Fletcher Jones Motorcars

Dealer customer care went down a lot in creepy way! When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are s When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are still there But quality of service gone ! If you need service their loaner is very limited! They ask you to take Uber up to $20 round trip !!the cheapest fare and supposedly you walk or sit home for rest of repair time? Air port time got limited! Car wash by long waits appointment! Really? If you got too busy can’t have loaner, car wash and Airport limitation is because we bought and you sold more and more $$$$$ for dealership. Staff got rude too. Down the hill 👎 More

I was greeted by Paul Gulo, General Manager At Fletcher Jones As well as his business associates, and within 10 minutes of me choosing a vehicle, I was test driving, Eight 2024 Mercedes GLE 450 it was a no Jones As well as his business associates, and within 10 minutes of me choosing a vehicle, I was test driving, Eight 2024 Mercedes GLE 450 it was a no hassle sale it literally took one hour before I was literally driving away in my new vehicle. Also ped Edro, was very knowledgeable in demonstrating me all the features that my new vehicle has. The great service and attention to detail that I received from everyone at Fletcher Jones truly demonstrated how much they value their customers. I have purchased vehicles from other dealerships and I’ve never had such a great experience like I did here at Fletcher Jones. I definitely recommend Fletcher Jones to anyone who is looking to receive quality service at a fair price. More

**Review Title: Misleading and Dishonest Dealership* I recently had a deeply disappointing experience with Fletcher Jones Motorsport MB. I purchased a vehicle that was advertised as being in excellent con recently had a deeply disappointing experience with Fletcher Jones Motorsport MB. I purchased a vehicle that was advertised as being in excellent condition, but it quickly became apparent that this was far from the truth. Firstly, the dealership assured me that the car had a clean history with no accidents. However, after not being able to charge the car we discovered that the car had been excluded from charging due to it having a junk title. I discovered that the vehicle had been issued a junk/salvage title after our purchase. The vehicle history report I obtained independently confirmed. When I spoke to management, they were unhelpful and dismissive, making the entire experience even more frustrating. Overall, my experience with Fletcher Jones MB has been nothing short of a nightmare. I feel deceived and taken advantage of. I strongly advise others to avoid this dealership and look elsewhere for an honest and reliable car-buying experience. More

I just purchased a G-Wagon from Mike and his team, and I couldn’t be more satisfied with the experience. This is the third vehicle we’ve purchased through Mike, and every time, his attention to detail and t couldn’t be more satisfied with the experience. This is the third vehicle we’ve purchased through Mike, and every time, his attention to detail and the team’s dedication are truly impressive. Mike and his team consistently go above and beyond, ensuring that every part of the purchase process is seamless and exceeds expectations. Their professionalism and thoroughness are commendable. If you’re looking for a straightforward and pleasant car buying experience, I highly recommend reaching out to Mike and his team. They never fail to deliver superior service! More

Long time customer. Bought 2 cars in the last 14 years. Something has changed. They have little interest and zero communication in servicing customers. Will not retu Bought 2 cars in the last 14 years. Something has changed. They have little interest and zero communication in servicing customers. Will not return calls and good luck trying to talk to somebody in charge. They also are very slick but the details matter and they will not honor agreements even if in writing. Truly awful like pulling teeth. Lots of options in the LA area. Don’t let the inventory and bling get you take your business elsewhere. More

"I've been a loyal customer of Fletcher for several years, having purchased 5 or 6 cars through Daniel. His dedication has truly made car-buying a pleasure. Just last week, I bought a new C-Class for m years, having purchased 5 or 6 cars through Daniel. His dedication has truly made car-buying a pleasure. Just last week, I bought a new C-Class for my daughter and a new G-63 for my wife, and the process was incredibly easy. Understanding my busy schedule as a local business owner, I simply sent Daniel an email outlining our needs, and his teammate Chris took care of everything, from finding the cars to preparing all the paperwork. Walking in and out was seamless. In today's world, exceptional customer service like this is rare, and I'll definitely be returning for more purchases. I'll be sure to spread the word to friends, family, and fellow business owners. Thank you, Daniel and Fletcher Jones, for the outstanding service." More

I agree with the other reviewer, I was disappointed with remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! More

Scott Ribble was a great sales consultant. He was informative, responsive and listened. We really appreciated working with Scott to find the car we wanted. The sales process was smooth snd me He was informative, responsive and listened. We really appreciated working with Scott to find the car we wanted. The sales process was smooth snd met our needs. Landed the perfect car for us. Highly recommend Scott Ribble at Fletcher Jones. More

Very Racist dealership! Your team does not want to cater or care to provide customer service to Indian descent customers. I would not recommend this dealership. I went wit Your team does not want to cater or care to provide customer service to Indian descent customers. I would not recommend this dealership. I went with a friend; we both were planning on purchasing EQS 450+. We made an appointment, after 1 hour of wasting our time, we were not even given a chance to test drive the car wasting our valuable time, we had to chase to get a response as what was going on. They just don't want brown customers! More

Although our experience with FJ started well during the leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our prev leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our previous lease to FJ a month early, we were assured there would be no additional charges. A month after we receive a bill from Mercedes Financial for over $1,100 for "damages", things that we could have fixed at a local body shop for $200-300 max! When we contacted our sales person that helped us with the new lease and turning in the old lease, he said that they meant there are no charges for payments, but obviously they did not mean damages. This is something that they did not specify at all during the process, and as a consumer there's no way for us to know these things are different...when you're told there will be no more charges there's no way for us to know there's a difference. After a month of going back and forth, they basically said there's nothing they can do and we are responsible for those charges. We then receive a notice from the DMV to renew the registration for the old lease a couple weeks ago, when we contacted FJ they mentioned that happened because the car hasn't been sold yet so title hasn't been transferred. We then had to release liability with the DMV to attempt to remove this car from our records. You'd think when you're going to the #1 MBZ dealer in the country that the level of service would be as expected but this has honestly been one of the worst experiences I've ever had with car dealers. EXTREMELY UNPROFESSIONAL, FRUSTRATING AND DISAPPOINTING More