
Fletcher Jones Motorcars
Newport Beach, CA
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Fletcher Jones Motorcars provides very efficient and professional maintenance service for my 2019 C300. My adviser, Ury Garcia, is very friendly and knowledgeable. I definitely will recommend Fletch professional maintenance service for my 2019 C300. My adviser, Ury Garcia, is very friendly and knowledgeable. I definitely will recommend Fletcher Jones to my friends. More
I love that I can leave my car at the airport shuttle location and have my car serviced while on vacation! One of the reasons I bought at Fletcher Jones. location and have my car serviced while on vacation! One of the reasons I bought at Fletcher Jones. More
Mario was exceptional. Very courteous and knowledgeable about his job. His honesty was refreshing and he took the time to explain my service thoroughly. Kidos about his job. His honesty was refreshing and he took the time to explain my service thoroughly. Kidos More
I want to do a shout out for Katelyn Troung and Payden Evans. You should be proud to have both of these outstanding people at Fletcher Jones. I bought a GLE350 in February when I was assigned Payden to t Evans. You should be proud to have both of these outstanding people at Fletcher Jones. I bought a GLE350 in February when I was assigned Payden to train me in the use of the electronics and Katelyn to be my service rep. Payden has been incredibly helpful in educating me and being patient with me. He lets me call him anytime and he comes to my home. Wow!! Katelyn has been terrific in her attentiveness to make everything just right and understood when I come for service. I was just in this week because my climate control was not working properly. Payden helped identify the problem and Katelyn got it fixed. Great job!! More
Exceptionally professional service and support personnel. I have enjoyed timely promotions offered on service of my 3 Mercedes at Fletcher Jones for the past 15 years. I may pay more than an independent serv I have enjoyed timely promotions offered on service of my 3 Mercedes at Fletcher Jones for the past 15 years. I may pay more than an independent service provider, but feel confident that my cars are maintained well and serve me better on the long run. Dr Shane M. More
I bought my vehicle 5 years ago from Fletcher Jones Motorcars and have always had Leslie Lorenson as my service agent. Her customer service and professionalism is exceptional! I scheduled a previous ap Motorcars and have always had Leslie Lorenson as my service agent. Her customer service and professionalism is exceptional! I scheduled a previous appointment with a dealership closer to my house, and though I had no complaints, I am more than willing to drive the extra distance to receive the above and beyond service I experience from Leslie and Fletcher Jones Motorcars More
Great service and quality work. Service advisor was deligent to get services and parts covered even with just expired warranty. Definitely coming back to Fletchers! deligent to get services and parts covered even with just expired warranty. Definitely coming back to Fletchers! More
Steve Bates provided excellent service and attention to details. Very good and proactive communication showing consideration for my time. A great service experience at FJ Mercedes. details. Very good and proactive communication showing consideration for my time. A great service experience at FJ Mercedes. More
Very professional run service group. I had excellent service and follow through. Service was performed and delivery of the car was all done in one day. Thank you. service and follow through. Service was performed and delivery of the car was all done in one day. Thank you. More
I bought a new 2014 e 350 in 2014. At that time FJ was very customer oriented and I was very happy with the transaction. I took my car to FJ for the last 7.5 years for service. I decided to buy a new E very customer oriented and I was very happy with the transaction. I took my car to FJ for the last 7.5 years for service. I decided to buy a new E 450 and went to FJ. FJ has definitely gone down hill. I got ghosted by Christine Nolden who passed me off to Phil Rotar who also ghosted me. Phil said he was going to get the specific model I wanted and then I got ghosted. If you don’t buy from their on lot inventory, FJ is not interested. I will buy a new car from another dealer that actually understands that ghosting people will not be good for your reputation or business. More