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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,411 Reviews
Call Dealership (949) 718-3000
View Awards

3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,411 reviews

October 07, 2021

Tony is the best. He really cares about my cars. Always great service and customer care More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
October 04, 2021

All issues addressed and explained. Liked the video on the inspection done. Car was cleaned upon departure. More

by 50wilk
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Report | Print
September 23, 2021

Leslie in the service department was awesome as always! Service and loaner were flawless. I More

by danjohnson06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Sep 24, 2021 -

Fletcher Jones Motorcars responded

Hello Danjohnson06, It's really rewarding hearing that Leslie was able to assist and provide you with amazing service throughout your your visit with us. Guest satisfaction is our highest priority and we are thankful for your feedback. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Alicia Buccola Guest Experience Manager

September 22, 2021

I took a good 20 minutes to make appointment in this dealer, took off from work. When I went to this dealer a guy named MIKE ASHER did nothing but HARRASH ME, he had someone in my car test drive it with More

by FARTOGO17
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike asher
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September 21, 2021

Everyone is so helpful. They want to make sure your comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days. More

by Dede
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Report | Print
Sep 21, 2021 -

Fletcher Jones Motorcars responded

Hello there, Thank you for choosing Fletcher Jones Motorcars to attend to your maintenance needs. We are elated to know that Steven and the service team took great care of you and were able to accommodate a loaner while your vehicle remained in service. We look forward to serving you again at your next scheduled maintenance interval and are here for you should you have any questions. Best, Your Friends and Family at Fletcher Jones Motorcars

September 19, 2021

Randy my service advisor was again absolutely exceptional in handling my service needs and really goes out of his way continuously to make things right. More

by Kfonseca007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for allowing our service team the true pleasure of assisting you! We are thrilled to know Randy Lemus is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Happy Driving! Your Friends and Family at Fletcher Jones Motorcars

September 18, 2021

Randy Lemus - My Service Advisor always takes great care of me and my car. Ask for Randy, you won't be disappointed. More

by AndyP
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hi Andy, Thank you for choosing Fletcher Jones Motorcars to attend to your service needs! Our team appreciates your business and is delighted to hear you continue to have great service working with Randy Lemus! We look forward to serving you again at your next scheduled service interval. Well wishes, Your Friends and Family at Fletcher Jones Motorcars

September 18, 2021

Great customer service! Truly the best or nothing dealership, clean efficient and happy employees who understand customer expectations! Fletcher Jones is the standard of professionalism! Sancarlos More

by Carmen9768
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Report | Print
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hi Sancarlos, Thank you for allowing our team at Fletcher Jones Motorcars the opportunity to earn your business! We couldn't be more pleased to have such a genuine five star review! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! All the best, Your Friends and Family at Fletcher Jones Motorcars

September 17, 2021

working with Joey for the purchase of my wife's new Mercedes. We found the car we wanted. More

by Marcetherton
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Chris Gulo, Nicholas DiNapoli
Report | Print
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hi there, Thank you for allowing our talented team to be a part of the exciting purchase of your wife's new Mercedes We are so pleased to read about your amazing experience working with Joey Gulo and his team. Your authentic review means the world to us and we look forward to having you as a valued member of our Fletcher Jones family! Please feel welcome to contact us anytime! Congratulations and enjoy every mile! Your Friends and Family at Fletcher Jones Motorcars

September 17, 2021

Good service. To the point on getting the car taken care of to get me back on the road. More

by MSusc21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Report | Print
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars to attend to your service needs! We look forward to serving you again at your next scheduled service interval. All the best, Your Friends and Family at Fletcher Jones Motorcars

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