Fletcher Jones Motorcars

6/21/24 - I purchased my 2021 s580, with 8k miles on it, 3 weeks ago from Fletcher Jones, Newport Beach. Paid cash. The vehicle has a full warranty on it. Car broke down on a desolate road at 7:00 am 2 week 3 weeks ago from Fletcher Jones, Newport Beach. Paid cash. The vehicle has a full warranty on it. Car broke down on a desolate road at 7:00 am 2 weeks after I purchased it (after I drove it just 250 miles). The car , without warning, shut down and wheels locked up. Frightening, to say the least. Car towed to Oxnard Mercedes where it has sat for the past 13 days. Management from both dealers blaming one another for lack of service. In the meantime, I do not have my "new" car. Lots of apologies from Fletcher Jones. I have made over 30 phone calls, and multiple emails to include the Newport Beach General Manager. No response from him. His admin assistant called me today but ended up arguing with me. Still no call from MB USA. Disappointing service would be an understatement. I believe i may have been sold a "lemon". More

Professionalism. This word encapsulates why I drive past at least two other MB dealers to go there. That's saying alot in this town, right? This word encapsulates why I drive past at least two other MB dealers to go there. That's saying alot in this town, right? More

Excellent customer care. Honest and upfront pricing- all options explained. I worked with Michael Wester who was wonderful. He worked with me on my trade in and got me a Honest and upfront pricing- all options explained. I worked with Michael Wester who was wonderful. He worked with me on my trade in and got me a smoking deal on a new EQB. Highly recommend Mike and Fletcher Jones Dealership. More

Dealer customer care went down a lot in creepy way! When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are s When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are still there But quality of service gone ! If you need service their loaner is very limited! They ask you to take Uber up to $20 round trip !!the cheapest fare and supposedly you walk or sit home for rest of repair time? Air port time got limited! Car wash by long waits appointment! Really? If you got too busy can’t have loaner, car wash and Airport limitation is because we bought and you sold more and more $$$$$ for dealership. Staff got rude too. Down the hill 👎 More

I was greeted by Paul Gulo, General Manager At Fletcher Jones As well as his business associates, and within 10 minutes of me choosing a vehicle, I was test driving, Eight 2024 Mercedes GLE 450 it was a no Jones As well as his business associates, and within 10 minutes of me choosing a vehicle, I was test driving, Eight 2024 Mercedes GLE 450 it was a no hassle sale it literally took one hour before I was literally driving away in my new vehicle. Also ped Edro, was very knowledgeable in demonstrating me all the features that my new vehicle has. The great service and attention to detail that I received from everyone at Fletcher Jones truly demonstrated how much they value their customers. I have purchased vehicles from other dealerships and I’ve never had such a great experience like I did here at Fletcher Jones. I definitely recommend Fletcher Jones to anyone who is looking to receive quality service at a fair price. More

**Review Title: Misleading and Dishonest Dealership* I recently had a deeply disappointing experience with Fletcher Jones Motorsport MB. I purchased a vehicle that was advertised as being in excellent con recently had a deeply disappointing experience with Fletcher Jones Motorsport MB. I purchased a vehicle that was advertised as being in excellent condition, but it quickly became apparent that this was far from the truth. Firstly, the dealership assured me that the car had a clean history with no accidents. However, after not being able to charge the car we discovered that the car had been excluded from charging due to it having a junk title. I discovered that the vehicle had been issued a junk/salvage title after our purchase. The vehicle history report I obtained independently confirmed. When I spoke to management, they were unhelpful and dismissive, making the entire experience even more frustrating. Overall, my experience with Fletcher Jones MB has been nothing short of a nightmare. I feel deceived and taken advantage of. I strongly advise others to avoid this dealership and look elsewhere for an honest and reliable car-buying experience. More

I just purchased a G-Wagon from Mike and his team, and I couldn’t be more satisfied with the experience. This is the third vehicle we’ve purchased through Mike, and every time, his attention to detail and t couldn’t be more satisfied with the experience. This is the third vehicle we’ve purchased through Mike, and every time, his attention to detail and the team’s dedication are truly impressive. Mike and his team consistently go above and beyond, ensuring that every part of the purchase process is seamless and exceeds expectations. Their professionalism and thoroughness are commendable. If you’re looking for a straightforward and pleasant car buying experience, I highly recommend reaching out to Mike and his team. They never fail to deliver superior service! More

Long time customer. Bought 2 cars in the last 14 years. Something has changed. They have little interest and zero communication in servicing customers. Will not retu Bought 2 cars in the last 14 years. Something has changed. They have little interest and zero communication in servicing customers. Will not return calls and good luck trying to talk to somebody in charge. They also are very slick but the details matter and they will not honor agreements even if in writing. Truly awful like pulling teeth. Lots of options in the LA area. Don’t let the inventory and bling get you take your business elsewhere. More

"I've been a loyal customer of Fletcher for several years, having purchased 5 or 6 cars through Daniel. His dedication has truly made car-buying a pleasure. Just last week, I bought a new C-Class for m years, having purchased 5 or 6 cars through Daniel. His dedication has truly made car-buying a pleasure. Just last week, I bought a new C-Class for my daughter and a new G-63 for my wife, and the process was incredibly easy. Understanding my busy schedule as a local business owner, I simply sent Daniel an email outlining our needs, and his teammate Chris took care of everything, from finding the cars to preparing all the paperwork. Walking in and out was seamless. In today's world, exceptional customer service like this is rare, and I'll definitely be returning for more purchases. I'll be sure to spread the word to friends, family, and fellow business owners. Thank you, Daniel and Fletcher Jones, for the outstanding service." More

I agree with the other reviewer, I was disappointed with remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! More