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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,412 Reviews
Call Dealership (949) 718-3000
View Awards

3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,412 reviews

June 27, 2021

Very good experience. The young men and women making initial contact on the service deck were courteous, knowledgeable, and helpful. Peter Dillion, as our service coordinator, gave us an estimate of po More

by Bob the Hoya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jun 29, 2021 -

Fletcher Jones Motorcars responded

Hello Bob the Hoya, It's really rewarding hearing that Peter Dillon was able to assist and provide you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We're ecstatic to hear you enjoyed Peter's work! We'll be sure to relay over the kind words expressed on your behalf. Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and we are looking forward to seeing you again at your next scheduled interval. Please reach out to us if we can be of any further assistance to you now or in the future. All the Best, Alicia Buccola Guest Experience Manager

June 25, 2021

Rob Draper always very professional and helpful and very respectful. More

by Torres91@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your thoughtful review with us and the online community! Please feel free to let us know if we can be of any further assistance to you now or in the future. Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

June 24, 2021

Very kind & Helpful the young man who got me a car More

by Cheryllynnsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hi Cheryl, Thank you for your business and kind review! We would love to learn more about your visit and see that next visit exceeds your expectations! Please feel welcome to contact us anytime. Kind regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

June 24, 2021

Always great service for repair & yearly service, and finished on time! More

by rogerg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello Roger, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with us and appreciate you complimenting our level of professionalism. It brings us so much joy hearing that we were able to get your vehicle in tip-top shape and returned to you all within a timely fashion! Our team of experts are looking forward to welcoming you back again soon! Warm Wishes, Alicia Buccola Guest Experience Manager

June 24, 2021

Very professional and thorough with handling my mechanical problem. Advised me of progress along the way. Resolved as promised! More

by Sshivner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hi Sshivner, Thank you for taking the time to share your feedback and 5-star rating. Glad to hear our team was able to assist with getting your vehicle in tip-top shape and returned to you all within a timely manner. We are truly flattered to have your thoughtful compliments and recommendations. Take Care, Alicia Buccola Guest Experience Manager

June 23, 2021

Great job taking care of business on a timely manner 😁 More

by Saeid716
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Report | Print
Jun 25, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your business & amazing recommendations for our talented team! The team at Fletcher Jones Motorcars looks forward to assisting your with all of your Mercedes-Benz needs! Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

June 22, 2021

Fast, Nice, Warm, Sincere, ConsiderateLove ❤️ Strongly Fast, Nice, Warm, Sincere, Considerate Love ❤️ Strongly recommended, family owned, More

by jchoi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bates, Miguel Velasquez, Joanna Companioni
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

JChoi, Thank you for sharing your 5-stars review with us and the online community! Please feel free to let us know if we can be of any further assistance to you now or in the future. Warmest regards, Your Friends and Family at Fletcher Jones Motorcars

June 21, 2021

Always amazing service. It is never too pushy and Katelyn is always top notch. She is quick and always makes it convenient. No matter who you run into everyone is friendly. More

by Englishk81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with Katelyn. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Motorcars look forward to welcoming you back for all of your Mercedes-Benz needs. Best regards, Your Friends and Family at Fletcher Jones Motorcars

June 20, 2021

The entire experience was as smooth as a fine tuned watch! My GLK is well cared for. The ignition fell into the dash and they sent emergency services to get it started. More

by CEG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

CEG, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Peter took great care of you! Thank you for your business and the opportunity to serve you and your GLK. If you have any questions, please don't hesitate to reach out to our team of experts. Best, Your Friends and Family at Fletcher Jones Motorcars

June 20, 2021

Bob Evans outstanding Service Manager. Over the years from our buying our 400SL he has kept our car in perfect shape Bob Klepper was also exceptional More

by IB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Evans, Rob Draper
Report | Print
Jun 22, 2021 -

Fletcher Jones Motorcars responded

IB, This review made our day! We are ecstatic to know we are your dealer of choice when it comes to the care and maintenance of your 400SL and are thrilled to have your genuine compliments for Bob Evans and his exceptional level of service! We are grateful to have such heartfelt feedback. Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! All the best, Your Friends and Family at Fletcher Jones Motorcars

Jun 22, 2021 -

IB responded

My email address is iberger@dc.rr.com

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