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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

October 21, 2021

Service was streamlined and easy. Randy Lemus, my service advisor, is excellent. He had me in and out quickly with a loaner car and kept me up to date on the status of my car. When I arrived to pi More

by Mike.gabrielian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
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Oct 22, 2021 -

Fletcher Jones Motorcars responded

Hi Mike.gabrielian , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 19, 2021

Steve Bates has provided exceptional service over all the years he maintained our Car in top conditions with appropriate service recommendations. We wish him the best in his new position. More

by rolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
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Oct 20, 2021 -

Fletcher Jones Motorcars responded

Hi rolf , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 17, 2021

Our service tech Toni Arvani is very efficient and pleasant, he makes the drop off and pick up smooth, thank you Toni! 😊 More

by drtgonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carvale, Tony Irvani
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Oct 20, 2021 -

Fletcher Jones Motorcars responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 15, 2021

Randy Lemus provided exceptional service as always! His attentiveness is always appreciated. The service video walk around of my vehicle was a great touch. More

by cgracey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Randy Lemus, Chris Gulo
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October 14, 2021

The person who came to help was on time, professional and very helpfulI. I was happy with his help More

by sholeh_t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas
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October 13, 2021

Ruben Soltero in Service was a huge comfort in assisting my cars electrical issues with the alternate battery. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
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October 12, 2021

The customer service was exceptional, to the point professional and thorough, from arriving to departing all facets were top notch More

by barry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven KIm
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October 11, 2021

Great service! Leslie was very professional and the rest of the team super nice also. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
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Oct 11, 2021 -

Bob responded

I authorize my review.

October 10, 2021

As always A1 service from beginning to enc. Concise and detailed help from Kaytelyn. Thank you More

by Fred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
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October 07, 2021

Tony is the best. He really cares about my cars. Always great service and customer care More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
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