Fletcher Jones Motorcars

Great Services! Steve is a great service advisor! We have both of our cars serviced at Fletcher Jones! We are always treated well and we know we are getting quality service by factory certified techs! both of our cars serviced at Fletcher Jones! We are always treated well and we know we are getting quality service by factory certified techs! More

Rob was very professional and kept me updated with the status. It’s a pleasure dealing with an honest positive service individual with a pleasant demeanor. status. It’s a pleasure dealing with an honest positive service individual with a pleasant demeanor. More

Excellent customer support from the Service Department, especially Katelyn Truong who ALWAYS goes the extra mile to ensure that I'm 100% satisfied with the Service team's quality and completeness of servic especially Katelyn Truong who ALWAYS goes the extra mile to ensure that I'm 100% satisfied with the Service team's quality and completeness of service work performed. Thank you very much Katelyn for your continued professionalism and commitment to customer satisfaction demonstrated for many years now at Fletcher Jones! More

Perfect service at a reasonable price, and very cordial employees. I had to take my car to the dealer by using a tow truck which I followed in my second car. The parking valets were very friendly. The deal employees. I had to take my car to the dealer by using a tow truck which I followed in my second car. The parking valets were very friendly. The dealer explained to me what could be wrong with my Benz. They finished the failure analysis and repairs in two days and for a reasonable price. More

Made a "B" service appointment for our car. everything happened as described. No surprise add on charges and the work was completed on schedule. a special was automatically added - I didn't have to ask fo happened as described. No surprise add on charges and the work was completed on schedule. a special was automatically added - I didn't have to ask for it. More

Last minute request for a repair appointment? No problem at FJM. Request for an SUV loan car? Sure, no problem at FJM. Take care of the damage...anything else? Well, maybe...look the car over...uh oh, seat at FJM. Request for an SUV loan car? Sure, no problem at FJM. Take care of the damage...anything else? Well, maybe...look the car over...uh oh, seat switch broken, motor mount broken, motor cover broken...ALL taken care of at FJM because they make a big deal out of caring for their customers and their customer's cars. And leading the parade, as always, is Caitlin Troung...my Service Rep. I ask for Caitlin every time because she takes good care of me and my car...and sometimes, I need to be cared for. Seriously, MB service, car service, repair service and customer service doesn't get better than Fletcher Jones Motorcars...I love 'em...you can tell. More

I bring both of my cars to Fletcher Jones Mercedes for service and have been working with the best service advisor Joanna! I have also purchased all my vehicles with Charles McCarthy and is a great sales service and have been working with the best service advisor Joanna! I have also purchased all my vehicles with Charles McCarthy and is a great sales advisor. More

Great customer service, convenient with the loaner car option. Steve has answered all of my questions and concerns very professionally and nicely. My car was done on time and clean. option. Steve has answered all of my questions and concerns very professionally and nicely. My car was done on time and clean. More

Peter Dillon is an outstanding Service Advisor! He is extremely knowledgeable, professional, and does a great job of keeping me informed about the status of my car as it is being serviced. Exemplary cust extremely knowledgeable, professional, and does a great job of keeping me informed about the status of my car as it is being serviced. Exemplary customer service! More

Randy Lemus was very helpful. I came in with a tire that would not hold air and they replaced two tires and charged me. Randy discovered that I had tire warranty or inurance on this SUV and my payment was would not hold air and they replaced two tires and charged me. Randy discovered that I had tire warranty or inurance on this SUV and my payment was credited back into my account. Thank You. More