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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

June 06, 2021

Steve and the rest of the employees were fantastic, very caring! Clean auto, and reasonable prices for the one year service adjustment. Service with a smile. More

by janetslaptop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
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Jun 07, 2021 -

Fletcher Jones Motorcars responded

Hello Janet, It's really rewarding hearing that Steve was able to assist and provide you with amazing service throughout your recent service visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Please reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Alicia Buccola Guest Experience Manager

June 02, 2021

Pulled into your dealership 8 o’clock on a Saturday morning with a flat tire on my run flats. A young man by the name of Andrew was there and took care of me before he even went on the clock. Went out More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire, Urbano Garcia
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello Joe, We greatly appreciate you taking the time to share your 5-stars rating regarding your recent service visit with us! It's great hearing Andrew went above and beyond with assisting you and getting your flat tire take care of. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of experts look forward to serving you for many years to come! Best Wishes, Alicia Buccola Guest Experience Manager

June 02, 2021

I will never buy a car anywhere else. The service at Fletcher Jones Mercedes is exemplary from top to bottom! Gerald Corona in the service department is special! More

by brett.bittel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello Brett, The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional service experience! Our team was beyond happy to read that Gerald Corona has always been helpful, knowledgeable, and assisted with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to seeing you again at your next scheduled interval. All the Best, Alicia Buccola Guest Experience Manager

May 31, 2021

Overall service received from Ruben was outstanding and professional Will recommend this place to friends and family Next auto purchase will definitely be from here More

by phuongphan0309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
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Jun 01, 2021 -

Fletcher Jones Motorcars responded

Hi Phuong, Thank you for the opportunity to serve you! It's wonderful to hear Ruben assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We put customer experience ad satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we are looking forward to serving you for many years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

May 31, 2021

Excellent service ,social distancing was in place everyone was professional. Facility was clean decent in an order. I will bring my car back for additional service if needed. More

by Sbeamon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
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Jun 01, 2021 -

Fletcher Jones Motorcars responded

Hi Sbeamon, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Providing a courtesy wash is one of the many perks we offer to our guests. We're looking forward to welcoming you back soon! All the Best, Alicia Buccola Guest Experience Manager

May 29, 2021

AJ was a phenomenal service rep. He's the main reason I will keep coming back! Fantastic service and everything done the way he said it would get done! More

by wolfturbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello, We are honored to receive your raving review for AJ and appreciate you complementing his level of service. We look forward to welcoming you back in the near future for another fantastic service visit ! Sincerely, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

May 27, 2021

Service advisor was knowledgeable and advice was helpful. He was friendly and courteous while remaining professional. I was kept updated on the progress of the service. Vehicle was ready for pickup at the More

by yankee_fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
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Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello, Your business and wonderful recommendations regarding our pick-up and delivery service mean the world to us and we couldn't be more pleased to know what a great compliment this was in attending to the service for your Mercedes-Benz. Thank you for taking the time to recognize Jon Derbyshire and rewarding his commitment and dedication with your 5 star rating! We look forward to seeing you again at your next scheduled visit! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

May 23, 2021

One of the nicest big guys I’ve ever met, what’s up Ed?! Great person to help get you in to a Mercedes-Benz More

by Jasen.johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Kogan, Steve Bates, Jon Derbyshire, Rob Draper, Katelyn Truong, Randy Lemus, Miguel Velasquez, Joanna Companioni, Gary Kuftedjian, Gerald Corona
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May 24, 2021 -

Fletcher Jones Motorcars responded

Hello Jasen, Congratulations on your beautiful Benz! The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Ed has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We are grateful for your business and we look forward to working with you for many years to come and are here to assist should you need us. Take Care, Alicia Buccola Guest Experience Manager

May 22, 2021

Derby’s the bestsevice guy I have ever had in the service dept I’ve ever dealt with. This guy definitely deserves a raise working at Fletcher,,,, More

by Jesskels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos
Report | Print
Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello Jessels, Thank you for the opportunity to serve you! We love knowing you consider Derby to be the best service guy ever and appreciate your thoughtful recommendations! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

May 21, 2021

Come to the dealer that treats you like the last paying customer on earth. I tired going to the local dealer nearest to my house. Never had the same experience. Now I make sure to clear my morning and make More

by dan.q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
May 22, 2021 -

Fletcher Jones Motorcars responded

Hello Dan, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your recent visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to seeing you again at your next scheduled interval. Take Care, Alicia Buccola Guest Experience Manager

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