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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.4
2,434 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,434 reviews

August 20, 2021

Service was great Mr. Parker Johnson made sure my car was taken care of and made sure I was happy with service. Happy as can be. More

by Sandra A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uttam Thapa, Parker Johnson, Mike McMullen
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Aug 21, 2021 -

Fletcher Jones Motorcars responded

Hi Sandra, We greatly appreciate you taking the time to post your 5-stars review regarding your recent visit with Parker Johnson! It's wonderful to hear that Parker went above and beyond with getting your vehicle repaired and returned to you all within a timely manner. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Alicia Buccola Guest Experience Manager

August 13, 2021

Wonderful services, will come back again, have been with Fletcher Jones for the last 10 years. facility is clean and always with the smile. Thank you, More

by raylorawin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
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Aug 13, 2021 -

Fletcher Jones Motorcars responded

Hi Raylorawin, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come! All the Best, Alicia Buccola Guest Experience Manager

August 12, 2021

Service advisors namely, Mr. Peter Dillon, and in past Mr. Jon Derbyshire are incredibly catering and accommodating. Love to work with them at any time in the future. Mr. Daniel DeConti in sales departmen More

by atparsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Di Conti, Jon Derbyshire, Peter Dillion
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Aug 24, 2021 -

Fletcher Jones Motorcars responded

Hello, Your thoughtful review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your feedback and mentioning our talented team members, Peter Dillon, Jon Derbyshire, & Daniel DeConti ! This trio is certainly a shining example of individuals who care about the guest experiences they deliver every single day. We wish you many happy miles ahead and hope you always feel welcome to contact us! Warm Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 11, 2021

Great service……..every time. Professional, courteous and responsive. Good use of my time. Thank you More

by Watch4rj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
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Aug 12, 2021 -

Fletcher Jones Motorcars responded

Hi Watch4rj1, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your visit with us. We're looking forward to welcoming you again soon! Please reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

August 11, 2021

They persevered on a small dent until it was completely gone. Appreciated!! They also helped with all my questions. Thank you MB service department of NB! More

by LP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker
Report | Print
Aug 11, 2021 -

Fletcher Jones Motorcars responded

Hi LP, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Alicia Buccola Guest Experience Manager

August 07, 2021

We love taking our cars here! Miguel is always awesome! More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
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Aug 10, 2021 -

Fletcher Jones Motorcars responded

Hi Chris, Thank you for the 5 star rating and kind review recognizing Miquel! We are happy to read that our entire staff treats you very well! We are looking forward to serving you again! Please feel welcome to contact us anytime! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 06, 2021

Randy is fantastic! It’s why we are always a fletcher jones customer.You can’t beat his ability to always be there for you. It doesn’t get any better! More

by Chuck Elfsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
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Aug 20, 2021 -

Fletcher Jones Motorcars responded

Hello, We absolutely value your feedback and thank you for the fantastic recommendations for Randy! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

Aug 20, 2021 -

Chuck Elfsten responded

Randy has been there for us for 22 years and are like family. We live in Dana Point but will drive the distance because of Randy!

August 04, 2021

He is super unprofessional, he even spelled my name wrong on my cars title. I found out this just now and decide to write a review here. More

by Usedtoown5business
Recommend Dealer
No
Employees Worked With
John Halaka
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August 04, 2021

Fletcher Jones Mercedes Benz in Newport continues to set the bar for excellence, customer centric care, client communications and convenience. On time, as promised and clean car at the end. More

by john.mcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kniazuk, Alex
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Aug 20, 2021 -

Fletcher Jones Motorcars responded

Hi John, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

July 31, 2021

Ruben was great and very helpful and professional I will always go there to get my car service . And you get your car washed and More

by Alinycman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
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Aug 03, 2021 -

Fletcher Jones Motorcars responded

Hi Alinycman, It's wonderful hearing that Ruben assisted and provided you with amazing service throughout your visit with us! Providing a courtesy car wash is one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

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