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Fletcher Jones Motorcars
Newport Beach, CA
2,411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 28, 2021
Professional excellent service with every one involved . Very helpful . They listened to questions carefully and address all concerns promptly . Very caring people . I highly recommend it . Very helpful . They listened to questions carefully and address all concerns promptly . Very caring people . I highly recommend it . More
by Khaldoun
Employees Worked With
Randy Lemus
July 24, 2021
AJ Gennock and his team provided me with excellent service. The repair work done on my S550 was exceptional. Thank you very much for a job well done! service. The repair work done on my S550 was exceptional. Thank you very much for a job well done! More
by David
Employees Worked With
AJ Gennock
July 22, 2021
Stephanie Hurstrom has been our service rep for over 10years and several cars and went above and beyond with great service we would recommend her to anyone 😊 10years and several cars and went above and beyond with great service we would recommend her to anyone 😊 More
by Debbie.Jereczek
Employees Worked With
Stephanie Hurstrom
July 22, 2021
Miguel Velasquez is the best service advisor I have dealt with. Very knowledgeable about the mechanical aspects of the cars, and always a pleasure to discuss other topics with him. Highly recommend his profe with. Very knowledgeable about the mechanical aspects of the cars, and always a pleasure to discuss other topics with him. Highly recommend his professionalism. More
by ns1
Employees Worked With
Miguel Velasquez
July 20, 2021
Below is my recent experience at Fletcher Jones Mercedes Service department with my 2016 C450. My service advisor at a local Mercedes dealer had left so I decided I would try a dealership closer to home Service department with my 2016 C450. My service advisor at a local Mercedes dealer had left so I decided I would try a dealership closer to home. I placed my service order online, talked to a lovely lady, explained my issues, and informed her that I was using an extended warranty to cover my repairs; everything seemed on the up and up. Having seen the reviews on how great Fletcher Jones was in the service department, I was very excited to give them a try. After pulling in, it was a normal experience getting from my car into my service advisor Mike's office. My rental was being arranged, Mike seemed like a knowledgeable and decent person, and when I got out my extended warranty information that is when things went south. I was told that in his vast experience that extended warranties do not cover most repairs and/or they won't cover OEM equipment. Great, so I offered to pull up the extensive documentation of what they would cover, having used this warranty at another local Mercedes dealership with entirely no issue. Mike was not interested. When I suggested that we call the warranty for verification, I was told that would take 30-45 minutes. Mike was yet again not interested. Fun fact, I called them today for fun and I was immediately connected to a representative. At this point it was very clear that Mike was really not wanting to help me and I was legit feeling embarrassed and rather upset. Even still, I needed to get my issues addressed so I continued. Then I was told that sometimes it takes a while for the dealership to get paid from an extended warranty, and that they would not release my car until it was paid. I would have a rental car for one day and I would be responsible for payment of said rental until they received a check from the extended warranty. If Mike had at all been interested in looking up my warranty he would've seen it also covered rental car reimbursement, but Mike wasn't interested. I could only conclude that Mike didn't believe I was worthy of their service. So I graciously declined service and waited for 20 minutes outside for my car to be returned to me. As of today, my car is currently being serviced at another local Mercedes dealership. I drove in, was there for twenty minutes, given a rental car without restrictions, was specifically told that my extended warranty was very well known and accepted just like it was previously, and left feeling like my business was welcome and appreciated. Take from this what you will. I am sure Fletcher Jones Service Department is amazing if you have a Mercedes still under manufacture warranty, but I would never set foot in that place again. It was an embarrassing and degrading experience and I would've expected Mercedes to treat all customers with respect no matter their form of payment. Or at the very least, be upfront and say "we do not accept extended warranties" from the initial appointment setting. More
by Philip
Employees Worked With
Mike Asher
July 19, 2021
The service was so detail for the kind of service schedule and done so quickly and according with time of service and they recommended more service that are needed to be done. schedule and done so quickly and according with time of service and they recommended more service that are needed to be done. More
by Pal
Employees Worked With
Joanna Companioni
July 18, 2021
Your dealership is by far head and shoulders over other dealerships. From your first contact with anyone you can see this dealership wants you to fill you will be taken care of dealerships. From your first contact with anyone you can see this dealership wants you to fill you will be taken care of More
by daniel_waage
Employees Worked With
Peter Dillion
July 17, 2021
My Sales Representative Blake was exceptional. He was very professional, knowledgeable, informative and helped me through the entire process. April in finance explained everything and made it much easie very professional, knowledgeable, informative and helped me through the entire process. April in finance explained everything and made it much easier to understand what I was signing. Great personality. Joey Gulo made it happen and made sure I was taken care of at every turn and thanked me for choosing your dealership. My expectations were exceeded through the entire process of buying a car. Really exceptional employees you have. More
by changer333
Employees Worked With
Joey Gulo, Joey Gulo, Blake Malgren, April Torres
July 17, 2021
Randy was prompt, accommodating, courteous, and professional. He gave me a good discount and was in touch with me throughout the service. The loaner service was excellent. professional. He gave me a good discount and was in touch with me throughout the service. The loaner service was excellent. More
by Imran
Employees Worked With
Randy Lemus
July 17, 2021
AJ Gennock has been my service advisor for many years. He is the main reason I keep coming back to Fletcher Jones. World class service! Once you purchase a car, it your service advisor who you establish rela is the main reason I keep coming back to Fletcher Jones. World class service! Once you purchase a car, it your service advisor who you establish relationship with. They help the sales of more cars than the sales people. Thanks A J you are the best!!! More
by RobertIKaufman
Employees Worked With
AJ Gennock
