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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
May 01, 2021
The new young man who checked us in. Was outstanding!!! He told us he was new in this position. Had been in the back for a year washing. Great young person! He told us he was new in this position. Had been in the back for a year washing. Great young person! More
by luvcatalina
Employees Worked With
Toni ivani
May 01, 2021
Tony Irvani never disappoints. He has been my service advisor since I bought my car new in 2012--almost a decade ago. He is ALWAYS pleasant, very knowledgable, and beyond patient!!! He has this incredibl advisor since I bought my car new in 2012--almost a decade ago. He is ALWAYS pleasant, very knowledgable, and beyond patient!!! He has this incredible way of helping me make decisions about my car and never, ever pressures... I REALLY appreciate his dedication to the customer and to unfailing quality service. More
by Susan
Employees Worked With
Heather was VERY helpful in setting up my appointment. Pleasant person with GREAT follow-through!, Tony Irvani
April 30, 2021
When it was determined they needed to keep our vehicle overnight they got us a loaner quickly. No wait when picking up. Car brought out immediately overnight they got us a loaner quickly. No wait when picking up. Car brought out immediately More
by Katkoehler
Employees Worked With
Jon Derbyshire
April 25, 2021
KATELYN TRUONG ALWAYS DELIVERS EXCEPTIONAL SERVICE. I WILL NOT HAVE ANYONE ELSE SERVICE MY 3 VEHICLES OTHER KATELYN. I TRUST HER RECOMMENDATIONS SHE OFFERS DURING SERVICE WILL NOT HAVE ANYONE ELSE SERVICE MY 3 VEHICLES OTHER KATELYN. I TRUST HER RECOMMENDATIONS SHE OFFERS DURING SERVICE More
by vonavfo1
Employees Worked With
KATELYN TRUONG, Katelyn Truong
April 24, 2021
My service advisor Derby took care of me as usual. Car came back as promised. He explained what was being done. Dropping off the car was a breeze. came back as promised. He explained what was being done. Dropping off the car was a breeze. More
by Airbenz
Employees Worked With
Jon Derbyshire
April 24, 2021
Excellent sale and knowledge team working very friendly and service excellent I recommend to work with Fletcher Jones Mbz dealer and I am customer for 25 years Thank you and service excellent I recommend to work with Fletcher Jones Mbz dealer and I am customer for 25 years Thank you More
by Raffi
Employees Worked With
Denise Banner, Jon Derbyshire
April 24, 2021
Tony serviced my car, it was not drivable, and cost of repair was more than i wanted to pay. He had referred me to Thomas Carnevale because we knew this day was coming. Thomas found me the perfect car an repair was more than i wanted to pay. He had referred me to Thomas Carnevale because we knew this day was coming. Thomas found me the perfect car an glc 300 and I was never pressured over the past year. tony has serviced my car for more than 10 years and is the reason I purchased another Mercedes and not another Make of car. Whenever I need service he handles it professionally and quickly, making me feel comfortable and providing a a loan car so I am not left without transportation. Tony is the best. More
by Watsonmj5150
Employees Worked With
Tony Irvani
April 24, 2021
AJ IN THE SERVICE JOB WAS AMAZING. TOOK CARE OF EVERYTHING AND SUCH A PLEASURE TO WORK WITH. FRIENDLY, HONEST AND COMMUNICATED THE STATUS OF MY CAR PROMPTLY EVERYTHING AND SUCH A PLEASURE TO WORK WITH. FRIENDLY, HONEST AND COMMUNICATED THE STATUS OF MY CAR PROMPTLY More
by Sue
Employees Worked With
AJ Gennock
April 22, 2021
Ury Gardia was my service coordinator, but also dealt with other personnel who were just as helpful and respectful. . . I did not have to wait long for anything. with other personnel who were just as helpful and respectful. . . I did not have to wait long for anything. More
by regina hunsaker
Employees Worked With
Urbano Garcia
April 22, 2021
Very kind and care for the client concerns. Very professional went above and beyond her way to make sure I was taken care of and my car being maintain with the best service. professional went above and beyond her way to make sure I was taken care of and my car being maintain with the best service. More
by abatiste2002
Employees Worked With
Leslie Lorenson
