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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

January 08, 2021

Katelyn Truong was professional and courteous. She was very helpful with understanding my service needs and was very easy to communicate with should I need to. More

by MomoandNino
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Jan 09, 2021 -

Fletcher Jones Motorcars responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Katelyn was able to assist you with true professionalism, and a courteous & communicative manner. We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 05, 2021

As usual, AJ delivered! The service was A+. I trust what As usual, AJ delivered! The service was A+. I trust what he tells me my vehicle needs, and he follows through. Keep up the great work. Happy New Ye More

by elenacahill3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Jan 06, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your awesome review and 5 star rating! Our team was very pleased to read that AJ went above & beyond delivering another wonderful service experience! We are truly grateful for your business and A+ recommendations! Warm Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 01, 2021

Always great services! Easy to schedule an appointment, excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service re More

by mch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Jan 06, 2021 -

Fletcher Jones Motorcars responded

Hello, It's really rewarding hearing that Chad was able to assist and provide you with outstanding service throughout your recent service visit Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are extremely flattered to have earned your business and we look forward to serving you for many years to come! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 31, 2020

Dealing with Leslie Lorenson and Bob Evans makes it feel like family. Very personable and just good people. Always going the extra mile to make it better More

by Victor S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Jan 01, 2021 -

Fletcher Jones Motorcars responded

Hi Victor, Wow! Thank you for your genuine sediments for both Leslie and Bob! It wonderful like that make your business so rewarding! We are truly grateful for your business and look forward to seeing you in 2021! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 31, 2020

Some difficulty getting through to service department most likely to volume after holiday. Thanks to Ashley, Uttams assistant who helped me initially to confirm my appointment for service. Pick up a More

by Sherylag
Recommend Dealer
Yes
Employees Worked With
Ashley,assistant to Uttam Oli, Peter Dillion
Jan 01, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your 5 star rating and valuable feedback. We are thrilled to know your enjoyed our valet service and will use your comments to improve upon! We are grateful for your business and look forward to serving your again! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 29, 2020

It's always easy to get your vehicle serviced at Fletcher Jones. They greet you, get your service coordinator right with you and when you pick up the vehicle they are ready to get you right back on the road. More

by pauldivaniii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Jan 01, 2021 -

Fletcher Jones Motorcars responded

Hi Paul, All of us at Fletcher Jones Motorcars are truly flattered to have earned your loyalty & business! The team is so privileged to have your excellent recommendations and kindness! Thank you for the opportunity to serve you! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 24, 2020

I was surprised that the cost to replace my breaks and my service B were less expensive at Fletcher Jones than an individual shop. Tires were about $300 more, but it wasn't worth my time or the savings to g More

by VC04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Dec 29, 2020 -

Fletcher Jones Motorcars responded

Hello, Thankyou for the opportunity to serve you. We are ecstatic to know we are your dealer of choice when it comes to the care and maintenance of your Mercedes-Benz! All of us at Fletcher Jones Motorcars take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business as we are truly grateful for your thoughtful recommendations! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 18, 2020

Katelyn Truong, is the best! She truly cares for her clients! She immediately took care of my needs and provided suggestions for future service to maximize my time spent at the dealer. More

by jacquieroeder2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Dec 21, 2020 -

Fletcher Jones Motorcars responded

Hi Jacquie, Our team was pleased to read that you found Katelyn Truong and her level of service to be the best! We take great pride in serving our guests well and we are grateful to have earned your business! Katelyn and our fine team look forward to serving you for many years to come! Warm Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

December 17, 2020

I recently purchased a C63 amg from fletcher jones motorcars in Newport beach, California. I live in Texas and the entire process was handled in the most unprofessional way. 1) sales person was great More

by FACM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joon Lee, Ed Kogan, Tom Johnson, Scott Lubratich
December 17, 2020

Ihab was amazing He give me good deal on the S450 And Ihab was amazing He give me good deal on the S450 And always he follow my leases and services For all of my cars , that keep me always buying fr More

by Aneis Zoreik
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate
Dec 21, 2020 -

Fletcher Jones Motorcars responded

Hello, Our team is excited that we were able to work together and get you into a new S450! We truly appreciate your business and look forward to assisting you with all of your Mercedes-Benz needs! Best Wishes, Kimberlee Camargo

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