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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

January 20, 2021

Katelyn Truong is absolutely the best representative in their Service Dept.! Experienced, knowledgeable, and always has the patience to listen to you and give you proper advices. Definitely will come back More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Report | Print
Jan 20, 2021 -

Fletcher Jones Motorcars responded

Hi Thomas, Thank you for business and the opportunity to serve you! Our team at Fletcher Jones Motorcars cares greatly about the guest experience and is happy to hear that Katelyn's knowledge, experience and her ability to really listen to your needs, made your visit absolutely the best! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 20, 2021

I needed Service A, went with the valet service, it was super easy an efficient. Schedule the service with Heather, she had Rafael swing by and get the car, very easy. More

by Ken
Recommend Dealer
Yes
Employees Worked With
Rafael Saragoca, Joanna Companioni
Report | Print
Jan 20, 2021 -

Fletcher Jones Motorcars responded

Hi Ken, Thank you for taking the time to recognize our talented team members Heather and Rafael regarding their time and dedication to ensure your valet service met your expectations and all of your vehicle needs were attended to during your A Service. We are truly grateful for your business and look forward to welcoming you back! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 19, 2021

Steve Bates has been my Service Advisor for a while now. Steve Bates has been my Service Advisor for a while now. I've found him to be honest, trustworthy and very knowledgeable about Mercedes-Benz vehicles More

by Moolyn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jan 19, 2021 -

Fletcher Jones Motorcars responded

Hello, Your amazing 5 star review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your review and mentioning Steve Bates! He is truly one of the best in the business, and we're happy to hear he's your advisor! We look forward to your next scheduled service with us! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 19, 2021

I had submitted my feed back to Heather Lewis’s e-mail. It would be redundant to mention it here again. At this time I’m still waiting for my second car’s key from Max Tohidian. More

by lukisu2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Tohidian
Report | Print
Jan 20, 2021 -

Fletcher Jones Motorcars responded

Hi Luki, Thank you for your business and the opportunity to assist you during your quest for a new Mercedes Benz! We are pleased to know the team has informed you that the 2nd key has arrived and we will be welcoming you to our service department to complete the programing of the new key. Please feel welcome to contact me anytime as your complete satisfaction is our top priority! Congratulations on your purchase! Sincere Regards, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

Jan 21, 2021 -

lukisu2003 responded

Yes, Alicia, Max had informed me also yesterday and I will contact him when we’re ready to go to your service department for programming of the 2nd key. Thank you for your follow up, and your dealership customer services are indeed awesome!

January 17, 2021

Tony Irvani always delivers!So very helpful and Tony Irvani always delivers! So very helpful and professional. I return to FLettcher Jones because of my trust in Tony. Irvani. He’s the best More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
Jan 18, 2021 -

Fletcher Jones Motorcars responded

Hi Kathy, We are ecstatic to know of the dedication and superior level of service Tony consistently provides you while attending to your vehicle needs each and every visit. Having such genuine support and confidence in your advisor is a helpful source in the care and maintenance of your vehicle to ensure it is always performing at it's best. Thank you for your business and the opportunity to serve you! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 14, 2021

Friendly and very courteous.Peter was very informative Friendly and very courteous. Peter was very informative and my wait for service was minimal. Information on my service was detailed and Fletcher Jon More

by Gkerchmar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jan 14, 2021 -

Fletcher Jones Motorcars responded

Hello, It is truly wonderful to have your kind feedback regarding your courteous, professional, friendly and informative service experience working with Peter! We are incredibly grateful to have earned your business and thrilled to have you as a part of our Fletcher Jones Family! Warmest Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 12, 2021

Chad was great and friendly. He reviewed all the service processes with me and when was completed again reviewed the completion of the service with me. More

by Fkala360
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate, Chad Holsinger
Report | Print
Jan 12, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for your awesome review and 5 star rating as it truly reflects Chads commitment to the guest experience. We are pleased to know his focus to ensure you were attended to with the highest levels of service and care met your expectations. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 11, 2021

Took vehicle in for recall service. Appointment was immediate and the service was performed quickly. Always a pleasure taking my vehicle to this dealership for service. More

by Rjdumon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jan 11, 2021 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars was delighted to have the opportunity to assist your during your recent visit to address you vehicles current recall. Our number one goal is to provide a smooth and efficient service experience, as your time is valuable to us. Thank you for your business and kind recommendations! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 10, 2021

Quality work done right the first time. Staff is professional. Peter Dillon service manager is always helpful in having vehicle serviced. Always go to FJ for our vehicles. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan, Peter Dillion, Brock Corrigan
Report | Print
Jan 11, 2021 -

Fletcher Jones Motorcars responded

Hello Jim, Our team was extremely happy to read that Peter Dillion listened to your needs, was helpful and courteous as well as our team conducting business with you in the utmost professional manner. We couldn't be more thrilled to know you consider Fletcher Jones Motorcars your dealer of choice! Please feel welcome to contact us anytime! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 08, 2021

Katelyn Trong is the best! True asset to your company! Goes above and beyond! I have always worked with Katelyn and she is very knowledgeable when it comes to explaining what needs or has to be done to More

by Mldorn2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Report | Print
Jan 09, 2021 -

Fletcher Jones Motorcars responded

Hello, On behalf of our entire team, we thank you for posting your review and mentioning Katelyn! She is one of the best in the business, and we're happy to hear that she offers you top notch service and helpful knowledge as your advisor! We look forward to your next scheduled service with us! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

Jan 09, 2021 -

Mldorn2121 responded

I am 86 years old and that’s one of the reasons I continue to bring my car to you for service. I have built a wonderful working relationship with Kaitlyn and trust her completely. Thank you.

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