Fletcher Jones Motorcars

I have no complaints about the dealership, its the car itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it makes a loud noise, it is annoying as you are driving in drive mode, the camera is still searching for something, MB states that is the way they designed it to do.... its a back up camera, it should not be in use as you drive forward. Shame on you MB for not addressing the annoyance. I had the car in for service already, however it did not fix the issue. More

Zero star because one is not allowed I called the dealership asking about the car the salesman kept asking my name and number before answering my question about the car I told him why your not answer dealership asking about the car the salesman kept asking my name and number before answering my question about the car I told him why your not answering y quotation he Sid some people wasting my time never again More

Mike Wester, my sales representative went above and beyond the sales experience and provided a very thorough and pleasant experience for me. An absolute joy to work with, and I would highly recommend b beyond the sales experience and provided a very thorough and pleasant experience for me. An absolute joy to work with, and I would highly recommend both Fletcher Jones and Mike Wester. Text Jones is definitely the queen of the crop and the place to be when getting a new Mercedes. More

We had a very easy and friendly buying experience. The level of service definately does Justice to the Mercedes Brand. Reggie, Daniel and Tom were top lads. Glad we got the car from them , The level of service definately does Justice to the Mercedes Brand. Reggie, Daniel and Tom were top lads. Glad we got the car from them , More

The service was excellent, staff was friendly and fun! !!! Try it out when you decide to get a Mercedes!!!! My salesperson was Giovanna and Tom finalized the documents. It was a great experience !!! Try it out when you decide to get a Mercedes!!!! My salesperson was Giovanna and Tom finalized the documents. It was a great experience More

Excellent cars, excellent crew. Contact to Jesse Jia for UK our next car purchase. 100% Contact to Jesse Jia for UK our next car purchase. 100% More

Fletcher Jones, Jamboree, Newport Beach and Mercedes Benz Road Assistance has Awful, AWFUL service. About 6 months ago, I bought one of the latest and most expensive Mercedes models from Fletcher Jones, J Road Assistance has Awful, AWFUL service. About 6 months ago, I bought one of the latest and most expensive Mercedes models from Fletcher Jones, Jamboree Rd, Newport Beach. Yesterday, I needed road assistance while driving home from a trip. I got stuck for 8 hours at the side of a very high trafficked freeway in extreme heat with a sick passenger onboard. Mercedes Road assistance service kept bouncing me around for hours, while we had no water or access to anything in the middle of nowhere. I am already paying monthly for these services but after 8 hours of waiting, I ended up calling emergency highway patrol and they called for a tow truck for me. I ended up paying almost $800 out of pocket for a 10-minute tow ride. The Tow truck driver that is contracted with Highway patrol told me that I am not the only one and that Mercedes customer service is awful. A trip that normally takes about 6-7 hours took me about 19 hours. Once I reached out to Fletcher Jones in Jamboree, where I bought the car, they were insensitive and rude and showed no empathy. I was still much shaken from all that had happened and hadn't slept for almost 24 hours. They told me that they only sell the product and have no responsibility for what happened. They referred me to a general customer assistance center for Mercedes Benz. Instead of taking care of my current situation, they tried to sell me another car. My response was that I would return this one if I could and that I would NEVER EVER go back there to purchase another car. My sick passenger has neurological disorder. Heat, stressful situations and no access to medicine and bathroom, worsen his health condition substantially and can lead to life threatening situations. I explained this to the road assistance services when I called them several times. I also brought this up when I went to Fletcher Jones with my complaint. Their only response was that they were sorry for what happened, but they only sell the cars and have no responsibility for what happened. In the past, I used my other cars, Toyota, Nissan, and Mazda for the same trip many times and never had any issues. This time because I had a sick passenger, I thought I would take the safer car "The Mercedes" that I pay for better service, but it turned to a NIGHTNARE, and the worst part was how I was treated when I went to seek help at my dealership (Fletcher Jones, Jamboree). Bob Evans, Guest Experience Director was very rude, arrogant and gave me Mercedes contact number that doesn't work (wrong information). The Sales manager, Scott Ribble was even worse and told me that all he could is to sell me another car. He also lied that he would call Mercedes on my behalf and call me back with an answer before end of day. It has been almost a week and he has not called me back yet. Due to all these stress and dehydration, I ended up taking my sick passenger to an emergency visit with his Cardiologist and he is still undergoing observation and heart monitoring. Unfortunately the lowest rating option is 1*. My choice would have been -* (VERY POOR), if that option existed. I wish nobody get to experience what I went through last Sunday, 7/14/24 and want to share my experience with potential buyers. More

6/21/24 - I purchased my 2021 s580, with 8k miles on it, 3 weeks ago from Fletcher Jones, Newport Beach. Paid cash. The vehicle has a full warranty on it. Car broke down on a desolate road at 7:00 am 2 week 3 weeks ago from Fletcher Jones, Newport Beach. Paid cash. The vehicle has a full warranty on it. Car broke down on a desolate road at 7:00 am 2 weeks after I purchased it (after I drove it just 250 miles). The car , without warning, shut down and wheels locked up. Frightening, to say the least. Car towed to Oxnard Mercedes where it has sat for the past 13 days. Management from both dealers blaming one another for lack of service. In the meantime, I do not have my "new" car. Lots of apologies from Fletcher Jones. I have made over 30 phone calls, and multiple emails to include the Newport Beach General Manager. No response from him. His admin assistant called me today but ended up arguing with me. Still no call from MB USA. Disappointing service would be an understatement. I believe i may have been sold a "lemon". More

Professionalism. This word encapsulates why I drive past at least two other MB dealers to go there. That's saying alot in this town, right? This word encapsulates why I drive past at least two other MB dealers to go there. That's saying alot in this town, right? More

Excellent customer care. Honest and upfront pricing- all options explained. I worked with Michael Wester who was wonderful. He worked with me on my trade in and got me a Honest and upfront pricing- all options explained. I worked with Michael Wester who was wonderful. He worked with me on my trade in and got me a smoking deal on a new EQB. Highly recommend Mike and Fletcher Jones Dealership. More