. He was great, very professional! More
by Debra
Employees Worked With
My car was delivered by Sergio, he was very professional!, Jon Derbyshire
November 19, 2020
Service advisor Rob Draper provides an EXCELLENT level of customer service !!! He is always friendly and explains everything so it's easy to understand !! Thanks Rob customer service !!! He is always friendly and explains everything so it's easy to understand !! Thanks Rob More
by mikeplaia
Employees Worked With
Rob Draper
November 18, 2020
When I purchased my car I want to say that this dealership is astounding and the customer service is amazing. Your not treated like a customer, your treated like family. dealership is astounding and the customer service is amazing. Your not treated like a customer, your treated like family. More
by annetilford
Employees Worked With
Rick Kilekas, Leslie Lorenson, Dave Gonzalez
November 17, 2020
Five star from start to finish ! AJ and team delivered exceptional service and communication upholding the high standards that Fletcher Jones MB is known for... exceptional service and communication upholding the high standards that Fletcher Jones MB is known for... More
by krash444
Employees Worked With
Bob Evans, AJ Gennock
November 16, 2020
Stephanie Is the absolute best Service Advisor. So friendly, genuine, and never tries to "upsale" me on any service my car doesn't need. She is such a joy to work with and honestly makes the whole car friendly, genuine, and never tries to "upsale" me on any service my car doesn't need. She is such a joy to work with and honestly makes the whole car-owning experience a dream! So thankful Fletcher Jones hires such wonderful employees. More
by cedelbar
Employees Worked With
Stephanie Hurstrom
November 14, 2020
Excellent experience. I’ll be back!! Eric rocks! Purchased the vehicle in California on Thursday and it was delivered to my front door in Texas the next day by 4:00 pm. That’s service! Purchased the vehicle in California on Thursday and it was delivered to my front door in Texas the next day by 4:00 pm. That’s service! More
by happyfoster
Employees Worked With
Eric Gastineau
November 14, 2020
I’ve been coming to Fletcher Jones since 2014 and I always take my car to get serviced with Katelyn in the service department. She always does a great job and makes sure my car gets serviced in a time always take my car to get serviced with Katelyn in the service department. She always does a great job and makes sure my car gets serviced in a timely manner. More
by Robin
Employees Worked With
Katelyn Truong
