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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
December 16, 2020
Very good experience, efficient and professional. Liked how they took the proper precautions during Covid. Would recommend this service department to anyone as well as those looking to purchase/lease a Mer how they took the proper precautions during Covid. Would recommend this service department to anyone as well as those looking to purchase/lease a Mercedes-Benz. More
by jrm100
Employees Worked With
Joanna Companioni
December 10, 2020
Fletcher Jones Motorcars provides very efficient and professional maintenance service for my 2019 C300. My adviser, Ury Garcia, is very friendly and knowledgeable. I definitely will recommend Fletch professional maintenance service for my 2019 C300. My adviser, Ury Garcia, is very friendly and knowledgeable. I definitely will recommend Fletcher Jones to my friends. More
by WARREN HUNG
Employees Worked With
Ury Garcia
December 08, 2020
I love that I can leave my car at the airport shuttle location and have my car serviced while on vacation! One of the reasons I bought at Fletcher Jones. location and have my car serviced while on vacation! One of the reasons I bought at Fletcher Jones. More
by vhormuth
Employees Worked With
Katelyn Truong
December 05, 2020
I want to do a shout out for Katelyn Troung and Payden Evans. You should be proud to have both of these outstanding people at Fletcher Jones. I bought a GLE350 in February when I was assigned Payden to t Evans. You should be proud to have both of these outstanding people at Fletcher Jones. I bought a GLE350 in February when I was assigned Payden to train me in the use of the electronics and Katelyn to be my service rep. Payden has been incredibly helpful in educating me and being patient with me. He lets me call him anytime and he comes to my home. Wow!! Katelyn has been terrific in her attentiveness to make everything just right and understood when I come for service. I was just in this week because my climate control was not working properly. Payden helped identify the problem and Katelyn got it fixed. Great job!! More
by rlinting
Employees Worked With
Katelyn Truong, Payden Evans
December 05, 2020
Mario was exceptional. Very courteous and knowledgeable about his job. His honesty was refreshing and he took the time to explain my service thoroughly. Kidos about his job. His honesty was refreshing and he took the time to explain my service thoroughly. Kidos More
by Daniel
Employees Worked With
Mario Torres
December 02, 2020
Exceptionally professional service and support personnel. I have enjoyed timely promotions offered on service of my 3 Mercedes at Fletcher Jones for the past 15 years. I may pay more than an independent serv I have enjoyed timely promotions offered on service of my 3 Mercedes at Fletcher Jones for the past 15 years. I may pay more than an independent service provider, but feel confident that my cars are maintained well and serve me better on the long run. Dr Shane M. More
by smohammadi
Employees Worked With
Gerald Corona
December 02, 2020
I bought my vehicle 5 years ago from Fletcher Jones Motorcars and have always had Leslie Lorenson as my service agent. Her customer service and professionalism is exceptional! I scheduled a previous ap Motorcars and have always had Leslie Lorenson as my service agent. Her customer service and professionalism is exceptional! I scheduled a previous appointment with a dealership closer to my house, and though I had no complaints, I am more than willing to drive the extra distance to receive the above and beyond service I experience from Leslie and Fletcher Jones Motorcars More
by DD
Employees Worked With
Leslie Lorenson
November 30, 2020
Great service and quality work. Service advisor was deligent to get services and parts covered even with just expired warranty. Definitely coming back to Fletchers! deligent to get services and parts covered even with just expired warranty. Definitely coming back to Fletchers! More
by thinh
Employees Worked With
Gerald Corona
November 25, 2020
Steve Bates provided excellent service and attention to details. Very good and proactive communication showing consideration for my time. A great service experience at FJ Mercedes. details. Very good and proactive communication showing consideration for my time. A great service experience at FJ Mercedes. More
by torres_steve
Employees Worked With
Steve Bates
November 23, 2020
Very professional run service group. I had excellent service and follow through. Service was performed and delivery of the car was all done in one day. Thank you. service and follow through. Service was performed and delivery of the car was all done in one day. Thank you. More
by greg
Employees Worked With
Stephanie Hurstrom
