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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

June 17, 2021

Outstanding service each and every timeI have never had Outstanding service each and every time I have never had a problem with my experience Here at Flethcher Jones Sales and service has always been e More

by peedsdoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Jun 17, 2021 -

Fletcher Jones Motorcars responded

Hello Peedsdoc, Thank you for taking the time to share your feedback and 5-stars review! We are truly flattered to have your thoughtful compliments and recommendations regarding your most recent service visit with us. Our team of experts are extremely grateful to have earned your business and we are looking forward to seeing you again at your next scheduled interval. Please reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

June 11, 2021

So i cannot send my review if I don’t write an essay??? You just lost me here. Sry sry sry sry sry sry sry. Please change this part 25 words??? More

by Mjmdcs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asher Five stars
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Jun 13, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your 5 star rating for Mike and our Service Drive! We also appreciate your feedback regarding the 25 word limit for the reviews. We will reach out to DealerRater to see what options are there regarding the minimum word count. All the best! Your Friends and Family at Fletcher Jones Motorcars

June 10, 2021

The service was exceptional! I would like to say thank you again to Dave for going out of his way to help me! I was moved to tears from your kindness. More

by laurel_richter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Baker, Leslie Lorenson
Report | Print
Jun 10, 2021 -

Fletcher Jones Motorcars responded

Hi Laurel, Thank you for allowing us the opportunity to serve you! It brings us so much joy hearing that Dave assisted with getting your vehicle repaired and returned to you all within a timely fashion! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of experts are looking forward to seeing you again at your next scheduled interval. Warm Wishes, Alicia Buccola Guest Experience Manager

June 09, 2021

Reception and service were both great. AJ is always welcoming and gets the car back to me efficiently. I have two Mercedes Benzes and I bring them both to him More

by mchan08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi Mchan, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It's wonderful hearing that AJ went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. Our team of associates are looking forward to serving you for many more years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

June 09, 2021

Such a quick and easy process - picked up the loaner car, it was super nice and very convenient. Service rep was friendly. Overall great experience More

by Jeni_klein26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi Jeni, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Providing a loaner vehicle is one of the many perks we offer to our guests. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Alicia Buccola Guest Experience Manager

June 09, 2021

Excellent service, courteous, I love your rental cars. Convenient.Friendly. Good communication. Nice car wash.I will return. Pretty . Good coffee. 25 words is too long!!!! More

by p.s.n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Patterson, Gerald Corona
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Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi PSN, Thank you so much for your awesome review and 5-stars rating! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Providing a loaner vehicle, a courtesy car wash, and our coffee bar are just some of the many perks we offer to our guests. Our team of associates are looking forward to serving you for many more years to come! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Alicia Buccola Guest Experience Manager

June 09, 2021

Great service, and the service team was polite, and very pleasant. Even though the service department was busy it appeared that all the employees were engaging, and attentive to the customers. More

by Alva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
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Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi Alva, We greatly appreciate you taking the time to leave us this amazing 5-stars review! It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for more years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

June 08, 2021

AJ went above and beyond listening to my issue and got the breaks fixed. Pleasant dealing with him and the staff at your dealership. KKB More

by khalid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Jun 08, 2021 -

Fletcher Jones Motorcars responded

Hi Khalid, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth by AJ during your service visit and appreciate you complimenting our level of professionalism. Glad to see AJ was able to assist with getting your brakes repaired and returned to you all within a timely manner. We look forward to serving you for many years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

June 08, 2021

Prompt. Efficient. Courteous. I’ve been to a number of Mercedes dealers over the years and this is the best. The Volos huge there, but service is very personalized. More

by TKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Jun 17, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Mercedes-Benz of Henderson is truly flattered to see your generous recommendations! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding & personalized service experience! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 07, 2021

i have purchase and or leased 15 cars in the last 16 years from thomas. A true gentleman who dearly cares about his craft. There is never negotiations i just trust him in all respects. More

by kenpo
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
Report | Print
Jun 08, 2021 -

Fletcher Jones Motorcars responded

Hello Kenpo, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! It's wonderful reviews like yours that truly represent what we strive for everyday! Glad to hear you've been a loyal guest over the past 16 years! Thank you for allowing Thomas Carnevale the opportunity to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Alicia Buccola Guest Experience Manager

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