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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
April 07, 2021
I was very happy with my service experience, Tony is great, he delivered my car when he promised, i enjoy working with him. Other staff very helpful too great, he delivered my car when he promised, i enjoy working with him. Other staff very helpful too More
by Odettebabayan
Employees Worked With
Tony Irvani
April 06, 2021
Never any complaints. Fletcher Jones is efficient and always provide exceptional service. I am never there longer than I need to be. They are always finding ways to make the visit easy from beginning t always provide exceptional service. I am never there longer than I need to be. They are always finding ways to make the visit easy from beginning to end. More
by Monica16351
Employees Worked With
Mario Torres
April 03, 2021
Excellent service from arrival time. Service advisor AJ, very thorough in his explanations of service needed, etc. Love the text updates and text notifications including billing and option to pay online, he very thorough in his explanations of service needed, etc. Love the text updates and text notifications including billing and option to pay online, helps expedite the pick up process. More
by Angelamhamel
Employees Worked With
AJ Gennock
April 02, 2021
Excellent service. Yes, it is expensive, buy you get what you pay for. FJ maintenance is well worth the money! Will certainly continue to use them. you pay for. FJ maintenance is well worth the money! Will certainly continue to use them. More
by Jim
Employees Worked With
Stephanie Hurstrom
March 31, 2021
Of course the service is exceptional as usual. This time, my loaner car’s battery died and I had to take my husband to the hospital. Fletcher Jones employees dropped my car off at the hospital so I could tak my loaner car’s battery died and I had to take my husband to the hospital. Fletcher Jones employees dropped my car off at the hospital so I could take him to his next appointment. They were in contact with me the whole time. That was above and beyond!! I was very grateful for that!!! More
by Nicole
Employees Worked With
Urbano Garcia, Heather Cunliffe, Taylor
March 30, 2021
we have bought 2 cars from Fletcher Jones Motor Cars. Our Service Advisor has been Leslie Lorenson since we bought out first Mercedes over 10 years ago. She does an exceptional job of getting of commun Our Service Advisor has been Leslie Lorenson since we bought out first Mercedes over 10 years ago. She does an exceptional job of getting of communicating and the work done corrected and as needed. It is because of her we continue to use Fletcher Jones for our service. More
by Bill Thornley
Employees Worked With
Leslie Lorenson
March 30, 2021
I just purchased a car from Fletcher Jones and everyone was a pleasure to work with. The first financial guy was a bit pushy, but everyone else did a great job. Jamel and Payden provided great customer ser was a pleasure to work with. The first financial guy was a bit pushy, but everyone else did a great job. Jamel and Payden provided great customer service. Both were very personable and Payden took extra time to make sure I understood all the functions of the car. I look forward to using them in the future. More
by vanessafelix04
Employees Worked With
Payden Evans, Jamel Stewart
March 29, 2021
Two Words: John Halaka. Like he told my brother and I, he took care of us like his own kids. For you most likely will be best friend lol, yet receive incredible smiles, stories, and service.We spent Wednesda took care of us like his own kids. For you most likely will be best friend lol, yet receive incredible smiles, stories, and service.We spent Wednesday 3/24/21 shopping cars starting at 9AM, visited 2 Mercedes dealerships before arriving at Fletcher Jones at 2PM. He saved me +1K on the absolute "best" deal given by other shops which says alot about a man's honesty. Also everyone in the process of purchasing were knowledgeable, welcoming, and professional. 100% recommended satisfaction guaranteed!! More
by Roshan
Employees Worked With
John Halaka
March 28, 2021
Ray Hashemi helped my wife and I purchase our first Mercedes Benz, a beautiful GLS 450. He was professional throughout the process, and even got me a little more than I was expecting on my trade. Ray Mercedes Benz, a beautiful GLS 450. He was professional throughout the process, and even got me a little more than I was expecting on my trade. Ray answered all of our questions thoroughly, and made the car buying experience easy. I also wanted to thank Payden and Esther for their help in the car buying process. Thanks to Ray, Payden, and Esther, we will be returning to Fletcher Jones to buy our next Mercedes. Thank you Ray! More
by wmk1961
Employees Worked With
Jin Choi, Esther Oh, Payden Evans, Ray Hashemi
