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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.4
2,434 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,434 reviews

July 17, 2021

AJ Gennock has been my service advisor for many years. He is the main reason I keep coming back to Fletcher Jones. World class service! Once you purchase a car, it your service advisor who you establish rela More

by RobertIKaufman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
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Aug 05, 2021 -

Fletcher Jones Motorcars responded

Hi Robert, We absolutely value your business and so very grateful to see your genuine recommendations for AJ and our find team of professionals! Thank you for the opportunity to serve you and allowing us to have such an authentic business relationship with you! Please feel welcome to contact us anytime! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

July 17, 2021

My Sales Representative Blake was exceptional. He was very professional, knowledgeable, informative and helped me through the entire process. April in finance explained everything and made it much easie More

by changer333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Joey Gulo, Blake Malgren, April Torres
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Jul 19, 2021 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your recently purchased vehicle! We are so appreciative of your feedback about your experience with us. We are very happy to hear that Blake, April and Joey was able to deliver such an amazing experience throughout your car buying purchase. It brings us so much joy hearing that they were helpful, knowledgeable, and assisted you during your journey! We'll be sure to relay over the kind words expressed on your behalf! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Driven to Excellence, Your Friends and Family at Fletcher Jones Motorcars

Jul 19, 2021 -

changer333 responded

I must have missed the Quality of Work section on the review. I would rate that area a 5 Star as well. Exceptional Customer Service, friendly, knowledgeable, professional and the GLE AMG43 Coupe is amazing. This car to me is the best vehicle on the road, hands down! Thank you again to Blake, April and Joey for making my buying experience go so smooth.

July 17, 2021

Randy was prompt, accommodating, courteous, and professional. He gave me a good discount and was in touch with me throughout the service. The loaner service was excellent. More

by Imran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
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Aug 05, 2021 -

Fletcher Jones Motorcars responded

Hi Imran, We are honored to receive your raving review and appreciate you complementing our level of service. We look forward to welcoming you back in the near future! Please feel come to contact us anytime! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

July 16, 2021

I am always impressed by how smoothly the Fletcher Jones team works together. Miguel Velasquez has been my service advisor for several years and I am confident that my S550 gets the most professional care More

by Fafilek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
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Aug 19, 2021 -

Fletcher Jones Motorcars responded

Hello, We absolutely value your feedback and thank you for the wonderful recommendations for Miguel Velasquez! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

July 12, 2021

Thanks to the General Manager David Gonzales I have been getting VIP service at this wonderful dealership for my S550. He valued Fletcher Jones customers More

by Harry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus, Dave Gonzalez, Chad Holsinger
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Jul 13, 2021 -

Fletcher Jones Motorcars responded

Hello Harry, Congratulations on your beautiful Mercedes-Benz S550! Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Fletcher Jones Motorcars take great pride in serving our guests well. It brings us so much joy hearing that Dave Gonzalez our general manager assisted with getting you into your desired choice of vehicle that best suits your needs. We are thrilled to know of the great efforts put forth during your service visits and appreciate you complimenting our level of professionalism. We look forward to welcoming you back soon! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

July 11, 2021

Thank you Randy! Excellent personal service, straight shot communication, no waiting, and excellent personal skills. All of my questions were ansered in a very professional way..... More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Jul 12, 2021 -

Fletcher Jones Motorcars responded

Hello Dave, It's really rewarding hearing that Randy was able to assist and provide you with outstanding service throughout your visit with us. We're beyond happy to hear that Randy assisted with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to seeing you again at your next scheduled interval. All the Best, Alicia Buccola Guest Experience Manager

July 11, 2021

I took my car for B service and they did it while I was waiting. Tony was very good and kept me informed about the it. More

by Mehdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
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Aug 05, 2021 -

Fletcher Jones Motorcars responded

Hello Mehdi, Thank you for the 5 star rating and kind review! We are happy to read that Tony & our entire staff treated you very well! We are looking forward to serving you again! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

July 09, 2021

Great service - courtesy vehicle easy set up and to use. Katelyn does a great job with handling the service issues. I recommend using going here for repairs. More

by kmeade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
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Aug 05, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your business & kind rating! The team at Fletcher Jones Motorcars look forward to assisting you with all of your Mercedes-Benz needs! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

July 09, 2021

I love the free car wash and how fast the dealer gets all the cars out in one day . They also have staff everywhere to help u More

by Doncbrockman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
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Jul 22, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your amazing review! We're happy to read about how much you enjoy bringing your Mercedes-Benz in for our car wash. Our Preferred Owner Benefits are a wonderful compliment to ownership! Looking forward to seeing you again in the future! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

July 05, 2021

The employees are always so friendly and professional. Everyone works together as a team and makes the experience pleasurable. I feel valued as a customer. More

by ward.michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Jul 06, 2021 -

Fletcher Jones Motorcars responded

Hi Michele, Thank you for the opportunity to serve you! We are grateful to have earned your business and attend to your service needs! Our team of associates is truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Best Wishes, Alicia Buccola Guest Experience Manager

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