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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,427 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,427 reviews

November 07, 2021

Rob Draper is very helpful. He gave me updates. He answered all my text phone calls. More

by Carina Demman
Recommend Dealer
Yes
Employees Worked With
Minh Dinh, Rob Draper
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Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi Carina , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 06, 2021

Excellent service from the entire team at FJ Motorcars. Work was done on time, everyone was extremely helpful, and I was in and out quickly. More

by davidrbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Kang
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Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi davidrbutler , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 06, 2021

FJ got me in ASAP when I had a warning light go on and Alex my service rep made sure I was notified as soon as it was fixed. More

by Eileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Report | Print
Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi Eileen , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 05, 2021

Friendly and professional service. I received excellent customer service. Tony as a service advisor doing perfectly. More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani, AJ Gennock
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Nov 08, 2021 -

Fletcher Jones Motorcars responded

Hi Ali , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 03, 2021

Ronald helped me in the service dept…he was great.Ashley Ronald helped me in the service dept…he was great. Ashley helped me in sales and she’s the best More

by Ashley Soto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley LaBoda, Ronald Kang
Report | Print
Nov 03, 2021 -

Fletcher Jones Motorcars responded

Hi Ashley , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 31, 2021

I received excellent customer service. The process to purchase my new car went extremely smooth and efficient. I was treated by the staff in a way that made me feel valued. Overall a great experience. More

by Karlnathanblack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Evans, Shadi Moghadam
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October 30, 2021

Everything handled efficiently and with very pleasant attitudes. Checkout very quick. Leslie is on top of it and informs as we go More

by Mjkuhn42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
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Oct 30, 2021 -

Mjkuhn42 responded

same as above

Oct 30, 2021 -

Mjkuhn42 responded

same as above

Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Mjkuhn42 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 30, 2021

From check in to Service advisor Jon Derbyshire , rental staff and all staff , I felt very special . All needs were met More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
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Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Max , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 30, 2021

Friendly and professional service. Makes the experience at Fletcher Jones to be a pleasant one. It all adds to the benefits of driving a Mercedes Benz!!!! More

by Olga Matthews
Recommend Dealer
Yes
Employees Worked With
Urbano Garcia
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Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Olga , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 29, 2021

The service and experience at Fletcher was exceptional and my service rep Parker was terrific! More

by seancmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Seancmoore , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

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