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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,427 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,427 reviews

October 29, 2021

I enjoy working with my service advisor, Rob Draper. He is always very responsive to my needs. The quality of the work performed is always “top notch”. More

by phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Phil , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 28, 2021

You can always count on FJ to go above and beyond to provide excellent service. More

by MarbellaCapital
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Oct 28, 2021 -

MarbellaCapital responded

Good job

Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi MarbellaCapital , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 27, 2021

Ashley has the professionalism that no other sales person has. Pure intentions, impeccable customer service and honesty. We are beyond blessed to have met her. She found the most beautiful G Wagon for us, ma More

by Maz M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley LaBoda
October 26, 2021

Pleasure doing business with you. I was very pleased and well serviced by all members of the team Ed Griffith More

by Ed
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Ed , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 25, 2021

My service advisor since 2005 Randy Lemus always gets me the best service care. Friendly Efficient man. My go to guy! More

by Karenyoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Karenyoko , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 25, 2021

Peter is friendly and helpful. Paper work was clear and quick. It was a great experience More

by Officepc2000
Customer Service
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Officepc2000, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 23, 2021

Appreciate Randy taking the time to ensure that my low mileage G550 received the care that it needed. I had many questions for Randy and he answered them transparently and completely. More

by petrolhead
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Petrolhead , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 21, 2021

Service was streamlined and easy. Randy Lemus, my service advisor, is excellent. He had me in and out quickly with a loaner car and kept me up to date on the status of my car. When I arrived to pi More

by Mike.gabrielian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Oct 22, 2021 -

Fletcher Jones Motorcars responded

Hi Mike.gabrielian , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 19, 2021

Steve Bates has provided exceptional service over all the years he maintained our Car in top conditions with appropriate service recommendations. We wish him the best in his new position. More

by rolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Oct 20, 2021 -

Fletcher Jones Motorcars responded

Hi rolf , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 17, 2021

Our service tech Toni Arvani is very efficient and pleasant, he makes the drop off and pick up smooth, thank you Toni! 😊 More

by drtgonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carvale, Tony Irvani
Oct 20, 2021 -

Fletcher Jones Motorcars responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

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