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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

June 24, 2021

Very kind & Helpful the young man who got me a car More

by Cheryllynnsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hi Cheryl, Thank you for your business and kind review! We would love to learn more about your visit and see that next visit exceeds your expectations! Please feel welcome to contact us anytime. Kind regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

June 24, 2021

Very professional and thorough with handling my mechanical problem. Advised me of progress along the way. Resolved as promised! More

by Sshivner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hi Sshivner, Thank you for taking the time to share your feedback and 5-star rating. Glad to hear our team was able to assist with getting your vehicle in tip-top shape and returned to you all within a timely manner. We are truly flattered to have your thoughtful compliments and recommendations. Take Care, Alicia Buccola Guest Experience Manager

June 24, 2021

Always great service for repair & yearly service, and finished on time! More

by rogerg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello Roger, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with us and appreciate you complimenting our level of professionalism. It brings us so much joy hearing that we were able to get your vehicle in tip-top shape and returned to you all within a timely fashion! Our team of experts are looking forward to welcoming you back again soon! Warm Wishes, Alicia Buccola Guest Experience Manager

June 23, 2021

Great job taking care of business on a timely manner 😁 More

by Saeid716
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your business & amazing recommendations for our talented team! The team at Fletcher Jones Motorcars looks forward to assisting your with all of your Mercedes-Benz needs! Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

June 22, 2021

Fast, Nice, Warm, Sincere, ConsiderateLove ❤️ Strongly Fast, Nice, Warm, Sincere, Considerate Love ❤️ Strongly recommended, family owned, More

by jchoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates, Miguel Velasquez, Joanna Companioni
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

JChoi, Thank you for sharing your 5-stars review with us and the online community! Please feel free to let us know if we can be of any further assistance to you now or in the future. Warmest regards, Your Friends and Family at Fletcher Jones Motorcars

June 21, 2021

Always amazing service. It is never too pushy and Katelyn is always top notch. She is quick and always makes it convenient. No matter who you run into everyone is friendly. More

by Englishk81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Katelyn. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Motorcars look forward to welcoming you back for all of your Mercedes-Benz needs. Best regards, Your Friends and Family at Fletcher Jones Motorcars

June 20, 2021

Bob Evans outstanding Service Manager. Over the years from our buying our 400SL he has kept our car in perfect shape Bob Klepper was also exceptional More

by IB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Evans, Rob Draper
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

IB, This review made our day! We are ecstatic to know we are your dealer of choice when it comes to the care and maintenance of your 400SL and are thrilled to have your genuine compliments for Bob Evans and his exceptional level of service! We are grateful to have such heartfelt feedback. Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! All the best, Your Friends and Family at Fletcher Jones Motorcars

Jun 23, 2021 -

IB responded

My email address is iberger@dc.rr.com

June 20, 2021

The entire experience was as smooth as a fine tuned watch! My GLK is well cared for. The ignition fell into the dash and they sent emergency services to get it started. More

by CEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

CEG, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Peter took great care of you! Thank you for your business and the opportunity to serve you and your GLK. If you have any questions, please don't hesitate to reach out to our team of experts. Best, Your Friends and Family at Fletcher Jones Motorcars

June 18, 2021

Jon Derbyshire was very helpful and I appreciate the way he handled everything. The service was done quickly and the drop off and pickup process went very smoothly. More

by mikeleber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello Mike, Thank you for your business and kind recommendations for Jon Derbyshire! Your business and wonderful recommendations regarding our pick-up and delivery service mean the world to us and we couldn't be more pleased to know what a great compliment this was in attending to the service for your Mercedes-Benz. Please let us know if we can be of any further assistance in the future. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

June 17, 2021

I came by without an appointment to see about fixing our rear view mirror which had come loose. Mike Asher was able to work me in, and got it repaired by the next day. I was so happy that I was able to ge More

by Jun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Jun 17, 2021 -

Fletcher Jones Motorcars responded

Hi Jun, It's really rewarding hearing that Mike Asher was able to assist with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many more years to come! Best Wishes, Alicia Buccola Guest Experience Manager

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