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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
April 22, 2021
Denise Banner was very helpful and responsive. There was an issue with my battery. And Ms. Banner has gone out of her way to resolve the problem. She was beyond helpful. And very knowledgable. was an issue with my battery. And Ms. Banner has gone out of her way to resolve the problem. She was beyond helpful. And very knowledgable. More
by Bweinraub
Employees Worked With
Denise Banner
April 21, 2021
Great communication, exactly on time, gave offered discount. Mario has been consistent with each visit. We have two Mercedes-benz we bring for service.we have been customers since 1996 when Thomas Car discount. Mario has been consistent with each visit. We have two Mercedes-benz we bring for service.we have been customers since 1996 when Thomas Carnavale sold us our first mbz at Fletcher. Always exemplary experience over quarter century. Thank you. John Evans. More
by je0045
Employees Worked With
Mario Torres
April 20, 2021
Andrew was beyond helpful and made this leasing process once again so efficient and just very easy. This is our second car with him this year, and 4th car since we first met him and we will truly keep comi once again so efficient and just very easy. This is our second car with him this year, and 4th car since we first met him and we will truly keep coming back to him in the future. More
by Addie
Employees Worked With
Andrew Einhorn
April 14, 2021
When they couldn't let me have a loaner car due to me DL was expired, due to DMV pandemic restrictions, Randy Lemus offered to send someone over to my house to pick up my car to do the service, and I was v was expired, due to DMV pandemic restrictions, Randy Lemus offered to send someone over to my house to pick up my car to do the service, and I was very pleased. More
by Lazkatt
Employees Worked With
Randy Lemus
April 14, 2021
Leslie Lorenson is amazing ! We have had Leslie as our rep for years hands up she is the Best of the BEST ,most caring ,sincere, knowledgable representative, we travel just a bit further just because of rep for years hands up she is the Best of the BEST ,most caring ,sincere, knowledgable representative, we travel just a bit further just because of her excellent service. More
by wandaw
Employees Worked With
Leslie Lorenson
April 11, 2021
Very knowledgeable staff willing to make sure you get all your questions answered. Joon Lee was one of the most helpful and professional guys I have ever met at a car dealership. I know I am going to really your questions answered. Joon Lee was one of the most helpful and professional guys I have ever met at a car dealership. I know I am going to really enjoy my new E53 AMG. More
by marvcross
Employees Worked With
Joon Lee, Anthony Caruso, David Patterson
April 10, 2021
Ury Garcia took outstanding care of our service needs. He came through for us, while others left us hanging. He saved the day. Thank you Ury. The overall rating does not apply to Ury. came through for us, while others left us hanging. He saved the day. Thank you Ury. The overall rating does not apply to Ury. More
by sbuford3
Employees Worked With
Ury Garcia
April 09, 2021
Service associates are very professional and always available to help out making you feel welcome regardless of model and year of car you are driving. available to help out making you feel welcome regardless of model and year of car you are driving. More
by Mark E
Employees Worked With
Tony Irvani, Jeremic Vladan
April 08, 2021
Excellent service from arrival time. With a great team Service behind service advisor AJ, very thorough in his explanations of service needed. New Loan Car Process helps expedite the process. Service behind service advisor AJ, very thorough in his explanations of service needed. New Loan Car Process helps expedite the process. More
by btazhunter
Employees Worked With
AJ Gennock
