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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

August 11, 2021

They persevered on a small dent until it was completely gone. Appreciated!! They also helped with all my questions. Thank you MB service department of NB! More

by LP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker
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Aug 11, 2021 -

Fletcher Jones Motorcars responded

Hi LP, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Alicia Buccola Guest Experience Manager

August 07, 2021

We love taking our cars here! Miguel is always awesome! More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
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Aug 10, 2021 -

Fletcher Jones Motorcars responded

Hi Chris, Thank you for the 5 star rating and kind review recognizing Miquel! We are happy to read that our entire staff treats you very well! We are looking forward to serving you again! Please feel welcome to contact us anytime! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 06, 2021

Randy is fantastic! It’s why we are always a fletcher jones customer.You can’t beat his ability to always be there for you. It doesn’t get any better! More

by Chuck Elfsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
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Aug 20, 2021 -

Fletcher Jones Motorcars responded

Hello, We absolutely value your feedback and thank you for the fantastic recommendations for Randy! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

Aug 20, 2021 -

Chuck Elfsten responded

Randy has been there for us for 22 years and are like family. We live in Dana Point but will drive the distance because of Randy!

August 04, 2021

He is super unprofessional, he even spelled my name wrong on my cars title. I found out this just now and decide to write a review here. More

by Usedtoown5business
Recommend Dealer
No
Employees Worked With
John Halaka
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August 04, 2021

Fletcher Jones Mercedes Benz in Newport continues to set the bar for excellence, customer centric care, client communications and convenience. On time, as promised and clean car at the end. More

by john.mcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kniazuk, Alex
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Aug 20, 2021 -

Fletcher Jones Motorcars responded

Hi John, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

July 31, 2021

Ruben was great and very helpful and professional I will always go there to get my car service . And you get your car washed and More

by Alinycman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
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Aug 03, 2021 -

Fletcher Jones Motorcars responded

Hi Alinycman, It's wonderful hearing that Ruben assisted and provided you with amazing service throughout your visit with us! Providing a courtesy car wash is one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

July 30, 2021

Thank you for your Exceptional Services at Fletcher Jones. You guys are awsomes. We got our car back in two days. We will definitely go back to Fletcher Jones for the future service of our GLE350. More

by sokcheatl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
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Jul 30, 2021 -

Fletcher Jones Motorcars responded

Hi Sokcheatl, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team assisted with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to welcoming you again soon! All the Best, Alicia Buccola Guest Experience Manager

July 29, 2021

KATELYN WAS EXCELLENT. WORK WAS DOWN VERY QUICKLY. SHE ALWAYS KEPT ME INFORMED. WOULD HIGHLY RECOMMEND TO ANYBODY THAT OWNS A MERCEDES BENZ. LOVE MY CAR. GLAD I GOT IT BEFORE THE PRICE GAUGE MARKUPS! More

by FEDDE LE GRAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
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Jul 30, 2021 -

Fletcher Jones Motorcars responded

Hello Fedde Le Grand, It's wonderful hearing that Katelyn was able to assist and provide you with amazing service throughout your recent visit with us. We'll be sure to relay over the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to seeing you again at your next scheduled interval. All the Best, Alicia Buccola Guest Experience Manager

July 29, 2021

Miguel was wonderful. He makes it easy for me to have my car serviced. He always keeps me updated with the recommendations for repairs. He is the best!! More

by ggrabner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Report | Print
Jul 30, 2021 -

Fletcher Jones Motorcars responded

Hi Ggrabner, We greatly appreciate you taking the time to post your 5-stars rating regarding your recent service visit with Miguel. It's wonderful hearing Miguel assisted with getting your vehicles needs up to date! Our team of associates are grateful for your business and recommendations and look forward to serving you for many years to come! Take Care, Alicia Buccola Guest Experience Manager

July 28, 2021

Professional excellent service with every one involved . Very helpful . They listened to questions carefully and address all concerns promptly . Very caring people . I highly recommend it . More

by Khaldoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Jul 28, 2021 -

Fletcher Jones Motorcars responded

Hello Khaldoun, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team delivered an exceptional service experience! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we are looking forward to serving you for many years to come and are here to help should you need us. Please allow our team the privilege to continue earning your business for many years to come! Take Care, Alicia Buccola Guest Experience Manager

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