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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

March 27, 2021

I am pleased with rhe service that I received, from the call to Eric and with the service from Mike. I have been a client for a long time and I appreciate the exceptional service from everyone. More

by Jenz Benz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Great service frim Mike Asher, Ihab Eldumiate, Eric Gastineau
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Mar 29, 2021 -

Fletcher Jones Motorcars responded

Hi Jen, This review made our day! Having a true professional garner such an authentic working relationship is priceless! We couldn't be more pleased to read of your excellent and friendly experience working with both Eric and Mike! Thank you for your business and the opportunity for our team to earn your generous recommendations! We look forward to welcoming you back! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 25, 2021

Always friendly and accommodating. I have not used the same service advisor each time, however all have been good. Always able to get the car into service the same day or the next day. More

by Mel long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
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Mar 26, 2021 -

Fletcher Jones Motorcars responded

Hi Mel, All of us at Fletcher Jones Motorcars are so thrilled to have the opportunity to serve you! Our team was pleased to read that you consider our dealership to be the most friendly & nice. We are truly grateful to have earned your business and genuine recommendations for Gerald! It is our greatest hope to work with you for many years to come. Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 24, 2021

Fletcher Jones is forcing me to write at least 25 words about the dealership and my service experience to complete a survey letting them know. More

by BobB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
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Mar 26, 2021 -

Fletcher Jones Motorcars responded

Hi Bob, We absolutely value your feedback and thank you for taking the time to share your 5 star rating! We are happy to hear that your recent service with Katelyn was worthy of such high recommendations! We look forward to providing you the same great service experience again at your next scheduled visit! Sincere Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 22, 2021

Excellent service. Thanks Ruben Soltero for your help and exceptional service. Great experience overall. I definitely recommend this dealer. Thank you everyone for your good service More

by Araceli Lagunas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Ruben Soltero
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Mar 23, 2021 -

Fletcher Jones Motorcars responded

Hello Araceli, Our team at Fletcher Jones Motorcars is truly flattered to read your generous feedback regarding your visit with Ruben Soltero! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 20, 2021

Exceptional service and the most friendliest staff. Thanks Steve Bates and Mitch Montague for taking exceptional care of my moms Mercedes!! Always a great experience. More

by Helena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
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Mar 22, 2021 -

Fletcher Jones Motorcars responded

Hello, Wow! Our team a is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Steve Bates & Mitch Montague delivered an exceptional service experience for your Mom and her vehicle! We are grateful to have the opportunity to serve you both and look forward to welcoming your family back anytime! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 20, 2021

The check engine icon came up on the display. A few days earlier the battery was jumped for the 4th time. I called Denise & told her I was afraid to drive it to the dealership & wanted it towed. She told More

by medwardz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Randy Lemus
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Mar 23, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your 5 star review and taking the time to share about our recent experience. We are so pleased to know of our teams quick call to action to see that you and your vehicle were promptly attended to upon arrival and kept updated and informed through out the whole experience. We are truly grateful for your business and genuine recommendations for both Denise and Randy! Our team couldn't be more grateful to have you as a valued part of our Fletcher Jones family and look forward to working with you for many years to come! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 19, 2021

Responsive and professional in every way, the highest standard of customer service. Gerard was kind and courteous getting to our car in under 15 minutes and had the car running in less than 5 minutes. He More

by EW2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
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Mar 19, 2021 -

Fletcher Jones Motorcars responded

Hello, This review made our day! We are ecstatic to have the opportunity to assist you with care and maintenance of your Mercedes-Benz and thrilled to have your genuine compliments for Gerald and his phenomenal level of service! We are grateful to have such heartfelt feedback and truly appreciate your business! Thank you for such kind recommendations and always feel welcome to contact us anytime! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 18, 2021

Jon Derbyshire and his team took great care of my vehicle and kept me well-informed on what was needed. Everyone is so prompt and friendly at Fletcher Jones! It is a pleasure to watch them exceed on Customer More

by AO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
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Mar 18, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Fletcher Jones Motorcars is truly flattered to read your generous feedback regarding your visit with john and our team! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 18, 2021

AJ and the Entire team that helped me was very nice attentive and awesome. They all know the true meaning of customer service! I am very thankful with Fletcher Jones Mercedes Benz! More

by laura.boverie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
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Mar 18, 2021 -

Fletcher Jones Motorcars responded

Hello Laura, Thank you for your business and genuine feedback! We greatly appreciate your positive insight and taking the time to share such thoughtful sediments for AJ and the team at Fletcher Jones Motorcars. Please feel free to contact us anytime. Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 17, 2021

Do not buy a car out of state from this dealer! No license plates in three week. Did not fix rodent damage. Terrible customer service! More

by Disappointed in MN
Customer Service
Recommend Dealer
No
Employees Worked With
Jamel Stewart
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