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Fletcher Jones Motorcars
Newport Beach, CA
2,427 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,427 reviews
October 29, 2021
I enjoy working with my service advisor, Rob Draper. He is always very responsive to my needs. The quality of the work performed is always “top notch”. is always very responsive to my needs. The quality of the work performed is always “top notch”. More
by phil
Employees Worked With
Rob Draper
October 27, 2021
Ashley has the professionalism that no other sales person has. Pure intentions, impeccable customer service and honesty. We are beyond blessed to have met her. She found the most beautiful G Wagon for us, ma has. Pure intentions, impeccable customer service and honesty. We are beyond blessed to have met her. She found the most beautiful G Wagon for us, making the impossible a true possibility. Fletcher Jones has proven to us that indeed this is why they are the best in the nation. Thank you! More
by Maz M.
Employees Worked With
Ashley LaBoda
October 23, 2021
Appreciate Randy taking the time to ensure that my low mileage G550 received the care that it needed. I had many questions for Randy and he answered them transparently and completely. mileage G550 received the care that it needed. I had many questions for Randy and he answered them transparently and completely. More
by petrolhead
Employees Worked With
Randy Lemus
October 21, 2021
Service was streamlined and easy. Randy Lemus, my service advisor, is excellent. He had me in and out quickly with a loaner car and kept me up to date on the status of my car. When I arrived to pi service advisor, is excellent. He had me in and out quickly with a loaner car and kept me up to date on the status of my car. When I arrived to pick up my car, it was washed and waiting for me and Randy got me checked out and on the road. Thanks- great job! More
by Mike.gabrielian
Employees Worked With
Randy Lemus
October 19, 2021
Steve Bates has provided exceptional service over all the years he maintained our Car in top conditions with appropriate service recommendations. We wish him the best in his new position. years he maintained our Car in top conditions with appropriate service recommendations. We wish him the best in his new position. More
by rolf
Employees Worked With
Steve Bates
