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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

May 13, 2021

Excellent customer service from Sales to Finance to Service department! Worked with Max Tohidian with Sales, Bradley Cooper in Finance, and Ruben Soltero in Service. Also I worked with Ashley Wada in S More

by Firman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wada, Bradley Cooper, Max Tohidian, Ruben Soltero
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello, We absolutely value your business and so very grateful to see your 5 star recommendations! Thank you for the opportunity to work with your during your recent vehicle search, and the thoughtful recommendations for Max, Bradley, Ruben, and our talented team of professionals! Congratulations on your purchase! Warm Wishes, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

May 12, 2021

It was a really good experience from drop off to pick up . In and out in less than 10 minutes and my service advisor Chad was excellent . He responded to my concerns within 2-3 minutes . More

by vlimalima1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
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May 14, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that Chad & our entire staff treated you very well! Your genuine compliments meat the world to us and we are looking forward to serving you again! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 11, 2021

Always a pleasure to visit with the service advisor, Rob Draper. He is always pleasant and discusses options for my car’s service. I enjoy the Starbuck’s as well! More

by dremmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your kind recommendations for Rob Draper! Our goal is to provide the best experience possible and thrilled to know that your service experience was is always a pleasant seamless one! Please let us know if we can be of any further assistance in the future. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 08, 2021

Excellent customer service, very courteous. Nice car wash interior cleaned as well. Problem fixed under warranty. Tony Irvani, excellent as usual. Nice loaner vehicle. Thank you More

by Sgajaraju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
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May 11, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Tony Irvani! We'll be sure to relay over the kind words expressed on your behalf. Providing a complimentary loaner vehicle and a hand car wash are just some of the many perks we offer to our guests. We are grateful for your business and recommendations and look forward to working with you for many years to come! Best Wishes, Alicia Buccola Guest Experience Manager

May 08, 2021

Everyone there is courteous and attentive to details. AJ is the best! He always goes above and beyond to provide the best solution and service. Thank you to FJMB team of Newport Beach! More

by basilpage
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
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May 11, 2021 -

Fletcher Jones Motorcars responded

Hi Basil, It's really rewarding hearing that AJ was able to assist and provide you with amazing service throughout your recent visit with us. It brings us so much joy seeing that AJ went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

May 06, 2021

Service was great. My service guy is Mario Torres. He is literally the best I have ever dealt with. Loaner was hassle free. Just really good service. More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Torres
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May 11, 2021 -

Fletcher Jones Motorcars responded

Hi Chris, Thank you for taking the time to share your feedback and 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your most recent service experience with Mario Torres. We'll be sure to relay over the kind words expressed on your behalf. Providing a loaner vehicle is just one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come! All the Best, Alicia Buccola Guest Experience Manager

May 06, 2021

Excellent Service. Tony Irvani always shows me the utmost respect. He explained to me very well, everything I need repaired. Alway a pleasure with Tony More

by mar.sea1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
May 11, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for your wonderful post and recognizing Tony Irvani! We greatly appreciate your business and you sharing your recent service visit with us. Please always feel welcome to contact us if we may offer additional assistance. Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

May 05, 2021

Service guy was great and waiting area was nice. It took exactly the time that we were told it would take for a safety recall More

by cdmjasmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Urbano Garcia
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May 11, 2021 -

Fletcher Jones Motorcars responded

Hi Jasmine, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It's wonderful reviews like yours that truly represent what we strive for everyday! Glad to see that our team was able to assist with getting your vehicles recall repaired and returned to you all within a timely fashion. We are grateful to have earned your business and our team of associates are looking forward to working with you for many years to come and are here to help should you need us! Warm Wishes, Alicia Buccola Guest Experience Manager

May 05, 2021

Outstanding services. Essam Eldomyaty is great. Joanna is great at the service department. On time scheduling. On time completion. On time notifications. Friendly environment. Great job! More

by twassel
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Eldomyaty, Joanna Companioni
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May 11, 2021 -

Fletcher Jones Motorcars responded

Hi Twassel, We greatly appreciate you taking the time to post your 5-stars review! Glad to hear that both Essam Eldomyaty and Joanna Companioni have always been helpful, knowledgeable, and assisted you with the best pricing to care for your vehicle. It brings us so much joy hearing that Joanna assists with getting your vehicle in tip-top shape and returned to you all within a timely fashion. Thank you for allowing us the opportunity to earn your business and we look forward to working with you for many more years to come! All the Best, Alicia Buccola Guest Experience Manager

May 05, 2021

I was originally going for a service A, but on the way to the dealership on off the belts broke which resulted in me having to call roadside assistance. I was in communication with the service department and More

by erickwilliams2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ringel, Mario Torres
Report | Print
May 11, 2021 -

Fletcher Jones Motorcars responded

Hello Erick, We greatly appreciate you taking the time to post your 5-stars review! It's really rewarding hearing that our team was able to assist and provide you with amazing service throughout your most recent visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Glad to see that we were able to assist with getting your vehicle in tip-top shape and returned to you all within a timely manner. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of experts are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Please reach out to us if there's anything else we could be of assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

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